Tried it for the first time and will not be back. I ordered a simple cheeseburger with regular onion, lettuce, mayonnaise and grilled peppers and what I opened up when I got home was dripping greasy soggy double meat burger with grilled onions several mushrooms, wilted lettuce, mustard, ketchup. $20 down the drain. The fries were good but I can get a much better Burger somewhere else for way less money. I'm sorry to say that this was one of the worst Burgers I ever ordered.
Atmosphere: 4
Food: 1
Service: 1
joey rodriguez (humblejunkie)
Great atmosphere, quality burgers and fries. best area, but worth it.
Atmosphere: 5
Food: 5
Service: 5
Grace Namur
The best burgers!
Atmosphere: 5
Food: 5
Service: 5
Jennifer “jenniedafoodie”
Haven’t had Five guys in a long time! First off, I’ve forgotten how pricy each burger is especially if you decide to get a double. We got two double bacon cheeseburgers with whatever additions we wanted like grilled onions and mushrooms, pickles, lettuce, tomatoes, etc. and a regular fries. Their burgers were juicy and flavorful. Made fresh to order and the fries were good, but just super greasy, since the bag was covered with it. And with 2 drinks, it came out to around $38. So yah, delicious, but greasy food, and also pretty pricy. Overall, it’s still a good burger place. And the guy at the register was also very helpful and nice, so the service was good too.
Food: 4
Service: 5
Garr V
Good food, price is worth it IMO.
Greg was awesome, great service, cheered me up and got me excited for the food. Convinced me to buy more than I came for haha.
If he’s not the manager, he should be.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
amit bra
Can say bad things about 5 guys
Atmosphere: 5
Food: 5
Service: 5
Christian Pretorius
Went Sunday night and ordered a burger all the way with no mustard (allergy) a Vanilla Coke, and fries. Was going to get a shake cause they had some good looking options, but the machine was down or being cleaned or something so I couldn’t get one, not the end of the world. Got my food which was a bit over priced in my opinion, took it home only to find out it had mustard. Called 5 times before anyone answered the phone. The lady on the phone was very understanding and helpful. Said she would replace the burger. Went in the next day to get a replacement. All was well. But as I stood at the pick up counter I realized I’m not only going to want a burger, I’m going to want fries and a drink too. So I go to the order counter and waited. No one thought to check in to see if I was going to order more. So finally when the burger was finished, I got to tell the clerk that I also wanted fries and a drink. I pay for those, wait for my fries, let my burger get cold, and unfortunately I have not enjoyed my experience. Poor customer service from all except the lady on the phone Over priced Would not recommend.
Food: 2
Service: 3
Nazar kubba
Asked for 6 beef patties with cheese (no bun). Cashier couldn’t figure out how to add cheese, so he asked the manager. The manager came over with a dismissive attitude, didn’t offer any real help, didn’t listen to my suggestions, and didn’t even try to find a solution. No apology, no effort—just said ‘we can’t do that’ and walked off.
Atmosphere: 4
Service: 1
John Mcclendon
The burgers are good. Fresh ingredients & cooked to order. A good, solid hamburger joint. The fries are something special, but be careful, the small fry is plenty to eat for the two of us.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Five Guys Style, Hamburger, Cheeseburger
Ray Blanco
Restaurant is very very clean. Manager is very friendly. Our food and experience was excellent at this Hurst location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Burger, Hamburger, Cheeseburger, Bacon Cheese Dog
Went in to order just patties and cheese because I’m on an all meat diet. After waiting the manager Cintia comes up to say she will not give me cheese because in the system she can’t charge them. I let her know I’m here often and order the same thing and of course offered to pay for it. In front of other customers decided to argue with me and tell me she was going to either refund me or only give me only patties with no cheese because she can’t charge them. I don’t see how that’s my fault if I offered to pay for them. She eventually decides to grab 4 slices off f cheese uncooked and puts them in foil and throws them in the bag and tells me this is never going to happen again. Considering I buy for me and my family there at least once a week this is just bad for business and she needs to be handled.
Atmosphere: 1
Food: 1
Service: 1
Josef Hofmann
Excellent food
Atmosphere: 5
Food: 5
Service: 5
Michelle J
Nice folks work here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
JENNIFER B
The buns on my burger were very cold on top , and all the toppings on it were as if they just threw them on there
Bryan Hill
Great burgers. Love there food. We try and eat there at least once or twice a month.
