This is our sixth order missing items. We have been indirect contact with the GM super nice but you would think six times it would be fixed. We will never be ordering from here again. Our food was also delivered cold and not even in a warming bag. I’m hoping for a full refund. They obviously do not care about the customer with so many mishaps. As you can see on the label cheese dipping sauce and then a separate bag of tomato sauce. Also no sauce at all in the box with the cheese bread.
Food: 1
Service: 1
J W
Marie did a great job ! Thank you for your help !
Atmosphere: 5
Food: 5
Service: 5
Ingrid
It’s good pizza!😌
Thomas Lane
Pizza is a mess looks like it was tossed all over the place.
Food: 1
AJ Pearce
The GM and the staff are incredibly kind, personable, and generous. THE BEST Papa John’s I’ve ever been to. 10/10 would recommend.
Atmosphere: 5
Food: 5
Service: 5
Cooper
We ordered the “papa dippa” as our first papa John’s order in a long time. We each had a couple bites and almost immediately got nauseous. We threw it away. It was legitimately the worst delivery pizza I’ve ever had. Giant glob of white cheese in the center of the pizza. For some bizarre reason parts of it were creamy. There was nearly no crust and more of that white cheese, which was disgusting, was also across what crust there was. It also wasn’t cut how it’s advertised. 0/10, I do not recommend.
Food: 1
Anthony Castro
Pizza was hot fresh and great
Food: 5
Erica Jaimes
Got our order delivered and we got our chicken alfredo without the pasta. make this make sense.
Ruben Moralez
This is a horrible location and from the looks of it the owner doesn’t care but I’ll share my review so others can avoid this location. To start off there is limited parking because the workers take up all the parking in front of the store. If that wasn’t enough most of the employees take their smoke breaks right at the door making anyone entering smell their smoke when they go in and come out they have no consideration for customers and are treated as an inconvenience.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
Cristina Cardenas
What an incredibly disappointing experience at Papa Johns in Hutto,TX . I came in to pick up an online order today at 1 pm and tried to pay with a $50 bill, only to be met with a bad attitude from the employee,Krista. Instead of politely explaining their policy (if there even is one), she was rude and dismissive. To make matters worse, she outright lied and claimed they had just opened at 1 PM therefore could not make change because according to her,papa johns does not have customers who pay with cash. (they had been open since 9 AM.) After her huffing & puffing,she said she would check but she was certain she could not make change. She bent down to open the vault and had the AUDACITY to state "well,you're in luck" as she handed me my cash change. The receipt printed didn't even have the tender of $50.00 I gave her to pay. Discourteous,Uncivil,Inconsiderate,& Disrespectful are just a few words to describe this employee.
I expect honesty and respect when I spend my money somewhere, and this employee clearly does NOT care about customer service. DO better when offering someone a job. Clearly this individual should not be interacting with the public.
Ordered a delivery order from this location. It got delayed 4 times until they closed. Tried to call to get a status on my order and someone picked up and said "what's up?" I explained that my order hasn't been delivered yet and they said "oh I can't hear it's loud." Then called me back and hung up when I picked up. I am baffled as to how this place stays in business with this nonsense.
Atmosphere: 1
Food: 1
Service: 1
Rhonda Howell
What I received versus what was advertised. Instead of boneless wings being tossed and covered in sauce, there was only slight drizzling atop of the wings. Also, I did not receive square cut as requested even though order label on box says “square cut”.
Michael Neely
I ordered a large stuff crust, 24 bone in wings, and two 2 liter Pepsi's. Got the pizza stuff crust as ordered. Got the wings, where's the Pepsi's. Food that arrived was delicious.No cold Pepsi's to wash it down with. And when I called two see what was going on I wash told that door dash did not report it. That i would would have to call back in 30 minutes. That's a hard pill to swallow with out a Pepsi.
What a horrible experience. This location must have piss-poor management. Didn’t get my cold pizza correct….
Atmosphere: 2
Food: 3
Service: 2
Charlotte Rohowetz
Ordered online. Husband went to pick up pizza. He doesn't have a cell phone so cannot access the app. We ordered last week with no problems but tonight he was completely ignored even though he was standing in front of the kid "working" the register. No explanation, no greeting, just totally ignored. This has always been our go to pizza but not anymore. If you are going to require customers to use the app, you need to give them a heads up that it's a requirement.
