I have been to this location countless times and the service is consistently terrible. The wait times are unreasonable, orders are frequently wrong, and the staff is often rude and unprofessional, especially the people on drive thru speaker. I went this morning and the service was terrible as expected. My visit before the last on 12/31 around 12pm was completely unacceptable. After waiting an excessive amount of time, my food was cold and incorrect. When I drove back around and tried to address the issue, the person on the drive-thru speaker was rude and dismissive. I later asked the carhop about my order and asked who was on headset and their name and was told that the manager “gerid ” was the one who took it. That is extremely concerning, as management should be setting the standard for professionalism, not contributing to the problem. I asked to speak to the manger. “Gerid” came out and showed no compassion for the mistakes of his company. He was very snobby and seemed as if he didn’t care. Terrible manger I can see why the location is so terrible, will be speaking to HR about that. The location was very busy and They had one carhop working which is the same young lady I see being overworked almost every time I come. By the name of “Kiley” or “Riley”, I’m not sure. I’ve been so many times and every single time she’s either the only one trying to manage the drive thru and carhop by herself or moving faster than the others. All while keeping a smile on her face, her service is great, she’s friendly, she’s truly a sweetheart. The only other pleasant experience I’ve had has been with the gentleman with red hair, who has helped fix mistakes in the past. Aside from those two, the rest of the staff seem disengaged and uninterested in providing decent customer service. This location has clearly gone downhill, and the issues appear to stem from poor management, lack of accountability, and improper staffing. Until changes are made, I will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Selena Fudge
One word. Rude. Just left. Today is 12/22 at 830pm. Terrible customer service. It’s really not that hard to give basic customer service through some headphones and a speaker. It was clearly a guy (Emerald). He was nasty and wouldn’t repeat my order back to me after continually asking and “what else” after ordering. The young lady that came out was very pleasant and helpful. Someone needs to get the gentlemen off the headphones and send him home. Won’t be returning
Atmosphere: 1
Food: 1
Service: 1
Jennifer Braudway
Went through drive through. Lady kept coming out with meals to cars that were behind me for 10 minutes and then at 15 mins asked the waitress walking back to deliver yet another meal to a customer behind me ...why people ordering behind me for the past 10 mins were getting there food before me. She said because some meals take time ... She didn't seem concerned i was the only person waiting. The lady wasn't friendly. Would appreciate friendlier service and a wait appropriate at a fast food joint
Atmosphere: 1
Food: 1
Service: 1
Candra G
Worst Sonic in Houston Area. The entire crew are teenagers who don’t care about service AT ALL. Long waits, poor service, horrible experience every single time. Especially in the evenings- it’s nothing but kids. Please put an adult on shifts or at least teenagers who actually have some kind of a decent work ethic.
Service: 1
Maria Cuellar
Not sure but I think Sonic is dying out slowly. Food is not same as it used to. Not worth the price. I got a cheeseburger and a cold iced coffee and the coffee taste was horrible. I used to love it here but not my choice anymore. I think the only thing good are the slushy other than that nothing else.
Atmosphere: 2
Food: 2
Service: 3
Rogene
No explanation if you come here you’ll find out and won’t be back
Atmosphere: 1
Food: 1
Service: 1
Savannah Holman
Disappointed! Joanna was very rude. I will never go back to to this location again. The manager allowed her disrespect ways.
Atmosphere: 1
Food: 1
Service: 1
Nopeno
This place has gone down hill so fast. I normally get sodas and ice cream and neither taste the same anymore. The sodas are not drinkable anymore and the ice cream taste bad.
ernest kizzee
Lack of employees
Atmosphere: 2
Food: 5
Service: 2
Fg4 Productions
Im allergic to pickles i asked them more than 3 times to verify that pickles were not added to the burger I ordered and when I get home there was pickles in the burger. had to throw away the food and waste my money!!!!
Was given the correct side and drink, but the burger was wrong. I only had a short lunch time so i put in an order on the app and asked a friend to pick it up.When I went to actually eat my food I saw that my burger was not how it was supposed to be.
Food: 2
Service: 2
J Moore
Poor order taking,but great food.
Atmosphere: 5
Food: 5
Service: 3
Sergio V Marroquin
Gave us ROTTEN ice cream. The worker was extremely rude when I asked for a refund.
Atmosphere: 1
Food: 1
Service: 1
chris tucker
Always closed way before 11pm it’s 1045 and the lights are off and they are closed this is the third time this week
Henry Carnaby
Great drive-in overall. Fantastic drink selection (no alcohol). If kids eat it Sonic has it on the menu. We ate on the patio outside but it would be too hot most of the time.