Tried it for the first time and will not be back. I ordered a simple cheeseburger with regular onion, lettuce, mayonnaise and grilled peppers and what I opened up when I got home was dripping greasy soggy double meat burger with grilled onions several mushrooms, wilted lettuce, mustard, ketchup. $20 down the drain. The fries were good but I can get a much better Burger somewhere else for way less money. I'm sorry to say that this was one of the worst Burgers I ever ordered.
Atmosphere: 4
Food: 1
Service: 1
Great atmosphere, quality burgers and fries. best area, but worth it.
Atmosphere: 5
Food: 5
Service: 5
The best burgers!
Atmosphere: 5
Food: 5
Service: 5
Haven’t had Five guys in a long time!
First off, I’ve forgotten how pricy each burger is especially if you decide to get a double. We got two double bacon cheeseburgers with whatever additions we wanted like grilled onions and mushrooms, pickles, lettuce, tomatoes, etc. and a regular fries. Their burgers were juicy and flavorful. Made fresh to order and the fries were good, but just super greasy, since the bag was covered with it. And with 2 drinks, it came out to around $38. So yah, delicious, but greasy food, and also pretty pricy. Overall, it’s still a good burger place. And the guy at the register was also very helpful and nice, so the service was good too.
Food: 4
Service: 5
Good food, price is worth it IMO.
Greg was awesome, great service, cheered me up and got me excited for the food. Convinced me to buy more than I came for haha.
If he’s not the manager, he should be.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Can say bad things about 5 guys
Atmosphere: 5
Food: 5
Service: 5
Went Sunday night and ordered a burger all the way with no mustard (allergy) a Vanilla Coke, and fries. Was going to get a shake cause they had some good looking options, but the machine was down or being cleaned or something so I couldn’t get one, not the end of the world.
Got my food which was a bit over priced in my opinion, took it home only to find out it had mustard.
Called 5 times before anyone answered the phone. The lady on the phone was very understanding and helpful. Said she would replace the burger. Went in the next day to get a replacement. All was well.
But as I stood at the pick up counter I realized I’m not only going to want a burger, I’m going to want fries and a drink too. So I go to the order counter and waited. No one thought to check in to see if I was going to order more. So finally when the burger was finished, I got to tell the clerk that I also wanted fries and a drink. I pay for those, wait for my fries, let my burger get cold, and unfortunately I have not enjoyed my experience.
Poor customer service from all except the lady on the phone
Over priced
Would not recommend.
Food: 2
Service: 3
Asked for 6 beef patties with cheese (no bun). Cashier couldn’t figure out how to add cheese, so he asked the manager. The manager came over with a dismissive attitude, didn’t offer any real help, didn’t listen to my suggestions, and didn’t even try to find a solution. No apology, no effort—just said ‘we can’t do that’ and walked off.
Atmosphere: 4
Service: 1
The burgers are good. Fresh ingredients & cooked to order.
A good, solid hamburger joint.
The fries are something special, but be careful, the small fry is plenty to eat for the two of us.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Five Guys Style, Hamburger, Cheeseburger
Restaurant is very very clean. Manager is very friendly. Our food and experience was excellent at this Hurst location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Burger, Hamburger, Cheeseburger, Bacon Cheese Dog
Restaurantji Recommends
Went in to order just patties and cheese because I’m on an all meat diet. After waiting the manager Cintia comes up to say she will not give me cheese because in the system she can’t charge them. I let her know I’m here often and order the same thing and of course offered to pay for it. In front of other customers decided to argue with me and tell me she was going to either refund me or only give me only patties with no cheese because she can’t charge them. I don’t see how that’s my fault if I offered to pay for them. She eventually decides to grab 4 slices off f cheese uncooked and puts them in foil and throws them in the bag and tells me this is never going to happen again. Considering I buy for me and my family there at least once a week this is just bad for business and she needs to be handled.
Atmosphere: 1
Food: 1
Service: 1
Excellent food
Atmosphere: 5
Food: 5
Service: 5
Nice folks work here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
The buns on my burger were very cold on top , and all the toppings on it were as if they just threw them on there
Great burgers. Love there food. We try and eat there at least once or twice a month.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style
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