I’ve ordered from Pizza Hut before, but this time was a huge disappointment. The pizza was dry, the dough tasted different, and it even looked different from previous orders. The jalapeños tasted as if they were just placed on top after baking rather than cooked with the pizza. The pepperoni was the worst part—it tasted like rubber, and you could barely chew through it.
The biggest issue, however, was the poor customer service. I spoke to three different people, including the GM, and he was extremely rude. Instead of addressing my concerns, he outright refused to help, telling me, “I’m not gonna help,” when I mentioned the pizza was lukewarm instead of hot. His attitude was dismissive and unprofessional, which is what prompted me to leave this review.
I expect better quality food and customer service from a place like Pizza Hut. Very disappointing experience!
Wow... What a bummer. I've been a customer for over 30 years.....This relationship has ended. You folks need to read Farrell's book "Give Them The Pickle." I have a $15 order and was going to drive and eat. I asked for napkins and the young lady at the counter tells me it will be $1.07 for napkins????? Your business model is broken if you need to charge a guest $1.07 for 3-4 napkins. I've probably spent, on average, $500 year with you for 30 years...About 15K and you make the decision to charge me for 3-4 napkins... You have to be kidding me....Keep your napkins...This is a bad business practice.
Now you send me an AI response. Exact cut/paste you sent the other bad reviews you have received. Shame on you...You folks, by far, don't care about your customers.
Food: 3
Service: 1
Charlie Tellez
They keep forgetting sauce on my wings and drinks with deliveries. At least their customer service is pretty good
Food: 3
Service: 4
Nápoles
Not all employees have good hygiene. The store does not have a good space for the customer to wait for their order.
Atmosphere: 1
Food: 3
Service: 2
Candice Boston
They need to learn the definition of LIGHT sauce... it's like they don't believe it's what I really want so they put EXTRA sauce on the pizza. It's just gross to bite into a slice and get a bucket of sauce in my mouth.
Food: 2
Service: 2
Rebecca Hanson
Really good and on time
Atmosphere: 5
Food: 5
Service: 5
Pedro Enrique Garcia
Well like others
Bo Bell
The pizza is right in line with Pizza Hut and you get what you expect.
HOWEVER, do not order a salad with croutons. They obviously pre-make their salads and refrigerate them ahead of time (easy meal prep for them). However this leads to soggy croutons. Ew.
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: Pepperoni Pizza, Breadsticks
zena james
The pizza was exactly what I ordered. It was hot and fresh. Even though I picked it up, it was ready before the time I was quoted.
Whatever happened to Pizza Hut from years ago? This location has failed us over and over again. We want it to be good so bad and they always fall short. Our last order before this time, we ordered tavern style and it was absolutely torched. A manager called me and apologized and gave us a partial credit for future. We used that partial credit to try again last night, this time the pizza was better but my wife picked up the food and they gave us the pizza and fries and forgot the wings. So I called and they said they’d deliver. By time they came it was 45 minutes later and they weren’t good and we were all done eating already. It’s going to be hard to give this place another chance. At this point we are just wasting money.
Food: 3
Service: 1
Becky Curtis
Service for slow even when ordering online.
Atmosphere: 5
Food: 4
Service: 3
Ernesto Cepero
Excellent, very professional attention, teacher Taymi is always available
Atmosphere: 5
Food: 5
Service: 5
Christopher Wall
Always friendly and fast. Staff is always ready to help. I've been coming here since 2018 and have always been happy with the product. Look forward to coming back again and again.
I’ve ordered from Pizza Hut before, but this time was a huge disappointment. The pizza was dry, the dough tasted different, and it even looked different from previous orders. The jalapeños tasted as if they were just placed on top after baking rather than cooked with the pizza. The pepperoni was the worst part—it tasted like rubber, and you could barely chew through it.
The biggest issue, however, was the poor customer service. I spoke to three different people, including the GM, and he was extremely rude. Instead of addressing my concerns, he outright refused to help, telling me, “I’m not gonna help,” when I mentioned the pizza was lukewarm instead of hot. His attitude was dismissive and unprofessional, which is what prompted me to leave this review.
I expect better quality food and customer service from a place like Pizza Hut. Very disappointing experience!
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza, Boneless Wings
Wow... What a bummer. I've been a customer for over 30 years.....This relationship has ended. You folks need to read Farrell's book "Give Them The Pickle." I have a $15 order and was going to drive and eat. I asked for napkins and the young lady at the counter tells me it will be $1.07 for napkins????? Your business model is broken if you need to charge a guest $1.07 for 3-4 napkins. I've probably spent, on average, $500 year with you for 30 years...About 15K and you make the decision to charge me for 3-4 napkins... You have to be kidding me....Keep your napkins...This is a bad business practice.
Now you send me an AI response. Exact cut/paste you sent the other bad reviews you have received. Shame on you...You folks, by far, don't care about your customers.
Food: 3
Service: 1
They keep forgetting sauce on my wings and drinks with deliveries. At least their customer service is pretty good
Food: 3
Service: 4
Not all employees have good hygiene. The store does not have a good space for the customer to wait for their order.
Atmosphere: 1
Food: 3
Service: 2
They need to learn the definition of LIGHT sauce... it's like they don't believe it's what I really want so they put EXTRA sauce on the pizza. It's just gross to bite into a slice and get a bucket of sauce in my mouth.
Food: 2
Service: 2
Really good and on time
Atmosphere: 5
Food: 5
Service: 5
Well like others
The pizza is right in line with Pizza Hut and you get what you expect.
HOWEVER, do not order a salad with croutons. They obviously pre-make their salads and refrigerate them ahead of time (easy meal prep for them). However this leads to soggy croutons. Ew.
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: Pepperoni Pizza, Breadsticks
The pizza was exactly what I ordered. It was hot and fresh. Even though I picked it up, it was ready before the time I was quoted.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
Service for slow even when ordering online.
Atmosphere: 5
Food: 4
Service: 3
Restaurantji Recommends
Whatever happened to Pizza Hut from years ago? This location has failed us over and over again. We want it to be good so bad and they always fall short. Our last order before this time, we ordered tavern style and it was absolutely torched. A manager called me and apologized and gave us a partial credit for future. We used that partial credit to try again last night, this time the pizza was better but my wife picked up the food and they gave us the pizza and fries and forgot the wings. So I called and they said they’d deliver. By time they came it was 45 minutes later and they weren’t good and we were all done eating already. It’s going to be hard to give this place another chance. At this point we are just wasting money.
Food: 3
Service: 1
Service for slow even when ordering online.
Atmosphere: 5
Food: 4
Service: 3
Excellent, very professional attention, teacher Taymi is always available
Atmosphere: 5
Food: 5
Service: 5
Always friendly and fast. Staff is always ready to help. I've been coming here since 2018 and have always been happy with the product. Look forward to coming back again and again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza, Pepperoni Pizza, Boneless Wings
I work here it's so epic
I get free pizza
I like work I like getting money
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Personal Pan Pizza
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