5 years ago with a grievance, I called the Corporate HQ in New Jersey to express my disappointment in the staff of this store. Within 24 hours I received a call from the Store Mgr, Cindy who apologize + promised a free sandwich the next time I came in... this past Saturday (5 yrs later) I went + collected that sandwich the... staff honored that promise. I will be sending a letter of praise To the Corporate Office in New Jersey. Because this store under Cindy's Management represents the brand + it's Owners in a positive way. Good food, great staff, and a job well done... they still need to add garlic as a condiments options
Taylor \u0026 Jonathan Green
If this is how they treat their customers they need to go out of business , after taking forever to help me and my family and give us our food rhis is how it was delivered they also didn’t even put it into the bag , they left it like this and said “we don’t put food in the bag you do “ never have I ever experienced anything like this if I could give negative stars I would give 10
Atmosphere: 1
Food: 1
Service: 1
Taylor Green
We literally waited by the check out for 10 Minutes before someone asked us if we were picking up or ordering then we said we were ordering and they said ok and went on there way then 15 more minutes of us standing there I. Finally said “hey we still are waiting to order “ and very rudely she said “ oh you got to go down there we don’t take orders right here “ then we went to the other side to order and they still took 5 minutes to come . Then before our order was done to pay she said “excuse me “ it’s 28.66 as we are sitting down . We did not know who she was even speaking to until I asked “is that for us” DEFINITELY WOULD NEVER RECOMMEND!!! Worst staff every I come here all the time and never experienced this kind of customer service
Atmosphere: 1
Food: 1
Service: 1
George Herrera
They really need to work on their attitude, I stopped going here, once I tend to brush it off, but twice, nope that’s enough for me to go elsewhere.
Atmosphere: 2
Food: 4
Service: 1
Schyler Mcpherson
I come here sometimes because it’s one of my closest ones. The tall black lady needs to learn some manners and customer service. I ordered a sandwich. Mind you, I paid almost $20 for it. I got it and it wasn’t the way I wanted it. I came back today to get it again since they said they would redo my sandwich. A guy did it the first time and he was actually cool, the woman however had a whole attitude like “check your sandwich cause I ain’t doing it again”. Let me remind you, people would complain less if you did the sandwiches RIGHT!! Normally I do check my sandwiches but that still doesn’t mean you screw around and not expect consequences. Also, I had my instructions in ALL CAPS!! You think they’d be able to read ALL CAPS but clearly they don’t. Have them remember people pay money and hope to have good customer service or else they’d be one no one will come back to.
Atmosphere: 4
Food: 4
Service: 1
John Esquivel
I have been coming here for some time almost any Sunday night and I have never had the best service, tolerable at best, but tonight your guy Donzel was on point friendly, very helpful and efficient. Do what you need to do to keep him!
Atmosphere: 5
Food: 5
Service: 5
Jason McArthur
Not this location
Lauren Adams
I've been coming here for years. The service is efficient and they're always friendly. The place is very clean, and I appreciate how often the cutter wipes down the slicing machine. Sandwiches are consistent and always tasty!
ArcanaX117
Right when I walked to the front where the menu was this short Hispanic girl gave me the ugliest look and kept looking at me in disgust for what reason idk I walked right out never felt so uncomfortable. I just wanted a sandwich . Never coming back. The date was May 10/25 on a Saturday
tina rivera
Went to pick up an order and the young women at the counter 5/10/25 at 3:50pm needs to learn customer service. Just came off like I was putting her out just asking for my order. Food is always great though. I tried to grab a name but didn't see one.
Order a hot sub but the grill sitting around talking making us wait on her time tha ks Cindy
Latrice Jones Scribes
I am so thankful. My order was replaced. I did receive a sandwich that was made just right. I ordered the cheese steak also. Everything was excellent. Thank you for great customer service!
Morgan
I had never been to Jersey mikes before. When I came in I told them I had never been there. They said ok take your time. While I was looking at the menu 2 of them were making smart comments. I was very confused by mikes way because when I asked about the juice they laughed and acted judgmental. I left because I won’t support a business who has poor customer service. Train those teenagers better. It happens at 11:45 on 2/23/2025. The fact there were no customers makes me wonder if this is why
Jerry Lewis
No napkins on to go order common ya'll can do better.
