They went above and beyond for the people in front of me and when it was my turn they were friendly and the ice cream is great as usual
Atmosphere: 5
Food: 5
Service: 5
Kelsey Diao
Best service at a Baskin Robbins I have experienced! The associate was super kind and patient as my toddler chose a flavor. And it was clean, well-kept with plenty of seating. My toddler and I will be back soon :)
Atmosphere: 5
Food: 5
Service: 5
Eory Martinez
I love coming to this store, the lady (adella) who understands me is very kind, I have been going to this location for three years! I love the ice cream at this place
David
amazing customer service, the young lady that works weekends morning is so kind?
Cheer UP Folks
I'm surprised that this store got above 4-star ratings ... because this place crab and worst in whole Irving.. the girl over there(with glass- looks like Indian) is snail very slow and always mistakes with order never satisfied with service! May be owner need to pay attention on her !
Service: 1
Ashlee Chavez
Friendly service, yummy snacks and even free games to play.
Atmosphere: 5
Food: 5
Service: 5
Kyra Sanchez
Adella was so nice and very helpful 10/10 customer service!
Atmosphere: 5
Food: 5
Service: 5
Esther Silvia
Very good service and employee's are very nice and warmDietary restrictions: Some people might be lactose intolerant so try to make it free lactose like almond milk, soya milk.
Food: 5
Service: 5
Recommended dishes: Sundae, Strawberry Ice Cream, Celebration Party Cake
simran rathod
10/10 experience, I love how fresh the icecream tastes and how kind the workers are! Thank you for the many samples! The cakes also look/taste
Atmosphere: 5
Food: 5
Service: 5
Tierra Robinson
Came in tonight after another bad night yesterday, they are now charging for bigger cups to fit the sundaes yesterday; I came in today with the same order and the two young employees with me telling me that’s not how they serve the sundaes, I explained I don’t care how they come I don’t mind paying extra and they STILL made it wrong and got upset because my husband wanted his order right. I asked for names they told me they don’t have to give me their names and to call the manager Raddesh because he should know the schedule. I’m going to call corporate because we SPEND alot of money at this location and get treated very poorly like we’re discriminated against (another lady walked in (Indian/Middle Eastern and they greeted and started talking to her). They don’t wash their hands and put their hands inside the cups, I may have to start driving to the Arlington location which is 30 mins away because this location has declined this year and I don’t want to argue everytime I come in because I want my order a certain way.
Called ahead of time for the strawberry cheesecake ice cream because it is not an option to order on the app and to get home to eat my ice cream and not have one piece of cheesecake in the ice cream. I should’ve known better when the workers had to huddle up and help scoop the
Atmosphere: 3
Food: 1
Service: 1
teju maganti
Amrutha was super nice and courteous during my visit today. Her level of customer service and attention to cleanliness is second to none.Thank you for treating customers well and chocolate fudge was too yum!!!????
Atmosphere: 5
Food: 5
Service: 5
LJ LEWIS
Extremely disappointed in the level of customer service from the young ladies this evening. Not courteous, rushed service when no one was in the shop and literally "starred" when asked simple questions. Very odd and unsettling. I won't be returning to this establishment.
Atmosphere: 1
Service: 1
Rina S
Very disappointed by this location. Terrible service, very rude workers, take forever to complete orders and they incoorectly create orders. DO NOT WASTE YOUR TIME HERE.
Rosa Gamero (Mikuay)
I came to this store after many years, surprisingly I left dissatisfied by the lack of communication between team members, they messed up the writing on a $42 cake I just got and fix it but it’s not great. Oh well what can I do I took it. Another thing that really bothered me is that their AC appeared to be off, it was a 105 degrees outside they should have some common sense no wonder everyone takes their ice cream to go.
They went above and beyond for the people in front of me and when it was my turn they were friendly and the ice cream is great as usual
Atmosphere: 5
Food: 5
Service: 5
Best service at a Baskin Robbins I have experienced! The associate was super kind and patient as my toddler chose a flavor. And it was clean, well-kept with plenty of seating. My toddler and I will be back soon :)
Atmosphere: 5
Food: 5
Service: 5
I love coming to this store, the lady (adella) who understands me is very kind, I have been going to this location for three years! I love the ice cream at this place
amazing customer service, the young lady that works weekends morning is so kind?
I'm surprised that this store got above 4-star ratings ... because this place crab and worst in whole Irving.. the girl over there(with glass- looks like Indian) is snail very slow and always mistakes with order never satisfied with service! May be owner need to pay attention on her !
Service: 1
Friendly service, yummy snacks and even free games to play.
Atmosphere: 5
Food: 5
Service: 5
Adella was so nice and very helpful 10/10 customer service!
Atmosphere: 5
Food: 5
Service: 5
Very good service and employee's are very nice and warmDietary restrictions: Some people might be lactose intolerant so try to make it free lactose like almond milk, soya milk.
Food: 5
Service: 5
Recommended dishes: Sundae, Strawberry Ice Cream, Celebration Party Cake
10/10 experience, I love how fresh the icecream tastes and how kind the workers are! Thank you for the many samples! The cakes also look/taste
Atmosphere: 5
Food: 5
Service: 5
Came in tonight after another bad night yesterday, they are now charging for bigger cups to fit the sundaes yesterday; I came in today with the same order and the two young employees with me telling me that’s not how they serve the sundaes, I explained I don’t care how they come I don’t mind paying extra and they STILL made it wrong and got upset because my husband wanted his order right. I asked for names they told me they don’t have to give me their names and to call the manager Raddesh because he should know the schedule. I’m going to call corporate because we SPEND alot of money at this location and get treated very poorly like we’re discriminated against (another lady walked in (Indian/Middle Eastern and they greeted and started talking to her). They don’t wash their hands and put their hands inside the cups, I may have to start driving to the Arlington location which is 30 mins away because this location has declined this year and I don’t want to argue everytime I come in because I want my order a certain way.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Called ahead of time for the strawberry cheesecake ice cream because it is not an option to order on the app and to get home to eat my ice cream and not have one piece of cheesecake in the ice cream. I should’ve known better when the workers had to huddle up and help scoop the
Atmosphere: 3
Food: 1
Service: 1
Amrutha was super nice and courteous during my visit today. Her level of customer service and attention to cleanliness is second to none.Thank you for treating customers well and chocolate fudge was too yum!!!????
Atmosphere: 5
Food: 5
Service: 5
Extremely disappointed in the level of customer service from the young ladies this evening. Not courteous, rushed service when no one was in the shop and literally "starred" when asked simple questions. Very odd and unsettling. I won't be returning to this establishment.
Atmosphere: 1
Service: 1
Very disappointed by this location. Terrible service, very rude workers, take forever to complete orders and they incoorectly create orders. DO NOT WASTE YOUR TIME HERE.
I came to this store after many years, surprisingly I left dissatisfied by the lack of communication between team members, they messed up the writing on a $42 cake I just got and fix it but it’s not great. Oh well what can I do I took it. Another thing that really bothered me is that their AC appeared to be off, it was a 105 degrees outside they should have some common sense no wonder everyone takes their ice cream to go.