Worst place ever if I can give 0 stars I will !! Food is cold, person who is at drive thru is rude !! she wanna slam window on my face and ignore me when I’m at the ordering box . Never will be back
Alex Gomez
Love it here especially when that young girl name Kimberly that work there , she so kind and sweat , she always happy and always smiling with joy , god bless her , she deserves a raise !! I see her here everyday. Thank you Burger King . Y’all have great employees
Atmosphere: 5
Food: 5
Service: 5
Vicky Castillo
Worst Customer Service by the Employee getting my order wrong and the Manager denying to correct my order and giving me the 1800 number by saying she “Didn’t know it “
Atmosphere: 1
Food: 1
Service: 1
Adeel Khawar
Best service,
Atmosphere: 5
Food: 5
Service: 5
Toi
Avoid avoid avoid. They don't listen at all. Asked for no mayo, still put mayo, asked for no tomatoes, they put two. Tell me you don't care without telling me you dont care🤣🤣🤣🤣🤣
Yvonne Soto
I had a very disappointing experience at this location on October 15th around 7:30 PM. My family and I stopped in to dine, and after placing our order, one of the burgers came without cheese. My husband brought it to the counter, and that issue was resolved quickly. However, the burger also had ketchup on it — even though we had specifically requested no ketchup or mayo.
At that point, we were ready to head home, and my husband no longer wanted the burger. He asked for a refund, but was told they couldn’t process refunds because it would make the register come up short. Having worked in fast food myself, I know there are ways to handle refunds properly.
When he asked for a corporate contact number to follow up, the staff told him to “just Google it” because they didn’t have any information. We called Irving PD hoping they could help mediate, but the staff claimed we were causing a scene — which was absolutely not the case. We had our children with us and were simply trying to resolve the issue calmly.
What upset me most was that the cashier, Kim, appeared to be recording us on her phone while we spoke with the officers. My children were in that video, and I feel this was a violation of our privacy.
We did not curse or act aggressively. My husband may have sounded frustrated, but that’s understandable — he works hard for his money, and we were not satisfied with the service. I’ve since called the store and left my name and number, but was told there’s no manager available at the moment. I hope someone reaches out to help resolve this.
Atmosphere: 1
Food: 1
Service: 1
Angie Chavez
All Around Service is Awesome. I ordered thru my app and went thru drive thru to pickup my order. Everything was fresh, hot, fast and correct. Employees were super nice, friendly and courteous. Definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Krystal Meek
Affordable and convenient for when the weather is too hot for out door playgrounds. Great date depending on your situation
Atmosphere: 3
Food: 4
Service: 5
Katie L.
Haven't had Burger King in over a year and won't be having anymore. Fries, cold and old. Whopper w/cheese no lettuce no onion and it was still dripping wet and soggy. It was warm though. Bacon Whopper w/cheese no onion, soggy mess, missing the bacon. It too was warm. Onion rings, cold and old. Ordered a large thinking I would get fresh... nope, that's what I get for thinking I guess! 4pc cheesy tots were fresh and good. $29.41 wasted money and half of the food thrown away.
Food: 2
Service: 3
Sandralarios Larios
Your whopper meat was not cooked they put the patty on the microwave and the bread was cold got the stomach virus
Bad service , cashier charged regular price whopper meal when i told twice the whopper wednesday meal special I believe is a team lead or manager already had a bad attitude while a waited to get my order taken she was talking about the customers ,I get it I know you can get frustrated every now and then but that’s your Job you chose it . Food was great but the fact she charged regular price food when there is a special offer on wednesdays is not right.I thought I was wrong but I see al the other bad reviews about the cashier service and yes they do rush you on drive thru , is not all the employees some of them are very good service.I decide not to come back to this location.
Atmosphere: 2
Food: 5
Service: 1
Z_BOY ALEX
Cashier was afull and does not want help and has a bad attitude
Atmosphere: 1
Food: 1
Service: 1
James Kim
There's a male staff member here who prepares the excellent breakfast. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Tearra
Rude drive thru people.
Atmosphere: 1
Food: 5
Service: 1
chris williams
The drive thru employee was incredibly rude!!! She rushed us while we ordered and I am very disappointed with the service!!!
