Ordered on the app- drove 45 min- just to hear they dont have it. No call or email or anything as a warning.
Raven Connolly
We always do orders on the app for this location and EVERY SINGLE TIME we show up to pick up our order, “we can’t make this” “we don’t have that”, somehow the new Oreo taco is “discontinued” already-but all of these items are on your app. They were NEVER able to make the lucky charms, banana pudding, or the rootbeer flavors. Anytime they have something other than what is on their usual menu, they can’t do it. Not to mention every time we go inside, the young girls are on their phones and look like they’d rather be anywhere but here. We will not be patronizing this store anymore. **And now that we are home with a pickup order, already having to substitute the things we ordered, what we DID order is completely wrong as well. We will be calling for a refund. How hard is it to make ice cream.
Justin Mayes
Avoid this location if at all possible. Horrible experience. Out of waffle cones, waffle bowls. Pineapple, mango and banana on a Wednesday at 1:00pm.
Lindsey Thomas
These workers have no idea what customer service is. It took them 35 minutes to get through 3 customers. They didn't have cones. No brownie. No hair net. AND no sense of urgency for a crowded line. We got a pint and for the price I was not impressed with the quality. We came excited for a date night treat and left too tired to even eat the ice cream. I would not recommend this location to anyone.
grayson gallagher
Didn't have ice cream tacos
Jehonathan Thomas
The hours listed on Google Maps indicate that the business closes at 10:00 PM. However, the doors were locked by 9:20 PM today, with staff inside pretending not to see me. Management seems indifferent, as evidenced by poor reviews with no change in service. The understaffing causes long queues and waits, and workers must also handle Uber Eats orders. I will delete this review if I misunderstood the timing. I feel bad for the workers, who are overworked.
Lexus Giddings
Bad customer service and false advertisement.
Zen T
Incorrect hours listed causes a huge inconvenience. Please modify your ordering system to align with your store hours.
Dinesh Kumar
Amazing service
Yahweh’s Girl
This is my first time being disgusted at the sight of an ice cream. No napkin, no proper packing of what I bought. I ordered through the app only to be handed what looked like a beggar’s food. Completely different from other Coldstone stores I’ve been to.They don’t even have toppings for your ice cream.
Ordered on the app- drove 45 min- just to hear they dont have it. No call or email or anything as a warning.
We always do orders on the app for this location and EVERY SINGLE TIME we show up to pick up our order, “we can’t make this” “we don’t have that”, somehow the new Oreo taco is “discontinued” already-but all of these items are on your app. They were NEVER able to make the lucky charms, banana pudding, or the rootbeer flavors. Anytime they have something other than what is on their usual menu, they can’t do it. Not to mention every time we go inside, the young girls are on their phones and look like they’d rather be anywhere but here. We will not be patronizing this store anymore.
**And now that we are home with a pickup order, already having to substitute the things we ordered, what we DID order is completely wrong as well. We will be calling for a refund. How hard is it to make ice cream.
Avoid this location if at all possible. Horrible experience. Out of waffle cones, waffle bowls. Pineapple, mango and banana on a Wednesday at 1:00pm.
These workers have no idea what customer service is. It took them 35 minutes to get through 3 customers. They didn't have cones. No brownie. No hair net. AND no sense of urgency for a crowded line. We got a pint and for the price I was not impressed with the quality. We came excited for a date night treat and left too tired to even eat the ice cream. I would not recommend this location to anyone.
Didn't have ice cream tacos
The hours listed on Google Maps indicate that the business closes at 10:00 PM. However, the doors were locked by 9:20 PM today, with staff inside pretending not to see me. Management seems indifferent, as evidenced by poor reviews with no change in service. The understaffing causes long queues and waits, and workers must also handle Uber Eats orders. I will delete this review if I misunderstood the timing. I feel bad for the workers, who are overworked.
Bad customer service and false advertisement.
Incorrect hours listed causes a huge inconvenience. Please modify your ordering system to align with your store hours.
Amazing service
This is my first time being disgusted at the sight of an ice cream. No napkin, no proper packing of what I bought. I ordered through the app only to be handed what looked like a beggar’s food. Completely different from other Coldstone stores I’ve been to.They don’t even have toppings for your ice cream.
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Wonderful experience.
Yummy ice scream !!! Kids enjoyed it!! Lovely test
It's good service by sam
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