I have been to this location countless times and the service is consistently terrible. The wait times are unreasonable, orders are frequently wrong, and the staff is often rude and unprofessional, especially the people on drive thru speaker. I went this morning and the service was terrible as expected. My visit before the last on 12/31 around 12pm was completely unacceptable. After waiting an excessive amount of time, my food was cold and incorrect. When I drove back around and tried to address the issue, the person on the drive-thru speaker was rude and dismissive. I later asked the carhop about my order and asked who was on headset and their name and was told that the manager “gerid ” was the one who took it. That is extremely concerning, as management should be setting the standard for professionalism, not contributing to the problem. I asked to speak to the manger. “Gerid” came out and showed no compassion for the mistakes of his company. He was very snobby and seemed as if he didn’t care. Terrible manger I can see why the location is so terrible, will be speaking to HR about that. The location was very busy and They had one carhop working which is the same young lady I see being overworked almost every time I come. By the name of “Kiley” or “Riley”, I’m not sure. I’ve been so many times and every single time she’s either the only one trying to manage the drive thru and carhop by herself or moving faster than the others. All while keeping a smile on her face, her service is great, she’s friendly, she’s truly a sweetheart. The only other pleasant experience I’ve had has been with the gentleman with red hair, who has helped fix mistakes in the past. Aside from those two, the rest of the staff seem disengaged and uninterested in providing decent customer service. This location has clearly gone downhill, and the issues appear to stem from poor management, lack of accountability, and improper staffing. Until changes are made, I will not be returning.
Atmosphere: 1
Food: 1
Service: 1
One word. Rude. Just left. Today is 12/22 at 830pm. Terrible customer service. It’s really not that hard to give basic customer service through some headphones and a speaker. It was clearly a guy (Emerald). He was nasty and wouldn’t repeat my order back to me after continually asking and “what else” after ordering. The young lady that came out was very pleasant and helpful. Someone needs to get the gentlemen off the headphones and send him home. Won’t be returning
Atmosphere: 1
Food: 1
Service: 1
Went through drive through. Lady kept coming out with meals to cars that were behind me for 10 minutes and then at 15 mins asked the waitress walking back to deliver yet another meal to a customer behind me ...why people ordering behind me for the past 10 mins were getting there food before me. She said because some meals take time ... She didn't seem concerned i was the only person waiting. The lady wasn't friendly. Would appreciate friendlier service and a wait appropriate at a fast food joint
Atmosphere: 1
Food: 1
Service: 1
Worst Sonic in Houston Area. The entire crew are teenagers who don’t care about service AT ALL. Long waits, poor service, horrible experience every single time. Especially in the evenings- it’s nothing but kids. Please put an adult on shifts or at least teenagers who actually have some kind of a decent work ethic.
Service: 1
Not sure but I think Sonic is dying out slowly. Food is not same as it used to. Not worth the price. I got a cheeseburger and a cold iced coffee and the coffee taste was horrible. I used to love it here but not my choice anymore. I think the only thing good are the slushy other than that nothing else.
Atmosphere: 2
Food: 2
Service: 3
No explanation if you come here you’ll find out and won’t be back
Atmosphere: 1
Food: 1
Service: 1
Disappointed! Joanna was very rude. I will never go back to to this location again. The manager allowed her disrespect ways.
Atmosphere: 1
Food: 1
Service: 1
This place has gone down hill so fast. I normally get sodas and ice cream and neither taste the same anymore. The sodas are not drinkable anymore and the ice cream taste bad.
Lack of employees
Atmosphere: 2
Food: 5
Service: 2
Im allergic to pickles i asked them more than 3 times to verify that pickles were not added to the burger I ordered and when I get home there was pickles in the burger. had to throw away the food and waste my money!!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Was given the correct side and drink, but the burger was wrong. I only had a short lunch time so i put in an order on the app and asked a friend to pick it up.When I went to actually eat my food I saw that my burger was not how it was supposed to be.
Food: 2
Service: 2
Poor order taking,but great food.
Atmosphere: 5
Food: 5
Service: 3
Gave us ROTTEN ice cream. The worker was extremely rude when I asked for a refund.
Atmosphere: 1
Food: 1
Service: 1
Always closed way before 11pm it’s 1045 and the lights are off and they are closed this is the third time this week
Great drive-in overall. Fantastic drink selection (no alcohol). If kids eat it Sonic has it on the menu. We ate on the patio outside but it would be too hot most of the time.
Atmosphere: 4
Food: 5
Service: 4
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