*SAVE URSELF FROM THE HORRIBLE CUSTOMER SERVICE HERE AND JUST PAY THE EXTRA $1 AT STARBUCKS ACROSS THE ROAD* The reviews for this location have gone down bad!! And for good reason. This location has hired employees that don’t wanna be there and have horrible customer service. The girl at the drive through this morning gave horrible attitude when I gave back my coffees bc they were missing the cold foam I PAID FOR. She literally SLAMMED the drive thru window shut after grabbing my coffees.
Atmosphere: 1
Food: 1
Service: 1
Jeremias Quintanilla
The service was awful. The lady was rude and seemed in a rush to go home. She started closing at 7:23 even though the store closes at 9. She treated customers with a bad attitude, like she did not want to be there. One of our drinks was missing for 10 minutes, and the drinks we did get were made wrong. Even the regular coffee tasted old. On top of that, loud music with profanity was playing.
Atmosphere: 1
Food: 1
Service: 1
Yasser Quintanilla
my coffee looked really old, like it had been out all day, my children’s drinks weren’t made properly and, the music was really loud and highly inappropriate to my children. Not only that but, the lady that served us was lazy and very disrespectful to anyone she doesn’t want to serve.
Atmosphere: 1
Ryan Wagner
Holy crap I don’t ever leave reviews really but this place is a mess. Not sure if it’s understaffed or what the issue is. Placed my order online 30 min before I got there. Took them another 30 minutes to get it ready once I got there which made me late to my meeting I was bringing coffee and donuts in for. They didn’t even start my order till I asked about the status of it once I got to the store. Additionally the iced coffee I ordered tasted like water. This location needs to get their act together. Luckily I was travelling and won’t need to go back to this location
Atmosphere: 1
Food: 1
Service: 1
Nita P
Terrible the coffee was terrible no flavor at all. The ladies are lazy at the counter! Lost & confused. Worse service everrrr I didn’t even bother to get my money back I just left
Atmosphere: 1
Food: 1
Service: 1
Heather Nyberg
I wanted to try a new drink. Averie was at the drive thru I asked her what she would recommend. She made a blueberry refresher that was to die for!!!! This was a very refreshing drink what a wonderful recommendation. I thank you Averie for such a delightful drink!!!
Atmosphere: 5
Food: 5
Service: 5
Dominique Gentry
I ordered through uber eats maybe 20 minutes ago. My hashbown chipotle bites that I’m trying for the first time look like someone ate out of the container before me and then just dumped my hashbrowns in there with just bacon…not a drop of sauce in sight but on the walla or the container?! Everything I ordered was a waste of money but I’m most upset about the hashbrowns.
Atmosphere: 1
Food: 1
Service: 1
Mohd Abdul Nayeem
Terrible experience at this location . Order was wrong, staff was rude, and the service was extremely slow. They took 20 mins to give me my order . Staff has to be changed . Won’t be coming back
Atmosphere: 1
Food: 1
Service: 1
Maribel Johnson
Ordered and paid for a dozen donuts. I was asked which donuts I wanted and ended up with only 4/12 of the ones I selected. At no point was I advised that they were out of the ones I wanted. I was just handed my box and drove away. Very disappointed to see I had 8 pumpkin flavor donuts that I didn’t ask for and only 4 of the ones I did order.
Atmosphere: 1
Food: 1
Service: 1
Ed William
It was three cars in the drive through it took 20 minutes for a coffee and they slowly handed me the wrong order it the absolute worst dunkin in the dfw
Bad service, I had to wait for an order in the lobby for a while.
Service: 1
Liyah William
The workers there are SO UNPROFESSIONAL!!!!! In the drive thru i ordered to drinks, the BIGBACK in the drive thru had the worst attitude. After pulling around and going in i got in to a verbal altercation WITH THE WHOLE STAFF.. these women are rude and NASTY!!!!! I wouldn't dare spend my money there. Mind you this took place in front of a LONG LINE INSIDE… so disappointing..PEOPLE DO NOT CHOOSE TO WORK IN CUSTOMER SERVICE IF U HAVE NO IDEA ON HOW TO SERVICE A CUSTOMER!!!
Atmosphere: 1
Food: 1
Service: 1
Vanessa Perez
I ordered several croissant breakfast sandwiches and they were literally all smashed into 1 small paper bag, in addition to them being slightly burned black. The food itself tasted good, but could you not smash my food into 1 bag next time? You could use more than 1 bag you know. The refreshers were good, if you haven't tried them yet you should.
Atmosphere: 4
Food: 3
Service: 4
Kevin DeJarnett
Never had to wait for my food anywhere else like this took 25mins to get a breakfast sandwich.
Atmosphere: 5
Food: 5
Service: 1
Renee James
Went thru the drive thru. The hashbrowns are not burnt they are dark and greasy because they were fried in old grease. The avocado toast was okay but it was only $5 so you cant expect it to be great.
