Tropical Smoothie Cafe

I tried this place and got hooked on the smoothies & wraps. Food is delicious & healthy. CUSTOMER SERVICE SUCKS. No one greets you or says anything. They just take you payment that’s it. Hands you your food. You’d think they would show some type of gratitude for your business but no!

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Wrap, Smoothie and a Flatbread

Usually this place gets 5 stars. But whoever was working TODAY 11/22/24 between 1:15 and 2:30 should be FIRED. They had me wait 20 mins in drive thru, get back to work, they gave me wrong food. So I drive all the way back, tell them the issue, then they make we wait ANOTHER 25 minutes. And they MADE IT WRONG AGAIN!!! Asked if there was anything they could just hand me that I might like and they said no. Ended up having to get a refund and go somewhere else AFTER OVER AN HOUR. Holy shit, that was terrible.

They didn’t even offer me a free smoothie for the inconvenience or even a damn cookie. Like no regret on their end whatsoever.

They get negative stars. These girls suck

Atmosphere: 3

Food: 5

Service: 1

Great smoothie! It was really refreshing on a warm day. The lady at the front was very nice and the service was really fast.

If you plan to dine in, bring a jacket. They keep the lobby area chilly. They have a great variety. For myself, I got the açaí berry. It’s really good and it’s not full of sugar.

Be sure to download the app and take advantage of the freebies!

Good place to stop off on my way home.

Dietary restrictions: Seems they lost all of the ingredients and you can watch them make your smoothie!

Atmosphere: 5

Food: 5

Service: 5

Was my 1st visit, I simply love the detox smoothie. And it curbed my appetite.

Atmosphere: 5

Food: 5

Service: 5

My lunch was so good today . Thanks
Instructions were followed for my Açaí Bowl and that’s appreciated!

Poor customer service. I love Tropical Smoothie and visited this location for the first time today. Nobody greeted me when I walked in, okay maybe they're busy, no big deal. Only 1 customer inside who was waiting. She waited about 5mins for her drinks then left. The young lady started washing dishes as I waited in front the register for approximately 15 mins with no one saying anything. I had to ask "excuse me, are y'all taking orders, are y'all open, what is happening here". Her and another young lady just floating around doing random stuff, not saying anything. One of them responded and said something like "ma'am were getting to you". I couldn't really understand her and I was irritated at that point. I left. I will not return and would not recommend anyone visit this location. These kids do not belong in customer service!

Atmosphere: 2

Food: 1

Service: 1

My drink was made incorrectly. -Edit: They remade my drink and it's perfect now. Thank you for reaching out.

Atmosphere: 5

Food: 5

Service: 5

Gone twice and had bad experience both times. Long wait time at the drive thru & they always forget to put bacon in my chipotle chicken club?paid extra for buffalo sauce and they didn’t even add it. Nothing but little kids working here that don’t take their job serious & no attention to detail in specific orders!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Smoothie and a Wrap, Smoothie and a Flatbread

The smoothies always taste great, the food always taste healthy, and the employees are always friendly.

Atmosphere: 3

Food: 5

Service: 5

Very good smoothie and food! My 1st time going and I was pleased! The prices are reasonable as well. I had the Bahama Mama smoothie and it was delicious! I will be back. I also had the quesadillas

Atmosphere: 5

Food: 5

Service: 5

A couple days I came to the drive thru at 11am was there for 6 min no one answered left since I figured it was busy, today I went inside there was no one inside could hear employees in the back talking and laughing the employees playing around one even fell I get it I worked customer service when I was young but ? at least wanted my smoothie

Service: 1

The cali breakfast flatbread was soggy and just nasty. The egg came like in chunks. just nasty.

Food: 1

One of the best smoothies I've had in a while. Always fresh!

Atmosphere: 5

Food: 5

Service: 5

Got the sunrise smoothie it was delicious and refreshing! Staff was very friendly love this location!

Atmosphere: 5

Food: 5

Service: 5

Always super long wait time. They Never know my order when I finally get to the window. Can't wait till the 1960 location opens.