I tried Domino's for the first time in about 5 years and I have to say this is the worst pizza I've ever had. The dough is like its made of cardboard. Just disgusting.
Atmosphere: 1
Food: 1
Service: 1
Miranda Goody
I came in for food they never put in the oven.. manager wasn’t even apologetic. Papa John’s it is 🤷🏻♀️
Atmosphere: 2
Food: 3
Service: 1
Raela Fay
Very rude over the phone
Atmosphere: 1
Food: 4
Service: 1
Koko Keroles
This store is good
Atmosphere: 1
Food: 1
Service: 1
Tarun Sharma
The quality here is very inconsistent — sometimes good, but often very bad. At times, the dough feels fresh, other times old. When I reported a bad pizza, they told me to come back and prove it before considering a replacement — not worth a double trip for a $10 pizza.
I’ve been a regular customer, but the way they handle complaints is disappointing. Today (11/29/2025), I spoke with Sammy at Store #6930, and her attitude over the phone was unhelpful and dismissive. Domino’s should value regular customers instead of making them feel unheard.
Atmosphere: 1
Food: 1
Service: 1
kimberly kenneth-Nwosa
They were so nice to me and the pizza tasted fantastic!
Atmosphere: 5
Food: 5
Service: 5
prince prasanth
Toppings are raw. Not cooked
Food: 1
Rohan Reddy
Ordered two pizzas, wings, and garlic bread everything was fresh, hot, and tasty. The wings were especially good! Ean, who served me, was friendly and quick with the service. Great experience overall!
Atmosphere: 5
Food: 5
Service: 5
AKHILESH AKHI
I placed a car-side pickup order, and the app showed it was ready — but no one brought it out even after waiting more than 10 minutes. I finally had to go inside and pick it up myself. Really poor service and defeats the purpose of ordering car-side pickup. Hope the store improves their customer service.
Atmosphere: 4
Food: 2
Service: 1
Yeison Valenzuela
The staff in charge of attending to badly, very badly and the worst: our on-screen order was ready and they said no, I had to wait.
Ordered at 12:20 to our business and took over an hour. The eta changed 3 different times. Driver provided no explanation, no apology, refused to answer questions. I gave a $10 tip, which I wish I good take back. I called the store 3x no on answer. Awful experience and very unlike most dominos.
Service: 1
kumar Dol
Got the wrong item two times, Very bad service
Food: 1
Service: 1
Anoop
The wait time on super bowl day was so long, had to wait for 1 and half hour for my pizza.
Edit 09/05: Great improvement in service and taste, great work guys
Atmosphere: 3
Food: 4
Service: 3
Michael S
Ordered pizza, app and store indicated ready at 12:25. It’s 12:40 and they haven’t started yet. Definitely avoid this one.
Atmosphere: 1
Food: 3
Service: 1
Rabih Merched
I ordered 8 large pizzas from your location at 6451 Riverside, Irving, TX. Two of the pizzas did not have cheese on them. I called the store to report the issue, and I was told I needed to bring the pizzas back so they could “see.” I had to leave the house again, return to the store, and wait while they made new ones. During this entire process, no one even apologized.
By the time I got back home, the rest of my pizzas were cold. I order from you often, but I have never experienced such poor customer service before. Not even a simple “we’re sorry.” Being told to bring the pizza back instead of handling it properly was very disappointing.
I tried Domino's for the first time in about 5 years and I have to say this is the worst pizza I've ever had. The dough is like its made of cardboard. Just disgusting.
Atmosphere: 1
Food: 1
Service: 1
I came in for food they never put in the oven.. manager wasn’t even apologetic.
Papa John’s it is 🤷🏻♀️
Atmosphere: 2
Food: 3
Service: 1
Very rude over the phone
Atmosphere: 1
Food: 4
Service: 1
This store is good
Atmosphere: 1
Food: 1
Service: 1
The quality here is very inconsistent — sometimes good, but often very bad. At times, the dough feels fresh, other times old. When I reported a bad pizza, they told me to come back and prove it before considering a replacement — not worth a double trip for a $10 pizza.
I’ve been a regular customer, but the way they handle complaints is disappointing. Today (11/29/2025), I spoke with Sammy at Store #6930, and her attitude over the phone was unhelpful and dismissive. Domino’s should value regular customers instead of making them feel unheard.
Atmosphere: 1
Food: 1
Service: 1
They were so nice to me and the pizza tasted fantastic!
Atmosphere: 5
Food: 5
Service: 5
Toppings are raw. Not cooked
Food: 1
Ordered two pizzas, wings, and garlic bread everything was fresh, hot, and tasty. The wings were especially good! Ean, who served me, was friendly and quick with the service. Great experience overall!
Atmosphere: 5
Food: 5
Service: 5
I placed a car-side pickup order, and the app showed it was ready — but no one brought it out even after waiting more than 10 minutes. I finally had to go inside and pick it up myself. Really poor service and defeats the purpose of ordering car-side pickup. Hope the store improves their customer service.
Atmosphere: 4
Food: 2
Service: 1
The staff in charge of attending to badly, very badly and the worst: our on-screen order was ready and they said no, I had to wait.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Ordered at 12:20 to our business and took over an hour. The eta changed 3 different times. Driver provided no explanation, no apology, refused to answer questions. I gave a $10 tip, which I wish I good take back. I called the store 3x no on answer. Awful experience and very unlike most dominos.
Service: 1
Got the wrong item two times, Very bad service
Food: 1
Service: 1
The wait time on super bowl day was so long, had to wait for 1 and half hour for my pizza.
Edit 09/05: Great improvement in service and taste, great work guys
Atmosphere: 3
Food: 4
Service: 3
Ordered pizza, app and store indicated ready at 12:25. It’s 12:40 and they haven’t started yet.
Definitely avoid this one.
Atmosphere: 1
Food: 3
Service: 1
I ordered 8 large pizzas from your location at 6451 Riverside, Irving, TX. Two of the pizzas did not have cheese on them. I called the store to report the issue, and I was told I needed to bring the pizzas back so they could “see.” I had to leave the house again, return to the store, and wait while they made new ones. During this entire process, no one even apologized.
By the time I got back home, the rest of my pizzas were cold. I order from you often, but I have never experienced such poor customer service before. Not even a simple “we’re sorry.” Being told to bring the pizza back instead of handling it properly was very disappointing.
Atmosphere: 1
Food: 2
Service: 1
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