Baskin-Robbins

I was served by a girl who had long nails. They should wear gloves if they have very long nails. It is unhygienic to put your hands in them with such long nails. Please wear gloves.

This is a treat when I pick my grandsons up from school. They love getting ice cream and playing the games at the tables. The workers a very friendly and kind.

Atmosphere: 5

Food: 5

Service: 5

I had an amazing experience at this location. The variety of flavors is incredible, with both classic favorites and creative, unique options. Each scoop was creamy, rich, and packed with flavor. The staff was friendly and patient, offering great recommendations and allowing me to sample a few options before deciding. The shop was clean and had a cozy, welcoming atmosphere, perfect for enjoying a sweet treat. Whether you’re looking for something familiar or wanting to try something new, this place is a must-visit for any ice cream lover. Five stars!

Atmosphere: 5

Food: 5

Service: 5

Esther had great customer service. Greeted with wmile and works with energy. Kudos. Keep up the good work

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry Ice Cream, Oreo Cookies 'N Cream Polar Pizza

If I could give them zero stars I would!! Let’s start off by saying that this Baskin Robbin is close to home and is my neighborhood Baskin Robbin’s. I’ve always felt like I had to walk on eggshells at this location. The employees never seem to greet us when we walk in leaving us feeling unwelcome and they don’t always acknowledge your presence until you have to say “excuse me” to get someone’s attention!! Let’s talk about tonight and why I will never spend another one of my hard earned dollars at any Baskin Robbin’s and I may just have to look into suing them for what felt like a hostile environment and discrimination. So let me start by saying that today after working a 9 hour shift and being in my college class virtually for 3 hours I wanted to take my 2 children out for ice cream. Having the knowledge that tonight is family night and kid scoops are $1.99 each. So prior to the actual incident I allowed my two kids to walk in to pick out their flavors as I wrapped things up with my professor (I was parked right in front where I can literally see them from my car). I walked in as the Ms Monu (the lady that I had issues with) was just handing my oldest (my daughter) her ice cream cone and I proceeded to assist my son with his order (asking him what he wanted). After both ice cream cones were handed off, we walked over to check out. She checked me out and I instantly noticed that the total was close to $6 it was roughly $5.76. I asked the miss why was I being charged so much and the scoops are $1.99 a piece, she then says “you got the regular scoops which are $2.39 a piece”. I then follow up by saying that no that’s not what I wanted I want the kid scoops it’s family night and I want the family night prices for my kids, she then says well no Ma’am you asked for the regular scoops. I then say no I didn’t ask for the regular scoops why would I ask for the regular scoops when it’s kids night. She then says your daughter came in and ordered the regular scoops of ice cream and then I say well no I don’t want the regular scoops. There was another employee standing behind her (job well done to her) I asked the nice employee if there was a manager available or if she was the manager she tells me that there wasn’t a manger available and walked over to assist. The nice young lady asked what the issue was and I tell her that I’m being charged for regular scoops of ice cream on family night, (i didn’t even have ice cream for myself I must add)and if there is an issue to toss the cones and make them kid sizes as she’s assisting me the rude employee Muno proceeds to roll her eyes and tell the young lady that well her daughter asked for regular scoops. The nice young lady fixes the price. This is where the problem turns big!!! I asked for the manager’s information and Muno tells me to come back in the morning if I want to speak with a manger… we all know that, that is a big NO NO!! when asked for a manger’s information you give it!! She continues to say rudely that I come back the next day if I want to speak to the manager. The nice employee gives me a business card and says to me you can call tomorrow and ask for a manager. I then ask the rude employee what is her name, she refused to give me her name. So I said actually what is corporates number I want to speak to the person that is running this place she tell me if you want it ask the manager…. There was a guy standing not too far away from me and my children watching everything him and the rude employee starts talking in a different language, when she slams the ink pen out to release the tip to start writing her name down. The guy was very hostile and barging into the conversation telling me I need to leave and that she can refuse service. They both started shouting at me so I took my phone out and started recording from there.

This is unacceptable and I will be talking to a lawyer about this!! It was me and my two children in there and this 5’11 280 pound guy shouting at us. Telling me I should’ve been more responsible for my kids. I literally walked in 2 minutes

Atmosphere: 1

Food: 1

Service: 1

The girl working there was not at all welcoming very bad customer service

Atmosphere: 1

Food: 5

Service: 1

The worst service I have ever had. The employer should check whether their employees are working properly or not.

Atmosphere: 1

Food: 1

Service: 1

Gentleman running the store is extremely friendly and kind! On top of that the ice cream is awesome!

Atmosphere: 5

Food: 5

Service: 5

The cashier was really sweet. Even though the store was busy because of a discount, she treated us well :)).

Atmosphere: 5

Food: 5

Service: 5

Newly remodeled Baskin-Robbins.

Order banana splits and instead of peanut butter cup it was plain chocolate ice cream and banana split was a mess and just all melted.
Bad service seriously

Atmosphere: 3

Food: 2

Service: 1

Good place for a quick ice cream snack. Standard varieties as in most BR.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Peanut Butter 'N Chocolate and Reese's Peanut Butter Cup Polar Pizza

Great spot for a daddy and daughter date.

Atmosphere: 5

Food: 5

Service: 5

They went above and beyond for the people in front of me and when it was my turn they were friendly and the ice cream is great as usual

Atmosphere: 5

Food: 5

Service: 5

Best service at a Baskin Robbins I have experienced! The associate was super kind and patient as my toddler chose a flavor. And it was clean, well-kept with plenty of seating. My toddler and I will be back soon :)

Atmosphere: 5

Food: 5

Service: 5