I love this location, they're always very friendly, the restaurant is clean and the food is delicious 😋 👍🤤
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Big Kahuna Cheese Steak, Big Kahuna Chicken Cheese Steak
Courtney Hernandez
JM is my FAV!!!! This past week I had my order delivered, not so much bacon. I sent a review. The store manager contacted me the next day, to apologize and offer me a free replacement! Well, I picked that baby up today... SO YUMMY!!!! I appreciate that they work hard to give quality ingredients and service to their customers! Will always choose JM 💖
Thank you!
I would of shared a picture, but I INHALED THAT THING!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Baguette, blt
Kenny Giroux
My wife and I came here to order.And when we went to use her points, we couldn't for a pass code that we never set up or never have had.So they can't even tell me where to find it.So what is the point of that
arik s
They have an app that says skip the line use the app. I placed my order and came in 5 minutes after. The bag was there but the order had not been started. I was then asked to wait as new customers came in and ordered while mine sat unattended. I asked for a refund. The cashier took longer to refund than it would have taken to make the sandwich, and making comments that were not needed. I could have come in and ordered in person and not waste my time on the app.
Atmosphere: 1
Food: 1
Service: 1
michelle gomez
Went late around 2 for a mini turkey sand. Store was spotless, bread was a little hard to me, but customer service was outstanding, 10 out of 10. I will be back.
Atmosphere: 5
Food: 3
Service: 5
TYPHOON KING
A little late on giving this review but yesterday I tried going to firehouse but they didn’t accept a $50 bill super weird. However, I just took my family to Jersey Mikes over in Hurst and they kept their promise and made it a great experience!
Atmosphere: 5
Food: 5
Service: 5
John Faison
Terrible service andfood
Food: 2
Service: 2
Deonna Mills
I came in tonight to order a sandwich and was greeted by a very nice young lady. I was having trouble deciding what to get and she offered recommendations of some of her favorites. She greeted me with a sweet smile and a positive attitude. She had also asked how my night had been. This made the atmosphere feel very welcoming. I believe the young ladies name was Natalie or Nat. I am very pleased with the service I got today. I would recommend coming here.
Atmosphere: 5
Food: 4
Service: 5
Elliana Songer
I went in last night and the staff was very friendly. They welcomed me in and asked about my day and overall were very talkative. I would recommend the #8 for anyone’s first time. thank you carlos, jackie and janete for making this a great experience
Atmosphere: 5
Food: 5
Service: 5
Francia Salinas
I’ve always loved Jersey Mike’s, but this experience honestly left a bad taste in my mouth. I ordered an Italian sub and asked for extra mayo and extra banana peppers. When I went to pick it up, two young girls behind the counter were clearly trying not to laugh. One of them said, “We made sure to add extra mayo and banana peppers for you,” while cracking up. It made me uncomfortable, but I just said thank you and left. When I got home and opened my order, I realized why they were laughing. My sandwich was completely drowned in mayo and banana peppers to the point that I pulled out a whole pile of it just from half the sub. It was obvious they did it to be funny, not because they were following my request. I’ve never had an issue with this location before, but this was really immature and disrespectful. I hope management sees this and reminds the staff that customers shouldn’t be mocked for how they like their food.
First time at this location, they took their time and gave me what I asked for and how I wanted it. This will be my home store. 👍👍👍
Atmosphere: 5
Food: 5
Service: 5
shawn ohare
5 years ago with a grievance, I called the Corporate HQ in New Jersey to express my disappointment in the staff of this store. Within 24 hours I received a call from the Store Mgr, Cindy who apologize + promised a free sandwich the next time I came in... this past Saturday (5 yrs later) I went + collected that sandwich the... staff honored that promise. I will be sending a letter of praise To the Corporate Office in New Jersey. Because this store under Cindy's Management represents the brand + it's Owners in a positive way. Good food, great staff, and a job well done... they still need to add garlic as a condiments options
Taylor \u0026 Jonathan Green
If this is how they treat their customers they need to go out of business , after taking forever to help me and my family and give us our food rhis is how it was delivered they also didn’t even put it into the bag , they left it like this and said “we don’t put food in the bag you do “ never have I ever experienced anything like this if I could give negative stars I would give 10
Atmosphere: 1
Food: 1
Service: 1
Taylor Green
We literally waited by the check out for 10 Minutes before someone asked us if we were picking up or ordering then we said we were ordering and they said ok and went on there way then 15 more minutes of us standing there I. Finally said “hey we still are waiting to order “ and very rudely she said “ oh you got to go down there we don’t take orders right here “ then we went to the other side to order and they still took 5 minutes to come . Then before our order was done to pay she said “excuse me “ it’s 28.66 as we are sitting down . We did not know who she was even speaking to until I asked “is that for us” DEFINITELY WOULD NEVER RECOMMEND!!! Worst staff every I come here all the time and never experienced this kind of customer service
Atmosphere: 1
Food: 1
Service: 1
George Herrera
They really need to work on their attitude, I stopped going here, once I tend to brush it off, but twice, nope that’s enough for me to go elsewhere.
