Jimmy John's
9986 Grapevine Hwy Ste. A, Hurst
(817) 656-4152
Recent Reviews
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Good service and love the bread for sandwiches.
Atmosphere: 5
Food: 5
Service: 5
So parking, some days it's easy, some days the small parking lot is full.
They do have a drive thru!
This location, is always clean. People are nice and make recommendations.
Always nice to come here. You can't go wrong here.
Atmosphere: 5
Food: 5
Service: 5
I went in today and the guy in the front was super nice and helpful! The energy was amazing walking in. I’ve been to other locations and nothing beats this one!
Atmosphere: 5
Food: 5
Service: 5
Great staff, friendly!
Atmosphere: 5
Food: 5
Service: 5
The service was great and the workers were very sweet!
Atmosphere: 5
Food: 5
Service: 5
Awesome experience just now! Cheers to Lacy and the whole crew, I actually had first stopped at Arby's, had horrible service twighlght zone experience, so decided to cancel my order ran down the street to where I should have went in the first place, JJ! when I got their was tellnin them bout my sucky Arby's experience, they all helped me forget about it! Even threw me a DP to boot! Thx yall. C ya soon. Keep it up the great vibes!
#Jimmyjohnshurst❤️
Staff is friendly, fast, and accurate—always have a great experience here.
Atmosphere: 5
Food: 5
Service: 5
Jayden and J. P have great customer service and very informative. I even signed up for membership and downloaded the app. We will return. Thank you
Atmosphere: 5
Food: 5
Service: 5
Rudest male employee I’ve ever seen works here. I came in today for a post soccer game lunch with my son. As soon as we walked in the door, mind you there was not one single person in the drive-through nor inside the restaurant, this male employee does not greet us and rather screams “for here or to go”. I reply back with “hi how are you” expecting a normal response back but instead gets yelled at another “for here or to go”. I make eye contact trying to figure out what is the persons deal and he makes it a point to make me feel stupid by repeating himself a third way slowly as if to imply I’m dumb. I walked right out of the store without ordering anything. I have never encountered worse customer service in my life. This guys needs some serious training.
We usually have a great experience at this location, but tonight the customer service was terrible. The store ran out of bread and never called to notify us. Instead, they tried to pass off leftover bread as a regular-sized sandwich—something we noticed because the person picking up has worked at another location.
When this was politely brought to the staff’s attention, we were met with attitude and told we’d have to pay more if we wanted a properly sized sandwich. Only after further explanation did they agree, again with attitude, to remake the order.
We then waited 30 minutes for them to get the correct bread and remake the sandwiches, only for the staff member to toss the bag on the counter without a word—while we were literally reaching to take it.
This behavior is unacceptable. If this location wants to keep the good reputation and atmosphere that Jimmy John’s is known for, this staff member should not be representing the company.
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
Decided to get lunch for my team here, redhead employee was insanely rude and obviously doesn’t want business, saying we should have called it in to her days before because it was “so big”. It’s 12 sandwiches, we were willing to wait. Then our entire order was wrong except for 2 sandwiches, when we had to go back up there she made us pay for sandwiches again that was still didn’t receive. Never coming back, we’ll take our “big” orders to other business that want it.
Atmosphere: 1
Food: 1
Service: 1
Not a soul in there and the lady at counter so rude. Why?
Atmosphere: 2
Food: 4
Service: 2
Probably worst Jimmy John's experience I've ever had. Drive thru lady was super rude. Bread tasted hard and old. Lady in drive thru was definitely the worst.
Guess extra tomatoes means no tomatoes to jimmy
Food: 4
Service: 2
I work down the street & usually stop by to grab a quick lunch & the employees are always so friendly & quick. Today I stopped by right after they opened to see if I might be able to grab some group lunches for our employees who are exhausted working with spring break crowds & the guys were again all so friendly & quick.
Thanks a million!!
Food: 5
Service: 5
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