at 829am I drove up to the restaurant in the snow because Scooters was closed I originally ordered a brown sugar latte and decided to change the order, but the person on the speaker failed to tell me that the drink was made with whole milk wich I'm lactose intolerance so I was expecting her to add coconut milk as a sub so I get to the window and tried telling Rebecca the person working the window that I wanted to change the milk after asking her whats the ingredients and she said whole milk so asked her to change the ingredient to coconut she told me I'm just going to refund you the money and handed me the money in a very angry manner so then I said I can go around back in the drive thru and reorder she told me because shes not remaking a drink I can go to another dunkin 2 exits down but she refuses to serve me and so I asked her whos the manager and she stated I am the regional manager and what I say goes and she threw the receipt to me and told me if I have a problem I can complain online is this really how your business model is do yall really tell someone no just because they get a upset stomach to whole milk I get that I should have said that before arriving to the window but I was distracted by my 5yr old daughter in the car that also wanted something to drink I will not be returning at this location again but yall need to make this right
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Alyssa Carty
Very nasty.
The frozen coffee used to be top tier, but each time I came back to order it, their machine must be messed up. It's chunky like chewing on ice. I've asked them to fix it and it comes back the same. I finally got a refund the last time and never ordered my favorite drink again. The donuts are hard and stale and have to be microwaved. The last time was by far my worst experience so far. I got the $6 deal and from first sip to last bite, I could hardly stomach it. The iced coffee tasted of mold/mildew, the hashbrowns tasted of an oven that's never been cleaned with Indian spices, and the bagel sandwich was extremely bland, bagel was hard. All I could taste was the old bread with a hint of bacon. I was super hungry and in a hurry, I didn't have the time to come back, get a refund, and go somewhere else. By far the most disgusting meal I've ever had from an establishment in YEARS.
K. L
I received a coffee that was missing what I ordered, 2 hazelnut shots, almond milk and idk if they added the espresso shot. Tastes like regular coffee and I also ordered the english muffin toasted but guess what? It wasn’t. Not a good start to my day.
Kay F
New management and employees don’t know how to make hot expresso drinks. This is the second time I got an expresso drink that barely had any coffee in it. Taste like creamer and milk. I even took a picture of how milky the drink looks to show how barely any coffee is in it. STOP being cheap and add coffee to the drinks. I think it’s a new area manager issue because most of the Dunkin’s in Arlington make weak drinks. I’m not paying $5 for MILK!!!!!
Atmosphere: 1
Food: 1
Service: 1
Alyxandra H
Coffee was weak and watery; I got a peppermint mocha and there was no espresso in it.
Atmosphere: 3
Food: 1
Service: 3
Alicia (Alley)
I see my review was deleted where I had documented negative experiences on a few occasions that I have come by this year including the oven not working( eye rolls) and how they never have the basic chocolate frosted donuts like EVER including the last time I stopped by on Monday 11/18/2024 around 3:58pm. Seems like you should be popping those in the even when they are ordered if you are out just like any other restaurant. Donut is in your name why are you always out lol. There's never even a line there.
Atmosphere: 1
Food: 1
Service: 1
Tyler
The coffee is plain gross.
Food: 1
ayleen ortega
Every time I come here I get disappointed. I try giving them another chance but they disappoint every time I will never be coming to this location again. Coffee is terrible
Christina Sofos
They don't even mix the syrup into the drink. It's just a sludge at the bottom of the cup. Coffee is also watered down. Very icky, go somewhere else.
Charlotte Fazi
This was a terrible experience both times i’ve been here. Service told me to get a new app or contact dunkin support, which I did. They refused my app for the free new members 2 week medium drinks. And we’re trying to get me to pay for it still. Manager told me to get a new app and then denied me at window. I’ve gotten one drink here and it was not filled up all the way and topping was done barely. Overall I’d recommend the Dunkin in north richland hills. Much better staff to ask questions to, and they actually made me a good drink I enjoyed. Wont be returning and telling my friends and family to just go to another coffee place.
I mean I keep Coming here because it’s convienent on the way to work and I like The coffee but more often than not I am not happy with my order, I always order cold foam— get charged almost $1 and 9 times out of 10 they don’t put it on my coffee— half the time my baked goods taste like they’re burnt like they haven’t cleaned their oven after burning something— then there’s times like this morning where my kolache looks like this. This isn’t even edible!!! You can hear the staff griping at each other through the window more often than not— yall need to get it together!
Olive Avira
Phone number doesn't work. Recent staffing changes have led to multiple wrong orders. And with the lack of phone number, there's no way to contact them.
J Mack
I have to stop shoping here, every time i go here they cheat me out of what i ordered. Every time i get an ice coffee, it looks like theres 3-4 oz missing from the drink. Its an almost 7 dollar drink!! I've ordered many times and frequently recieved items missing half of the ingredients. Sandwiches suppose to have 4-5 strips of bacon, I get 2! They do this on purpose cutting food cost because they know 85% of customers just move on, and they only have to fix a couple of customers orders that complain!! Manager needs a lesson in ethics and give customers what they pay for!!!
Atmosphere: 1
Food: 1
Service: 1
Dustin
Mary was and is always amazing I choose this location over other due to how nice she is
Atmosphere: 5
Food: 5
Service: 5
Sarah Farison
I have only been to Dunkin Donuts when I am traveling and pick up breakfast at the airport. This was my first time in an actual store. I went early, wasn't busy, the store is very small but had a good selection of donuts to choose from. The food was good, the employees were very quiet, and the store looked clean.