I love this location, they're always very friendly, the restaurant is clean and the food is delicious 😋 👍🤤
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Big Kahuna Cheese Steak, Big Kahuna Chicken Cheese Steak
JM is my FAV!!!! This past week I had my order delivered, not so much bacon. I sent a review. The store manager contacted me the next day, to apologize and offer me a free replacement!
Well, I picked that baby up today... SO YUMMY!!!!
I appreciate that they work hard to give quality ingredients and service to their customers!
Will always choose JM 💖
Thank you!
I would of shared a picture, but I INHALED THAT THING!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Baguette, blt
My wife and I came here to order.And when we went to use her points, we couldn't for a pass code that we never set up or never have had.So they can't even tell me where to find it.So what is the point of that
They have an app that says skip the line use the app. I placed my order and came in 5 minutes after. The bag was there but the order had not been started. I was then asked to wait as new customers came in and ordered while mine sat unattended. I asked for a refund. The cashier took longer to refund than it would have taken to make the sandwich, and making comments that were not needed. I could have come in and ordered in person and not waste my time on the app.
Atmosphere: 1
Food: 1
Service: 1
Went late around 2 for a mini turkey sand. Store was spotless, bread was a little hard to me, but customer service was outstanding, 10 out of 10. I will be back.
Atmosphere: 5
Food: 3
Service: 5
A little late on giving this review but yesterday I tried going to firehouse but they didn’t accept a $50 bill super weird. However, I just took my family to Jersey Mikes over in Hurst and they kept their promise and made it a great experience!
Atmosphere: 5
Food: 5
Service: 5
Terrible service andfood
Food: 2
Service: 2
I came in tonight to order a sandwich and was greeted by a very nice young lady. I was having trouble deciding what to get and she offered recommendations of some of her favorites. She greeted me with a sweet smile and a positive attitude. She had also asked how my night had been. This made the atmosphere feel very welcoming. I believe the young ladies name was Natalie or Nat. I am very pleased with the service I got today. I would recommend coming here.
Atmosphere: 5
Food: 4
Service: 5
I went in last night and the staff was very friendly. They welcomed me in and asked about my day and overall were very talkative. I would recommend the #8 for anyone’s first time. thank you carlos, jackie and janete for making this a great experience
Atmosphere: 5
Food: 5
Service: 5
I’ve always loved Jersey Mike’s, but this experience honestly left a bad taste in my mouth. I ordered an Italian sub and asked for extra mayo and extra banana peppers. When I went to pick it up, two young girls behind the counter were clearly trying not to laugh. One of them said, “We made sure to add extra mayo and banana peppers for you,” while cracking up. It made me uncomfortable, but I just said thank you and left.
When I got home and opened my order, I realized why they were laughing. My sandwich was completely drowned in mayo and banana peppers to the point that I pulled out a whole pile of it just from half the sub. It was obvious they did it to be funny, not because they were following my request.
I’ve never had an issue with this location before, but this was really immature and disrespectful. I hope management sees this and reminds the staff that customers shouldn’t be mocked for how they like their food.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
First time at this location, they took their time and gave me what I asked for and how I wanted it.
This will be my home store. 👍👍👍
Atmosphere: 5
Food: 5
Service: 5
5 years ago with a grievance, I called the Corporate HQ in New Jersey to express my disappointment in the staff of this store. Within 24 hours I received a call from the Store Mgr, Cindy who apologize + promised a free sandwich the next time I came in... this past Saturday (5 yrs later) I went + collected that sandwich the... staff honored that promise. I will be sending a letter of praise To the Corporate Office in New Jersey. Because this store under Cindy's Management represents the brand + it's Owners in a positive way.
Good food, great staff, and a job well done... they still need to add garlic as a condiments options
If this is how they treat their customers they need to go out of business , after taking forever to help me and my family and give us our food rhis is how it was delivered they also didn’t even put it into the bag , they left it like this and said “we don’t put food in the bag you do “ never have I ever experienced anything like this if I could give negative stars I would give 10
Atmosphere: 1
Food: 1
Service: 1
We literally waited by the check out for 10
Minutes before someone asked us if we were picking up or ordering then we said we were ordering and they said ok and went on there way then 15 more minutes of us standing there I. Finally said “hey we still are waiting to order “ and very rudely she said “ oh you got to go down there we don’t take orders right here “ then we went to the other side to order and they still took 5 minutes to come . Then before our order was done to pay she said “excuse me “ it’s 28.66 as we are sitting down . We did not know who she was even speaking to until I asked “is that for us” DEFINITELY WOULD NEVER RECOMMEND!!! Worst staff every I come here all the time and never experienced this kind of customer service
Atmosphere: 1
Food: 1
Service: 1
They really need to work on their attitude, I stopped going here, once I tend to brush it off, but twice, nope that’s enough for me to go elsewhere.
Atmosphere: 2
Food: 4
Service: 1
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