I called in to make a delivery call like usual but it rang for a long time and so when somebody finally answered they said: dominos how can i help you in a very rude tone and then rang up, worst customer service i had from this location.
Service: 1
jennifer covarrubias
Ordered 3 pizzas, one pizza was completely wrong!!! Never have an issue at this location.
Stephanie Flores
I have ordered from this location multiple times and have always chose delivery. After the tracker had notified me saying the food was complete I got a call from an employee telling me that they had to cancel my order because I was too far. It was very unprofessional that the manger didn't want to speak to me on the phone directly. Very disappointed. I am only 9 mins away from this location. When I use the domino's app this is the location that it sends me to. I don't understand why this happened. Never again!
Atmosphere: 1
Service: 1
Tomas Flores
Canceled my order because im now out of the delivery range after the pizza was made and supposed to be on the way
Service: 1
April Bates
I love love love their chocolate lava.Eruption cake that they have at domino's!
Atmosphere: 4
Food: 4
Service: 4
yen
The atmosphere makes you want to linger longer.
j p
ordered online and after 2 hour i had to call to cancel the order. I tried to call an hour in, they didn't pick up and sent me straight to hold, called back and was asked to wait, when i asked how long they ignored me and sent me straight to voicemail. finally i was able to aske how much longer it would take, they said 15 more minutes. after an hour i just gave up. worst experience ever, it wasn't even a busy time since the order was place on a Monday morning. the restaurant was 8 minutes away from my location
Atmosphere: 1
Food: 1
Service: 1
Kevin Svidlow
If I could give a 0 I would. So I wanna start off by saying I have ordered from this location a few times since moving back to Irving, but tonight, oh god was it the most horrible customer service I have ever received in my whole life. Letâs start at the beginning now. I placed my order around 9:47pm on the mobile app and it said it would only take 27 minutes. I was constantly checking the tracker til I noticed I made a mistake and the order wasnât on the way yet; I had an old number on my profile, so they didnât have my updated number.
I called the store @ 10:14pm, I spoke to the âmanagerâ is what she claimed, and she assured me the driver would knock on my door, so of course, I rest assured, and another 27 minutes go by. At this time itâs 10:41pm, so I decided to call the store again. At this point they tell me that the driver brought my order back and that someone that wasnât even apart of my household told him that they never ordered pizza, yet it was already paid for. Never once was my door knocked on which I confirmed with my neighbor, the lady on the phone was really rude with me when I was only swearing about the fact it had been a hour without receiving food and I was being told it was brought back. At this point I was beyond upset, I said I would call corporate and not to worry about it.
I then decided to drive up there being it was only 2 miles down the road and I confronted the situation head on. I walked in the store probably around 10:50pm and asked for a manager and the lady at the front said she was the manager; I do want to state this is the same lady I spoke too on the phone. She lied to me about talking to me on the phone and then proceeded to get the driver involved. I asked the driver to his face if he knocked on my door and he said yes!!!!! That was a complete lie, but it gets even worse. At this point I ask them what are we going to do about this to make it right, and I pretty much had to tell them, either remake my food FRESH, or give me a refund, they gave me a refund without asking me what I would like to do and then proceeded to tell me that I said I wanted a refund. I then argued with all three of them telling them what I said multiple times and they handed me a refund receipt and told me that was my food. I looked at them and told them it wasnât and at this point I told them I needed my food for the fact I had to come up there, and they basically told me they were refusing me service. At this point I questioned back to them saying yall are refusing me service? They replied yes, I told them I needed my food, again, and at this point they said so now youâre trespassing and refusing to leave, and I replied back stating what youâre going to call the cops on me, they said yes if I didnât leave and pretty much proceeded to call me BROKE BECAUSE I WAS CRYING OVER $40. Itâs not about âcryingâ, itâs about principle, and the fact I left that establishment without it being made right is what irks me. Please review the cameras on the incident that happened on July 6th, 2025 @ 10:50pm-11pm. This is the most unprofessional establishment of DOMINOS I have ever dealt with after tonight I really hope I can be directly reached out too by that ladies higher up because this situation needs to be resolved. This most inhumane thing you can call a person just trying to eat!!!!!! I will be calling in the morning because at this point I almost want to press civil action for the treatment I received. I am a paying customer; this isnât RIGHT!!!