Worst place ever if I can give 0 stars I will !! Food is cold, person who is at drive thru is rude !! she wanna slam window on my face and ignore me when I’m at the ordering box . Never will be back
Love it here especially when that young girl name Kimberly that work there , she so kind and sweat , she always happy and always smiling with joy , god bless her , she deserves a raise !! I see her here everyday. Thank you Burger King . Y’all have great employees
Atmosphere: 5
Food: 5
Service: 5
Worst Customer Service by the Employee getting my order wrong and the Manager denying to correct my order and giving me the 1800 number by saying she “Didn’t know it “
Atmosphere: 1
Food: 1
Service: 1
Best service,
Atmosphere: 5
Food: 5
Service: 5
Avoid avoid avoid. They don't listen at all. Asked for no mayo, still put mayo, asked for no tomatoes, they put two. Tell me you don't care without telling me you dont care🤣🤣🤣🤣🤣
I had a very disappointing experience at this location on October 15th around 7:30 PM. My family and I stopped in to dine, and after placing our order, one of the burgers came without cheese. My husband brought it to the counter, and that issue was resolved quickly. However, the burger also had ketchup on it — even though we had specifically requested no ketchup or mayo.
At that point, we were ready to head home, and my husband no longer wanted the burger. He asked for a refund, but was told they couldn’t process refunds because it would make the register come up short. Having worked in fast food myself, I know there are ways to handle refunds properly.
When he asked for a corporate contact number to follow up, the staff told him to “just Google it” because they didn’t have any information. We called Irving PD hoping they could help mediate, but the staff claimed we were causing a scene — which was absolutely not the case. We had our children with us and were simply trying to resolve the issue calmly.
What upset me most was that the cashier, Kim, appeared to be recording us on her phone while we spoke with the officers. My children were in that video, and I feel this was a violation of our privacy.
We did not curse or act aggressively. My husband may have sounded frustrated, but that’s understandable — he works hard for his money, and we were not satisfied with the service. I’ve since called the store and left my name and number, but was told there’s no manager available at the moment. I hope someone reaches out to help resolve this.
Atmosphere: 1
Food: 1
Service: 1
All Around Service is Awesome. I ordered thru my app and went thru drive thru to pickup my order. Everything was fresh, hot, fast and correct. Employees were super nice, friendly and courteous. Definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Affordable and convenient for when the weather is too hot for out door playgrounds.
Great date depending on your situation
Atmosphere: 3
Food: 4
Service: 5
Haven't had Burger King in over a year and won't be having anymore. Fries, cold and old. Whopper w/cheese no lettuce no onion and it was still dripping wet and soggy. It was warm though. Bacon Whopper w/cheese no onion, soggy mess, missing the bacon. It too was warm. Onion rings, cold and old. Ordered a large thinking I would get fresh... nope, that's what I get for thinking I guess! 4pc cheesy tots were fresh and good. $29.41 wasted money and half of the food thrown away.
Food: 2
Service: 3
Your whopper meat was not cooked they put the patty on the microwave and the bread was cold got the stomach virus
Food: 1
Restaurantji Recommends
Bad service , cashier charged regular price whopper meal when i told twice the whopper wednesday meal special I believe is a team lead or manager already had a bad attitude while a waited to get my order taken she was talking about the customers ,I get it I know you can get frustrated every now and then but that’s your Job you chose it . Food was great but the fact she charged regular price food when there is a special offer on wednesdays is not right.I thought I was wrong but I see al the other bad reviews about the cashier service and yes they do rush you on drive thru , is not all the employees some of them are very good service.I decide not to come back to this location.
Atmosphere: 2
Food: 5
Service: 1
Cashier was afull and does not want help and has a bad attitude
Atmosphere: 1
Food: 1
Service: 1
There's a male staff member here who prepares the excellent breakfast. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Rude drive thru people.
Atmosphere: 1
Food: 5
Service: 1
The drive thru employee was incredibly rude!!! She rushed us while we ordered and I am very disappointed with the service!!!
Atmosphere: 1
Food: 3
Service: 1
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