5 years ago with a grievance, I called the Corporate HQ in New Jersey to express my disappointment in the staff of this store. Within 24 hours I received a call from the Store Mgr, Cindy who apologize + promised a free sandwich the next time I came in... this past Saturday (5 yrs later) I went + collected that sandwich the... staff honored that promise. I will be sending a letter of praise To the Corporate Office in New Jersey. Because this store under Cindy's Management represents the brand + it's Owners in a positive way.
Good food, great staff, and a job well done... they still need to add garlic as a condiments options
If this is how they treat their customers they need to go out of business , after taking forever to help me and my family and give us our food rhis is how it was delivered they also didn’t even put it into the bag , they left it like this and said “we don’t put food in the bag you do “ never have I ever experienced anything like this if I could give negative stars I would give 10
Atmosphere: 1
Food: 1
Service: 1
We literally waited by the check out for 10
Minutes before someone asked us if we were picking up or ordering then we said we were ordering and they said ok and went on there way then 15 more minutes of us standing there I. Finally said “hey we still are waiting to order “ and very rudely she said “ oh you got to go down there we don’t take orders right here “ then we went to the other side to order and they still took 5 minutes to come . Then before our order was done to pay she said “excuse me “ it’s 28.66 as we are sitting down . We did not know who she was even speaking to until I asked “is that for us” DEFINITELY WOULD NEVER RECOMMEND!!! Worst staff every I come here all the time and never experienced this kind of customer service
Atmosphere: 1
Food: 1
Service: 1
They really need to work on their attitude, I stopped going here, once I tend to brush it off, but twice, nope that’s enough for me to go elsewhere.
Atmosphere: 2
Food: 4
Service: 1
I come here sometimes because it’s one of my closest ones. The tall black lady needs to learn some manners and customer service. I ordered a sandwich. Mind you, I paid almost $20 for it. I got it and it wasn’t the way I wanted it. I came back today to get it again since they said they would redo my sandwich. A guy did it the first time and he was actually cool, the woman however had a whole attitude like “check your sandwich cause I ain’t doing it again”. Let me remind you, people would complain less if you did the sandwiches RIGHT!! Normally I do check my sandwiches but that still doesn’t mean you screw around and not expect consequences. Also, I had my instructions in ALL CAPS!! You think they’d be able to read ALL CAPS but clearly they don’t. Have them remember people pay money and hope to have good customer service or else they’d be one no one will come back to.
Atmosphere: 4
Food: 4
Service: 1
I have been coming here for some time almost any Sunday night and I have never had the best service, tolerable at best, but tonight your guy Donzel was on point friendly, very helpful and efficient. Do what you need to do to keep him!
Atmosphere: 5
Food: 5
Service: 5
Not this location
I've been coming here for years. The service is efficient and they're always friendly. The place is very clean, and I appreciate how often the cutter wipes down the slicing machine. Sandwiches are consistent and always tasty!
Right when I walked to the front where the menu was this short Hispanic girl gave me the ugliest look and kept looking at me in disgust for what reason idk I walked right out never felt so uncomfortable. I just wanted a sandwich . Never coming back. The date was May 10/25 on a Saturday
Went to pick up an order and the young women at the counter 5/10/25 at 3:50pm needs to learn customer service. Just came off like I was putting her out just asking for my order. Food is always great though. I tried to grab a name but didn't see one.
Restaurantji Recommends
Customer service was superb!
Order a hot sub but the grill sitting around talking making us wait on her time tha ks Cindy
I am so thankful. My order was replaced. I did receive a sandwich that was made just right. I ordered the cheese steak also. Everything was excellent. Thank you for great customer service!
I had never been to Jersey mikes before. When I came in I told them I had never been there. They said ok take your time. While I was looking at the menu 2 of them were making smart comments. I was very confused by mikes way because when I asked about the juice they laughed and acted judgmental. I left because I won’t support a business who has poor customer service. Train those teenagers better. It happens at 11:45 on 2/23/2025. The fact there were no customers makes me wonder if this is why
No napkins on to go order common ya'll can do better.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Cheesesteak Sub
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