Update: Will updated once fully resolved, so far I have been refunded and credited, but the employees actions were uncalled for, I will continue to order dominos but not this location until different employees work there.
Atmosphere: 1
Food: 1
Service: 1
Fylesha Martinez
The general manager is absolutely rude and very unprofessional. iâve called in for the second time with the same issue. I went in store for a carryout order and the next day was charged extra money. The first time it was only $4 dollars. This time it was $10 which is absolutely insane. I didnât add a tip or anything why should I have to if Iâm picking up my own order so I called in and spoke with her she said she was unsure and it had to have been the manager the night before being careless and just charging Everybody. I began to get upset and told her that is some fraudulent things that are going on at that store, Iâve been to multiple pizza places and never had an issue like this before. She said she was unsure. I could understand it happening one time but twice is a little insane. I wonder how many other people that theyâre taking money from and nobodyâs paying attention. Thatâs absolutely insane and terrible that theyâre stealing money from their customers and the general manager was there yesterday when she handed me my order. We were on the phone for almost 30 minutes before she was able to resolve my problem and refund me back my $10. Itâs not just the money. Itâs the fact that they take it upon themselves. And think itâs OK to steal from their customers. I know Iâm not the only one itâs happening to Just nobodyâs paying attention and theyâre getting away with it Thatâs what sad and when I asked for her name after she refunded the money, she hung up on me. I began to call back several times they answered and kept hanging up the phone, obviously trying to cover it up and doesnât want anybody to know whatâs going on if I was you guys I would definitely check my bank statements. It just doesnât make sense. I understand if I was placing an order for delivery, but I didnât. I went inside to pick up my own order, there should be no reason why youâre being charged extra money. Everyone be careful this general manager here very unprofessional so sad. I will never come to this Dominoâs again. attached to photos just to show how it was done
I have always oder from here in the pass 10 years and they have always deliver to my house and I just called about 10 mins ago and was told that they donât deliver in my area. This girl there had me calling the other one and told me they donât deliver my area. Iâve been calling now for the past 10 mins and no answer at allâŠ. If the manager can fix this and if they can train employees better
michaelanthonyg288
I order online and looks like was missing some items so gentleman state would re make to correct order. I am observing the pizza maker in the back he is cleaning one of command centers with water also has a trash can near the ingredients believe that's called Cross contamination. as I observe the employee making sure he washes his hands he doesn't wash hands goes straight to raw doe and going to start making the next order. I said Hey are you not going to wash your hands you were just clean the command center with a dirty towel. he froze and was embarrassed. well just to let you know will not be ordering anything from this location ... horrible work ethnic possible tanning issue ....
Jeannete Ponce
Hopefully, we dont get sick, but it was sad to find this in one of the sandwiches. Dont order from here!
Atmosphere: 1
Food: 1
Service: 1
clar0se
DO NOT EVEN TROUBLE YOURSELF TO GO THERE - I ORDERED AT THAT LOCATION AND COOK AND CUSTOMERS SERVICE WERE DEALING DRUGS AT THE SAME TIME THEY TOOK CARE OF CUSTOMERS - they asked for payment in cash for pizza not appropriate -I WILL REPORT TO CORPORATE AND MANAGER WHO IS A FEMALE HAS A PUBLIC RECORD - this place needs to be investigated
Myriam Ramos
Worse service ever! I ordered delivery and they delivered the wrong wings, I called asking for the issue to be resolved and they told me they could only provide me with a coupon because they only had a driver and couldn't deliver the wings again and they said no. So I told them I could go pick them up but I needed to get a discount because I had to drive to the store, they said they couldn't do it because "it does not work that way" those were literatelly her words. I hardly like pizza, but I enjoyed the pizzas made from thus store, so I guess its my lost, because after the service provided, I will not order from here ever again
It's take out only đ„ș
Atmosphere: 5
Food: 5
Service: 4
I called in to make a delivery call like usual but it rang for a long time and so when somebody finally answered they said: dominos how can i help you in a very rude tone and then rang up, worst customer service i had from this location.