This is our sixth order missing items. We have been indirect contact with the GM super nice but you would think six times it would be fixed. We will never be ordering from here again. Our food was also delivered cold and not even in a warming bag. I’m hoping for a full refund. They obviously do not care about the customer with so many mishaps. As you can see on the label cheese dipping sauce and then a separate bag of tomato sauce. Also no sauce at all in the box with the cheese bread.
Food: 1
Service: 1
Marie did a great job ! Thank you for your help !
Atmosphere: 5
Food: 5
Service: 5
It’s good pizza!😌
Pizza is a mess looks like it was tossed all over the place.
Food: 1
The GM and the staff are incredibly kind, personable, and generous. THE BEST Papa John’s I’ve ever been to. 10/10 would recommend.
Atmosphere: 5
Food: 5
Service: 5
We ordered the “papa dippa” as our first papa John’s order in a long time. We each had a couple bites and almost immediately got nauseous. We threw it away. It was legitimately the worst delivery pizza I’ve ever had. Giant glob of white cheese in the center of the pizza. For some bizarre reason parts of it were creamy. There was nearly no crust and more of that white cheese, which was disgusting, was also across what crust there was. It also wasn’t cut how it’s advertised. 0/10, I do not recommend.
Food: 1
Pizza was hot fresh and great
Food: 5
Got our order delivered and we got our chicken alfredo without the pasta. make this make sense.
This is a horrible location and from the looks of it the owner doesn’t care but I’ll share my review so others can avoid this location. To start off there is limited parking because the workers take up all the parking in front of the store. If that wasn’t enough most of the employees take their smoke breaks right at the door making anyone entering smell their smoke when they go in and come out they have no consideration for customers and are treated as an inconvenience.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
What an incredibly disappointing experience at Papa Johns in Hutto,TX . I came in to pick up an online order today at 1 pm and tried to pay with a $50 bill, only to be met with a bad attitude from the employee,Krista. Instead of politely explaining their policy (if there even is one), she was rude and dismissive. To make matters worse, she outright lied and claimed they had just opened at 1 PM therefore could not make change because according to her,papa johns does not have customers who pay with cash. (they had been open since 9 AM.) After her huffing & puffing,she said she would check but she was certain she could not make change. She bent down to open the vault and had the AUDACITY to state "well,you're in luck" as she handed me my cash change. The receipt printed didn't even have the tender of $50.00 I gave her to pay. Discourteous,Uncivil,Inconsiderate,& Disrespectful are just a few words to describe this employee.
I expect honesty and respect when I spend my money somewhere, and this employee clearly does NOT care about customer service. DO better when offering someone a job. Clearly this individual should not be interacting with the public.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordered a delivery order from this location. It got delayed 4 times until they closed. Tried to call to get a status on my order and someone picked up and said "what's up?" I explained that my order hasn't been delivered yet and they said "oh I can't hear it's loud." Then called me back and hung up when I picked up. I am baffled as to how this place stays in business with this nonsense.
Atmosphere: 1
Food: 1
Service: 1
What I received versus what was advertised. Instead of boneless wings being tossed and covered in sauce, there was only slight drizzling atop of the wings. Also, I did not receive square cut as requested even though order label on box says “square cut”.
I ordered a large stuff crust, 24 bone in wings, and two 2 liter Pepsi's. Got the pizza stuff crust as ordered. Got the wings, where's the Pepsi's. Food that arrived was delicious.No cold Pepsi's to wash it down with. And when I called two see what was going on I wash told that door dash did not report it. That i would would have to call back in 30 minutes. That's a hard pill to swallow with out a Pepsi.
Food: 5
Service: 2
Recommended dishes: Pepperoni Pizza, Chicken Wings
What a horrible experience. This location must have piss-poor management. Didn’t get my cold pizza correct….
Atmosphere: 2
Food: 3
Service: 2
Ordered online. Husband went to pick up pizza. He doesn't have a cell phone so cannot access the app. We ordered last week with no problems but tonight he was completely ignored even though he was standing in front of the kid "working" the register. No explanation, no greeting, just totally ignored. This has always been our go to pizza but not anymore. If you are going to require customers to use the app, you need to give them a heads up that it's a requirement.
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