Chick-fil-A
2525 N Belt Line Rd, Irving
(972) 252-6699
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
Nasty and overpriced. Service is mediocre at best. Those commercials are false. I've been at more than one restaurant.
Atmosphere: 1
Food: 1
Service: 1
Love the chicken nuggets and spicy deluxe. Fries are one of my fav. Only thing is their line is always long, but I think all of the locations have this long lines... everyone loves it, worth the wait!!
Atmosphere: 5
Food: 5
Service: 5
I wish I read the recent reviews before I went here . The girl who took my order had attitude with me out of the blue. I heard her speak to other customers prior to me and she seemed nice . I went to her and said “hi” and she immediately said “name” I think I was in shock and had her repeat what she said cause Chick Fil A or not a common decency is a greeting first between parties. She wouldn’t even acknowledge my thank yous but when her coworker came up to her WHILE she was taking my orders her demeanor changed to more warmth which I get it cause she’s around him more but once the conversation between them was over she didn’t apologize for having me wait . I’m honestly glad I think the manager Ashley came in a bit while I was ordering and helped make the atmosphere way lighter and I want to give a shout out to another coworker who was the one who offered me a bag for my big order since the girl who took my order never did.
Service speed is a little iffy, but the customer service is always great.
Food: 5
Solid food for breakfast 🍳 but nothing spectacular. Pretty quick and easy!
Atmosphere: 3
Food: 4
Service: 5
Love the milkshake 😋
Atmosphere: 5
Food: 5
Service: 5
Ordered my nine year old daughter an 8 count grilled nugget meal and got this. This is melted plastic that was INSIDE a nugget. Not inside the container but literally in the nugget. She started gagging and almost choked but pulled it out of her mouth before it went down her throat and brought it to me. I am more than pissed off. I contacted the store. The person who said they were management did not seem to be too concerned. She offered to send me a refund of the nuggets to my mobile app. Which I don’t have. After seeing the pic, she said she would refund my whole order. Ok that’s a start. However, this doesn’t sit right with me. I pray that no other mom had this experience tonight with their child. This is gross and unsanitary and VERY dangerous and negligent. I also hope that the person who took the call from me takes this more serious than she did over the phone. Also hope their phone calls are recorded so her manager can hear her giggle when I explained there was plastic in my child’s food. Do better.
Food: 1
3rd time my order has been wrong through the drive through keep asking for the cool wrap meal a #8 keeps getting delivered as an 8 count.
Atmosphere: 1
Food: 1
Service: 1
Wanted to split the payment but the manager was a racist person towards brown people so she didn't even try to do it. Very mean person. Nov 18. 630 pm
Angela was our server tonight at chick fila. Great example of customer service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I ordered 30 minutes before I had arrived at 10 am on Saturday 11/15/25. Arrived 7 mins late to pick up my order for my family due to a morning rush. However, we did not get to eat what my kids wanted and you know how that goes lol. My ordered was canceled without notification and no sympathy was given. Is this the only CHIKFILA with terrible customer service? First one I’ve encountered. Manger was professional but showed zero sympathy for my family. Very
professional though. But I thought this establishment represented even more than that. Empathy goes a long way. Off to Waffle House!
Atmosphere: 5
Food: 5
Service: 1
Cool environment
Atmosphere: 5
Food: 5
Service: 5
Very disappointed. I am pregnant and asked for no pickles on my sandwich and the lady who took my order had a whole attitude. I asked her how her day was and she said “name” didn’t even answer. Was hurrying me up and had an ugly attitude. Name is Hiwot Gebremedhin. I’m pregnant and I just wanted my sandwich without pickles. Maybe if she slows down and actually hears the customers she would do her job right. I’ve never had an issue here so I’m upset. Now I am pregnant and hungry because I can’t eat my sandwich.
Atmosphere: 1
Food: 1
Service: 1
This chik fil a is always 10/10. Never have to wait in line no matter how much we bought. Food is ALWAYS fresh, they’ve never even forgotten a sauce before
Atmosphere: 5
Food: 5
Service: 5
Blessed by a kindred spirit in the Chick-fil-A kitchen today. From one pickle lover to another — you made my day! 💚🥒😋
Atmosphere: 5
Food: 5
Service: 5
Loading...