Kid-friendliness: Sprinkled donuts for children to eat!
at 829am I drove up to the restaurant in the snow because Scooters was closed I originally ordered a brown sugar latte and decided to change the order, but the person on the speaker failed to tell me that the drink was made with whole milk wich I'm lactose intolerance so I was expecting her to add coconut milk as a sub so I get to the window and tried telling Rebecca the person working the window that I wanted to change the milk after asking her whats the ingredients and she said whole milk so asked her to change the ingredient to coconut she told me I'm just going to refund you the money and handed me the money in a very angry manner so then I said I can go around back in the drive thru and reorder she told me because shes not remaking a drink I can go to another dunkin 2 exits down but she refuses to serve me and so I asked her whos the manager and she stated I am the regional manager and what I say goes and she threw the receipt to me and told me if I have a problem I can complain online is this really how your business model is do yall really tell someone no just because they get a upset stomach to whole milk I get that I should have said that before arriving to the window but I was distracted by my 5yr old daughter in the car that also wanted something to drink I will not be returning at this location again but yall need to make this right
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Very nasty.
The frozen coffee used to be top tier, but each time I came back to order it, their machine must be messed up. It's chunky like chewing on ice. I've asked them to fix it and it comes back the same. I finally got a refund the last time and never ordered my favorite drink again. The donuts are hard and stale and have to be microwaved. The last time was by far my worst experience so far. I got the $6 deal and from first sip to last bite, I could hardly stomach it. The iced coffee tasted of mold/mildew, the hashbrowns tasted of an oven that's never been cleaned with Indian spices, and the bagel sandwich was extremely bland, bagel was hard. All I could taste was the old bread with a hint of bacon. I was super hungry and in a hurry, I didn't have the time to come back, get a refund, and go somewhere else. By far the most disgusting meal I've ever had from an establishment in YEARS.
I received a coffee that was missing what I ordered, 2 hazelnut shots, almond milk and idk if they added the espresso shot. Tastes like regular coffee and I also ordered the english muffin toasted but guess what? It wasn’t. Not a good start to my day.
New management and employees don’t know how to make hot expresso drinks. This is the second time I got an expresso drink that barely had any coffee in it. Taste like creamer and milk. I even took a picture of how milky the drink looks to show how barely any coffee is in it. STOP being cheap and add coffee to the drinks. I think it’s a new area manager issue because most of the Dunkin’s in Arlington make weak drinks. I’m not paying $5 for MILK!!!!!
Atmosphere: 1
Food: 1
Service: 1
Coffee was weak and watery; I got a peppermint mocha and there was no espresso in it.
Atmosphere: 3
Food: 1
Service: 3
I see my review was deleted where I had documented negative experiences on a few occasions that I have come by this year including the oven not working( eye rolls) and how they never have the basic chocolate frosted donuts like EVER including the last time I stopped by on Monday 11/18/2024 around 3:58pm.
Seems like you should be popping those in the even when they are ordered if you are out just like any other restaurant. Donut is in your name why are you always out lol. There's never even a line there.
Atmosphere: 1
Food: 1
Service: 1
The coffee is plain gross.
Food: 1
Every time I come here I get disappointed. I try giving them another chance but they disappoint every time I will never be coming to this location again. Coffee is terrible
They don't even mix the syrup into the drink. It's just a sludge at the bottom of the cup. Coffee is also watered down. Very icky, go somewhere else.
This was a terrible experience both times i’ve been here. Service told me to get a new app or contact dunkin support, which I did. They refused my app for the free new members 2 week medium drinks. And we’re trying to get me to pay for it still. Manager told me to get a new app and then denied me at window. I’ve gotten one drink here and it was not filled up all the way and topping was done barely. Overall I’d recommend the Dunkin in north richland hills. Much better staff to ask questions to, and they actually made me a good drink I enjoyed. Wont be returning and telling my friends and family to just go to another coffee place.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I mean I keep Coming here because it’s convienent on the way to work and I like The coffee but more often than not I am not happy with my order, I always order cold foam— get charged almost $1 and 9 times out of 10 they don’t put it on my coffee— half the time my baked goods taste like they’re burnt like they haven’t cleaned their oven after burning something— then there’s times like this morning where my kolache looks like this. This isn’t even edible!!! You can hear the staff griping at each other through the window more often than not— yall need to get it together!
Phone number doesn't work. Recent staffing changes have led to multiple wrong orders. And with the lack of phone number, there's no way to contact them.
I have to stop shoping here, every time i go here they cheat me out of what i ordered. Every time i get an ice coffee, it looks like theres 3-4 oz missing from the drink. Its an almost 7 dollar drink!! I've ordered many times and frequently recieved items missing half of the ingredients. Sandwiches suppose to have 4-5 strips of bacon, I get 2! They do this on purpose cutting food cost because they know 85% of customers just move on, and they only have to fix a couple of customers orders that complain!! Manager needs a lesson in ethics and give customers what they pay for!!!
Atmosphere: 1
Food: 1
Service: 1
Mary was and is always amazing I choose this location over other due to how nice she is
Atmosphere: 5
Food: 5
Service: 5
I have only been to Dunkin Donuts when I am traveling and pick up breakfast at the airport. This was my first time in an actual store. I went early, wasn't busy, the store is very small but had a good selection of donuts to choose from. The food was good, the employees were very quiet, and the store looked clean.
Kid-friendliness: Sprinkled donuts for children to eat!
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Hash Browns, Donuts
Loading...