*SAVE URSELF FROM THE HORRIBLE CUSTOMER SERVICE HERE AND JUST PAY THE EXTRA $1 AT STARBUCKS ACROSS THE ROAD*
The reviews for this location have gone down bad!! And for good reason. This location has hired employees that don’t wanna be there and have horrible customer service.
The girl at the drive through this morning gave horrible attitude when I gave back my coffees bc they were missing the cold foam I PAID FOR. She literally SLAMMED the drive thru window shut after grabbing my coffees.
Atmosphere: 1
Food: 1
Service: 1
The service was awful. The lady was rude and seemed in a rush to go home. She started closing at 7:23 even though the store closes at 9. She treated customers with a bad attitude, like she did not want to be there. One of our drinks was missing for 10 minutes, and the drinks we did get were made wrong. Even the regular coffee tasted old. On top of that, loud music with profanity was playing.
Atmosphere: 1
Food: 1
Service: 1
my coffee looked really old, like it had been out all day, my children’s drinks weren’t made properly and, the music was really loud and highly inappropriate to my children. Not only that but, the lady that served us was lazy and very disrespectful to anyone she doesn’t want to serve.
Atmosphere: 1
Holy crap I don’t ever leave reviews really but this place is a mess. Not sure if it’s understaffed or what the issue is. Placed my order online 30 min before I got there. Took them another 30 minutes to get it ready once I got there which made me late to my meeting I was bringing coffee and donuts in for. They didn’t even start my order till I asked about the status of it once I got to the store. Additionally the iced coffee I ordered tasted like water. This location needs to get their act together. Luckily I was travelling and won’t need to go back to this location
Atmosphere: 1
Food: 1
Service: 1
Terrible the coffee was terrible no flavor at all. The ladies are lazy at the counter! Lost & confused. Worse service everrrr I didn’t even bother to get my money back I just left
Atmosphere: 1
Food: 1
Service: 1
I wanted to try a new drink. Averie was at the drive thru I asked her what she would recommend. She made a blueberry refresher that was to die for!!!! This was a very refreshing drink what a wonderful recommendation. I thank you Averie for such a delightful drink!!!
Atmosphere: 5
Food: 5
Service: 5
I ordered through uber eats maybe 20 minutes ago. My hashbown chipotle bites that I’m trying for the first time look like someone ate out of the container before me and then just dumped my hashbrowns in there with just bacon…not a drop of sauce in sight but on the walla or the container?! Everything I ordered was a waste of money but I’m most upset about the hashbrowns.
Atmosphere: 1
Food: 1
Service: 1
Terrible experience at this location . Order was wrong, staff was rude, and the service was extremely slow. They took 20 mins to give me my order . Staff has to be changed . Won’t be coming back
Atmosphere: 1
Food: 1
Service: 1
Ordered and paid for a dozen donuts. I was asked which donuts I wanted and ended up with only 4/12 of the ones I selected. At no point was I advised that they were out of the ones I wanted. I was just handed my box and drove away. Very disappointed to see I had 8 pumpkin flavor donuts that I didn’t ask for and only 4 of the ones I did order.
Atmosphere: 1
Food: 1
Service: 1
It was three cars in the drive through it took 20 minutes for a coffee and they slowly handed me the wrong order it the absolute worst dunkin in the dfw
Restaurantji Recommends
Bad service, I had to wait for an order in the lobby for a while.
Service: 1
The workers there are SO UNPROFESSIONAL!!!!! In the drive thru i ordered to drinks, the BIGBACK in the drive thru had the worst attitude. After pulling around and going in i got in to a verbal altercation WITH THE WHOLE STAFF.. these women are rude and NASTY!!!!! I wouldn't dare spend my money there. Mind you this took place in front of a LONG LINE INSIDE… so disappointing..PEOPLE DO NOT CHOOSE TO WORK IN CUSTOMER SERVICE IF U HAVE NO IDEA ON HOW TO SERVICE A CUSTOMER!!!
Atmosphere: 1
Food: 1
Service: 1
I ordered several croissant breakfast sandwiches and they were literally all smashed into 1 small paper bag, in addition to them being slightly burned black. The food itself tasted good, but could you not smash my food into 1 bag next time? You could use more than 1 bag you know. The refreshers were good, if you haven't tried them yet you should.
Atmosphere: 4
Food: 3
Service: 4
Never had to wait for my food anywhere else like this took 25mins to get a breakfast sandwich.
Atmosphere: 5
Food: 5
Service: 1
Went thru the drive thru. The hashbrowns are not burnt they are dark and greasy because they were fried in old grease. The avocado toast was okay but it was only $5 so you cant expect it to be great.
Food: 1
Service: 5
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