Service: 1
Ordered 3 pizzas, one pizza was completely wrong!!! Never have an issue at this location.
I have ordered from this location multiple times and have always chose delivery. After the tracker had notified me saying the food was complete I got a call from an employee telling me that they had to cancel my order because I was too far. It was very unprofessional that the manger didn't want to speak to me on the phone directly. Very disappointed. I am only 9 mins away from this location. When I use the domino's app this is the location that it sends me to. I don't understand why this happened. Never again!
Atmosphere: 1
Service: 1
Canceled my order because im now out of the delivery range after the pizza was made and supposed to be on the way
Service: 1
I love love love their chocolate lava.Eruption cake that they have at domino's!
Atmosphere: 4
Food: 4
Service: 4
The atmosphere makes you want to linger longer.
ordered online and after 2 hour i had to call to cancel the order. I tried to call an hour in, they didn't pick up and sent me straight to hold, called back and was asked to wait, when i asked how long they ignored me and sent me straight to voicemail. finally i was able to aske how much longer it would take, they said 15 more minutes. after an hour i just gave up. worst experience ever, it wasn't even a busy time since the order was place on a Monday morning. the restaurant was 8 minutes away from my location
Atmosphere: 1
Food: 1
Service: 1
If I could give a 0 I would. So I wanna start off by saying I have ordered from this location a few times since moving back to Irving, but tonight, oh god was it the most horrible customer service I have ever received in my whole life. Letâs start at the beginning now. I placed my order around 9:47pm on the mobile app and it said it would only take 27 minutes. I was constantly checking the tracker til I noticed I made a mistake and the order wasnât on the way yet; I had an old number on my profile, so they didnât have my updated number.
I called the store @ 10:14pm, I spoke to the âmanagerâ is what she claimed, and she assured me the driver would knock on my door, so of course, I rest assured, and another 27 minutes go by. At this time itâs 10:41pm, so I decided to call the store again. At this point they tell me that the driver brought my order back and that someone that wasnât even apart of my household told him that they never ordered pizza, yet it was already paid for. Never once was my door knocked on which I confirmed with my neighbor, the lady on the phone was really rude with me when I was only swearing about the fact it had been a hour without receiving food and I was being told it was brought back. At this point I was beyond upset, I said I would call corporate and not to worry about it.
I then decided to drive up there being it was only 2 miles down the road and I confronted the situation head on. I walked in the store probably around 10:50pm and asked for a manager and the lady at the front said she was the manager; I do want to state this is the same lady I spoke too on the phone. She lied to me about talking to me on the phone and then proceeded to get the driver involved. I asked the driver to his face if he knocked on my door and he said yes!!!!! That was a complete lie, but it gets even worse. At this point I ask them what are we going to do about this to make it right, and I pretty much had to tell them, either remake my food FRESH, or give me a refund, they gave me a refund without asking me what I would like to do and then proceeded to tell me that I said I wanted a refund. I then argued with all three of them telling them what I said multiple times and they handed me a refund receipt and told me that was my food. I looked at them and told them it wasnât and at this point I told them I needed my food for the fact I had to come up there, and they basically told me they were refusing me service. At this point I questioned back to them saying yall are refusing me service? They replied yes, I told them I needed my food, again, and at this point they said so now youâre trespassing and refusing to leave, and I replied back stating what youâre going to call the cops on me, they said yes if I didnât leave and pretty much proceeded to call me BROKE BECAUSE I WAS CRYING OVER $40. Itâs not about âcryingâ, itâs about principle, and the fact I left that establishment without it being made right is what irks me. Please review the cameras on the incident that happened on July 6th, 2025 @ 10:50pm-11pm. This is the most unprofessional establishment of DOMINOS I have ever dealt with after tonight I really hope I can be directly reached out too by that ladies higher up because this situation needs to be resolved. This most inhumane thing you can call a person just trying to eat!!!!!! I will be calling in the morning because at this point I almost want to press civil action for the treatment I received. I am a paying customer; this isnât RIGHT!!!
