We’ve been coming to this location for quite some time and over the last several months it has been more and more disappointing. The staff was courteous but seemed confused and not worried about wait times. We had to repeat our order about three times. They were out of chocolate milk, out of pepper, and out of sweet tea. I ordered the Whatacatch sandwich and they may want to update their signage. It was nothing like advertised. Usually to be expected, but this was left in the fryer way too long. Dark brown, tasted of pure grease, and tough as all get out. Thank goodness the apple pie was still edible!
Atmosphere: 2
Food: 2
Service: 3
Kent Bettisworth
Outstanding hamburgers at a fair price. Drive-thru service inconsiderate of customers. Do not allow cigarette smoking next to your drive-thru pull-forward location. Your cashier said the manager could not stop folks from smoking. YES, you can...if you want more customers. I will not be back to this location.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Burger and Fries
Maddy C
Do not go through the right lane omgggg they won’t have your order you might as well go around to the other line and you would still get food faster. I waited 30 minutes and they kept retaking my order please just close the second lane if you can’t handle it. Whoever is the manager or shift lead or both Thursday 3/5/24 at 10:30am needs training or a new job bc this is not a good fit.
Atmosphere: 1
Food: 1
Service: 1
James Hutto
Good for a quick bite
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings
Ray Lancon
Good as always
Naomi Howard
This is the best Whataburger we have been to! The staff are always very kind (ESPECIALLY Kim) and the food is always fresh and delish!
Atmosphere: 5
Food: 5
Service: 5
Bob smith
This is the worst whatabuger in the city. If you order, expect that items will be cold, and expect paid extras will be missing. They never double check the orders when they bring them to curbside or when handing them to you at the window. The response from management is “we dont care” or “go somewhere else”. If the founders of whataburger could see how this store is run, they would roll over in their graves. Go to any other food place in Kingwood before this location. Hard pass!!
Atmosphere: 1
Food: 1
Service: 1
Amber Ford
Service is awful. Everyone has an attitude and acts like youre an inconvenience to them. Always waiting 20-30 minutes for food that should be ready, and today when I was handed my food they just shoved it at me simply because I had commented that I'd been waiting over 20 minutes for food that should've been ready long before. Worst customer service and everyone who works here has a bad attitude.
I typically don't give these kind of reviews but this is my first time experiencing poor service on this level. I'm sitting in the drive- thru for literally 25 minutes. Orders of drivers 4 cars behind me are getting their food. No problem.
They finally brought my order 30 minutes later, only to bring me someone else's order. I go into the store to speak with the manager, Ms. Aeriel Ceasar only for her to say your order is coming.
Still waiting..... I'll leave the rest alone. 😔
Lauren Paige
Great food most of the time I really enjoy coming here. Just expect to wait in line for an hour. Also, if you dash expect them to forget your straw or condiments 😂 little mistakes that can be easily fixed with some care or effort from employees but i understand
Atmosphere: 4
Food: 4
Service: 4
Kade Bearden
9 times out of 10 they always forget something and it’s always this location never had problems anywhere else.
Skulled Chick
I should not have to do a quality check on my food before driving away. Went through drive through, got a salad and a burger. It took a good long while for only 1 person in front of us. Fries, cold and dry, chicken patty on salad was super dry and room temp. Very disappointing, won't return for any night runs/non busy hours if the staff neglect quality of food and serve old food.
We’ve been coming to this location for quite some time and over the last several months it has been more and more disappointing. The staff was courteous but seemed confused and not worried about wait times. We had to repeat our order about three times. They were out of chocolate milk, out of pepper, and out of sweet tea. I ordered the Whatacatch sandwich and they may want to update their signage. It was nothing like advertised. Usually to be expected, but this was left in the fryer way too long. Dark brown, tasted of pure grease, and tough as all get out.
Thank goodness the apple pie was still edible!
Atmosphere: 2
Food: 2
Service: 3
Outstanding hamburgers at a fair price. Drive-thru service inconsiderate of customers. Do not allow cigarette smoking next to your drive-thru pull-forward location. Your cashier said the manager could not stop folks from smoking. YES, you can...if you want more customers. I will not be back to this location.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Burger and Fries
Do not go through the right lane omgggg they won’t have your order you might as well go around to the other line and you would still get food faster. I waited 30 minutes and they kept retaking my order please just close the second lane if you can’t handle it. Whoever is the manager or shift lead or both Thursday 3/5/24 at 10:30am needs training or a new job bc this is not a good fit.
Atmosphere: 1
Food: 1
Service: 1
Good for a quick bite
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings
Good as always
This is the best Whataburger we have been to! The staff are always very kind (ESPECIALLY Kim) and the food is always fresh and delish!
Atmosphere: 5
Food: 5
Service: 5
This is the worst whatabuger in the city.
If you order, expect that items will be cold, and expect paid extras will be missing.
They never double check the orders when they bring them to curbside or when handing them to you at the window.
The response from management is “we dont care” or “go somewhere else”.
If the founders of whataburger could see how this store is run, they would roll over in their graves.
Go to any other food place in Kingwood before this location. Hard pass!!
Atmosphere: 1
Food: 1
Service: 1
Service is awful. Everyone has an attitude and acts like youre an inconvenience to them. Always waiting 20-30 minutes for food that should be ready, and today when I was handed my food they just shoved it at me simply because I had commented that I'd been waiting over 20 minutes for food that should've been ready long before. Worst customer service and everyone who works here has a bad attitude.
Atmosphere: 1
Food: 1
Service: 1
Needs wall outlets
Atmosphere: 5
Food: 4
Service: 4
whataburger still good.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I typically don't give these kind of reviews but this is my first time experiencing poor service on this level. I'm sitting in the drive- thru for literally 25 minutes. Orders of drivers 4 cars behind me are getting their food. No problem.
They finally brought my order 30 minutes later, only to bring me someone else's order. I go into the store to speak with the manager, Ms. Aeriel Ceasar only for her to say your order is coming.
Still waiting..... I'll leave the rest alone. 😔
Great food most of the time I really enjoy coming here. Just expect to wait in line for an hour. Also, if you dash expect them to forget your straw or condiments 😂 little mistakes that can be easily fixed with some care or effort from employees but i understand
Atmosphere: 4
Food: 4
Service: 4
9 times out of 10 they always forget something and it’s always this location never had problems anywhere else.
I should not have to do a quality check on my food before driving away. Went through drive through, got a salad and a burger. It took a good long while for only 1 person in front of us. Fries, cold and dry, chicken patty on salad was super dry and room temp. Very disappointing, won't return for any night runs/non busy hours if the staff neglect quality of food and serve old food.
Atmosphere: 2
Food: 2
Service: 2
Super great service! Very professional!
Atmosphere: 5
Food: 5
Service: 5
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