Late night eats for the first two weeks in Houston, and I am just very grateful to how kind the staff has been to me.
Atmosphere: 4
Food: 4
Service: 5
Rhode Mussman
It's just like every other damn Taco Bell in the world
Atmosphere: 2
Food: 2
Service: 2
Robert Sanders
It’s Taco Bell what do you expect? Average food, served in a plain environment. When my kids were younger (40s now), we visited this location weekly. Now we visit 2-3 times a year. This location is outside a mall, in a busy area.
Atmosphere: 3
Food: 4
Service: 4
Nayr68
Hate the AI order drive thru But really like this location
Atmosphere: 5
Food: 5
Service: 5
Vasquez Domain
I ordered the discovery lux box for my husband, brother, and myself and it’s like the workers there do not care at all and just throw your food in the bag. My brothers taco wasn’t even wrapped let alone any meat on the taco. It’s pathetic and disgusting, not even any lettuce or cheese!!!!
Atmosphere: 1
Food: 1
Service: 1
Sapphire
I don't know who is working the drive-thru at 1960 and 59 at 1:55 a.m. on September 16th but they were phenomenal the smallest details met just wonderful personality amazing
Service: 5
Guillermo “Guillermo” Velazquez
They forgot to put beef … in my loaded beef nachos
Atnina Joseph
Loved it
Atmosphere: 5
Food: 5
Service: 5
Dana Dineen
Should have cashiers at register
Atmosphere: 5
Food: 5
Melanie Cano
There ai is so bad it basically got more then half of my order wrong
Are we so lazy and stupid we cant have people take our order
Jesus Flores
Asked the manager to take my order, she directed me towards the kiosk where everyone touches, and no one sanitizes after every use. I ordered and still had to come back and pay at the counter. What kinda system yall got going on, make it longer wait for the customer.
Atmosphere: 1
Food: 1
Service: 1
Angelina Monou
This used to be a good spot to eat—until today. The customer service I witnessed was completely unacceptable. One employee was kind and genuinely trying to help what looked like a DoorDash or Uber Eats driver. But the other two? Rude, nasty, and completely unprofessional—not just to the driver, but to the customer he was on the phone with.
The customer asked if the order could be remade since it had been sitting out for a while. One of the rude employees responded in Spanish, basically saying, “they can take it like that.” Really? The kind employee tried to explain that there were a lot of false orders before that one, but still—that doesn’t give anyone the right to speak to people that way.
To make matters worse, one of them was rude to another customer who simply wanted to order fries. He didn’t see them listed and asked for help, and she responded with attitude—in Spanish—while pretending to assist him.
I’ve worked in customer service for years, and what I saw today was insane. I understand being overwhelmed, but that doesn't justify treating people poorly. If you want customers to keep coming back, fix your attitude and stop encouraging that rude “follower” behavior. Would you want cold food that’s been sitting out? No! So treat people the way you’d want to be treated. I was going to have my lunch there, but I left after witnessing how those two were treating the customers, porque cuando se trata de mi comida no juego!
Service: 1
Glendi Mares
Very bad service they have a attitude, and they talk to you in a rude way
Food: 1
Service: 1
Dwreck KNOWLEDGE
Manager very rude and disrespectful refused to take our order we were on lunch trying to grab a bite to eat she made us late to get my lady back to work from her lunch break and they make you use the kiosk which puts you further behind if you're trying to get a quick meal I wouldn't recommend going here she not customer friendly very rude....😌
Late night eats for the first two weeks in Houston, and I am just very grateful to how kind the staff has been to me.
Atmosphere: 4
Food: 4
Service: 5
It's just like every other damn Taco Bell in the world
Atmosphere: 2
Food: 2
Service: 2
It’s Taco Bell what do you expect? Average food, served in a plain environment. When my kids were younger (40s now), we visited this location weekly. Now we visit 2-3 times a year. This location is outside a mall, in a busy area.
Atmosphere: 3
Food: 4
Service: 4
Hate the AI order drive thru
But really like this location
Atmosphere: 5
Food: 5
Service: 5
I ordered the discovery lux box for my husband, brother, and myself and it’s like the workers there do not care at all and just throw your food in the bag. My brothers taco wasn’t even wrapped let alone any meat on the taco. It’s pathetic and disgusting, not even any lettuce or cheese!!!!
Atmosphere: 1
Food: 1
Service: 1
I don't know who is working the drive-thru at 1960 and 59 at 1:55 a.m. on September 16th but they were phenomenal the smallest details met just wonderful personality amazing
Service: 5
They forgot to put beef … in my loaded beef nachos
Loved it
Atmosphere: 5
Food: 5
Service: 5
Should have cashiers at register
Atmosphere: 5
Food: 5
There ai is so bad it basically got more then half of my order wrong
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Are we so lazy and stupid we cant have people take our order
Asked the manager to take my order, she directed me towards the kiosk where everyone touches, and no one sanitizes after every use. I ordered and still had to come back and pay at the counter. What kinda system yall got going on, make it longer wait for the customer.
Atmosphere: 1
Food: 1
Service: 1
This used to be a good spot to eat—until today. The customer service I witnessed was completely unacceptable. One employee was kind and genuinely trying to help what looked like a DoorDash or Uber Eats driver. But the other two? Rude, nasty, and completely unprofessional—not just to the driver, but to the customer he was on the phone with.
The customer asked if the order could be remade since it had been sitting out for a while. One of the rude employees responded in Spanish, basically saying, “they can take it like that.” Really? The kind employee tried to explain that there were a lot of false orders before that one, but still—that doesn’t give anyone the right to speak to people that way.
To make matters worse, one of them was rude to another customer who simply wanted to order fries. He didn’t see them listed and asked for help, and she responded with attitude—in Spanish—while pretending to assist him.
I’ve worked in customer service for years, and what I saw today was insane. I understand being overwhelmed, but that doesn't justify treating people poorly. If you want customers to keep coming back, fix your attitude and stop encouraging that rude “follower” behavior. Would you want cold food that’s been sitting out? No! So treat people the way you’d want to be treated. I was going to have my lunch there, but I left after witnessing how those two were treating the customers, porque cuando se trata de mi comida no juego!
Service: 1
Very bad service they have a attitude, and they talk to you in a rude way
Food: 1
Service: 1
Manager very rude and disrespectful refused to take our order we were on lunch trying to grab a bite to eat she made us late to get my lady back to work from her lunch break and they make you use the kiosk which puts you further behind if you're trying to get a quick meal I wouldn't recommend going here she not customer friendly very rude....😌
Atmosphere: 5
Food: 5
Service: 1
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