Update: Will updated once fully resolved, so far I have been refunded and credited, but the employees actions were uncalled for, I will continue to order dominos but not this location until different employees work there.
Atmosphere: 1
Food: 1
Service: 1
The general manager is absolutely rude and very unprofessional. iâve called in for the second time with the same issue. I went in store for a carryout order and the next day was charged extra money. The first time it was only $4 dollars. This time it was $10 which is absolutely insane. I didnât add a tip or anything why should I have to if Iâm picking up my own order so I called in and spoke with her she said she was unsure and it had to have been the manager the night before being careless and just charging Everybody. I began to get upset and told her that is some fraudulent things that are going on at that store, Iâve been to multiple pizza places and never had an issue like this before. She said she was unsure. I could understand it happening one time but twice is a little insane. I wonder how many other people that theyâre taking money from and nobodyâs paying attention. Thatâs absolutely insane and terrible that theyâre stealing money from their customers and the general manager was there yesterday when she handed me my order. We were on the phone for almost 30 minutes before she was able to resolve my problem and refund me back my $10. Itâs not just the money. Itâs the fact that they take it upon themselves. And think itâs OK to steal from their customers. I know Iâm not the only one itâs happening to Just nobodyâs paying attention and theyâre getting away with it Thatâs what sad and when I asked for her name after she refunded the money, she hung up on me. I began to call back several times they answered and kept hanging up the phone, obviously trying to cover it up and doesnât want anybody to know whatâs going on if I was you guys I would definitely check my bank statements. It just doesnât make sense. I understand if I was placing an order for delivery, but I didnât. I went inside to pick up my own order, there should be no reason why youâre being charged extra money. Everyone be careful this general manager here very unprofessional so sad. I will never come to this Dominoâs again. attached to photos just to show how it was done
Service: 1
Restaurantji Recommends
I have always oder from here in the pass 10 years and they have always deliver to my house and I just called about 10 mins ago and was told that they donât deliver in my area. This girl there had me calling the other one and told me they donât deliver my area. Iâve been calling now for the past 10 mins and no answer at allâŠ. If the manager can fix this and if they can train employees better
I order online and looks like was missing some items so gentleman state would re make to correct order. I am observing the pizza maker in the back he is cleaning one of command centers with water also has a trash can near the ingredients believe that's called Cross contamination. as I observe the employee making sure he washes his hands he doesn't wash hands goes straight to raw doe and going to start making the next order. I said Hey are you not going to wash your hands you were just clean the command center with a dirty towel. he froze and was embarrassed. well just to let you know will not be ordering anything from this location ... horrible work ethnic possible tanning issue ....
Hopefully, we dont get sick, but it was sad to find this in one of the sandwiches. Dont order from here!
Atmosphere: 1
Food: 1
Service: 1
DO NOT EVEN TROUBLE YOURSELF TO GO THERE - I ORDERED AT THAT LOCATION AND COOK AND CUSTOMERS SERVICE WERE DEALING DRUGS AT THE SAME TIME THEY TOOK CARE OF CUSTOMERS - they asked for payment in cash for pizza not appropriate -I WILL REPORT TO CORPORATE AND MANAGER WHO IS A FEMALE HAS A PUBLIC RECORD - this place needs to be investigated
Worse service ever! I ordered delivery and they delivered the wrong wings, I called asking for the issue to be resolved and they told me they could only provide me with a coupon because they only had a driver and couldn't deliver the wings again and they said no. So I told them I could go pick them up but I needed to get a discount because I had to drive to the store, they said they couldn't do it because "it does not work that way" those were literatelly her words. I hardly like pizza, but I enjoyed the pizzas made from thus store, so I guess its my lost, because after the service provided, I will not order from here ever again
Food: 2
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