The service is slow and the team seems to be super unorganized and has a poor level of communication. It took way too long for me to get my breakfast wrap and latte.
Atmosphere: 2
Food: 3
Service: 2
Sandesh Thapa
I had a really disappointing experience at Dunkin’ Donuts. The service was slow, and the staff seemed uninterested and unorganized, even though the store wasn’t very busy. My order was incorrect, and when I pointed it out, the response felt rushed and careless rather than apologetic.
Atmosphere: 1
Food: 1
Service: 1
Alyssa Perry
This Dunkin’ location is useless if they’re not gonna have a more staff. I try to give this place the benefit of the doubt but it’s becoming inexcusable at this point. There’s always three people working and a bunch of people standing around unorganized in the store. They don’t ask if you’ve been helped. Cars lining up but no one’s answering at the window. Today they gave me iced coffee with no ice and all they had to say was “sorry”. Didn’t offer a refund or anything else for that matter. Then the manager had nothing to say. This place is despicable. The way I had to drive to McDonald’s for ice afterward is absurd. I don’t recommend ANYONE visit this location.
Atmosphere: 1
Food: 1
Service: 1
Shahzad Meghani
Long wait, wrong order delivered in drive thru. Employees are friendly but the store looked under staffed
Atmosphere: 5
Food: 1
Service: 1
Vino T
This location is fairly new with a nice interior. I would recommend skipping out on any of the hot food items as they’re all questionable quality wise. The drinks are all average with none to genuinely crave for. Overall the biggest frustration is how often this location gets the order incorrect. I work nearby and drop by when in a rush and it’s 50/50 whether my order will be correct or not. Often am I finishing my drink solely because I paid good money for it pushing through the average taste of my correct order or possibly wrong given drink.
Atmosphere: 3
Food: 1
Service: 2
Krisha Jeffries
It has now come to a point where I don't even visit this Dunkin location anywhere. They'll literally serve you ice cold food & mention that you need to ask for it to be warmed up. Going forward when placing the mobile order I would indicate that I would like the warm bacon warmed up, please at the intercom. I get to the window and again they hand me ice cold bacon. When I mentioned it to the person at the window, they are oh sorry you did say that. They would ask me to pull around and then one person came out and said you act like you were gonna shoot us up over your food. I said no it is not that serious. However, I just wanted warmed up bacon. He said that the bacon comes like that. Which is very silly to me, considering all the food arrives cold, but you have to cook or warm it up, right??? To be painted as the angry black woman with even with my frustrations... having to wait in line 20 Minutes again, I was still very respectful. When I go to other locations, and I ask for them to warm up the bacon please, they look at me very very, very confused. They tell me, your food is always going to be warm & You never have to ask for that. I would explain what happens at this exact location. All they can do is shake their heads in disgust.
Atmosphere: 1
Food: 1
Service: 1
Kristi Baldwin
Donuts with a side of hair 🤢 What in the world?!?! I will never ever ever return to this location!
Atmosphere: 1
Food: 1
Service: 1
Chandar Wade
I placed my order on Uber Eats I received 2 orders of cold tator tots and some type of balls . It wasn’t my order. So I reordered a second time and still didn’t get everything I ordered . Tryed calling got voicemail. My first time trying this location. I give it a thumbs down will never get my coins again.
Food: 1
Service: 1
Chino Colon
What's going on with NO change back. Billion dollar company an doesn't give me back all of my change..No thanks!
I went to Dunkin today around 11:30 there was 3 young ladies there.Their service was amazing this is definitely the best Dunkin I been to. By the time I was done paying my food and drinks was ready.
Atmosphere: 5
Food: 5
Service: 5
Shane Shadowcat
Just went here to get the cookie butter cloud latte and the girl on the window was soo rude that she was literally making faces while i placed order. And to top that they gave iced coffee with cream instead of latte which tasted like sewage water!!!
Atmosphere: 1
Food: 1
Service: 1
Angelina Martinez
Don’t come here if you’re in a time crunch. Lines are always super long. One time I sat in drive thru 27min. But Today was my last straw, they put a handwritten sign “drive thru closed” okay no big deal, probably short staff- again. Stood there at least 10min without being acknowledged. Then for her to tell me no whole milk, wasted my entire time!
Service: 1
Diana Romano
This has go to be the worst location ever might as well just close it! every single time i’ve gone there’s always an issue the employee’s always have an attitude and have no need to serve the customer I once placed a mobile order 6 MONTHS AGO and when i showed up their blenders weren’t working?? and they were out of all of the food items that i ordered I have never been disrespectful to any of the employees there regardless of how careless and rude they are i asked to get a refund on my order to which they told me i have to contact customer service , customer service has never reached back out and the numbers don’t work. I also just went to the location and order a single donut. that is it I sat in the window for 5 minutes wasn’t even acknowledged nobody ever came to the window this location is honestly a joke. there’s no way i spent 23$ and i haven’t gotten a response from ANYONE
Atmosphere: 1
Food: 1
Service: 1
Sir Slick
If this Dunkin’ Donuts location in Irving on North beltline does not change the current staff I foresee the future being very bad. I don’t think this location will make it with the current staff. They have very unprofessional poor service poor quality I can go on and on.
Fast and easy drive thru
Atmosphere: 5
Food: 5
Service: 5
The service is slow and the team seems to be super unorganized and has a poor level of communication. It took way too long for me to get my breakfast wrap and latte.
Atmosphere: 2
Food: 3
Service: 2
I had a really disappointing experience at Dunkin’ Donuts. The service was slow, and the staff seemed uninterested and unorganized, even though the store wasn’t very busy. My order was incorrect, and when I pointed it out, the response felt rushed and careless rather than apologetic.
Atmosphere: 1
Food: 1
Service: 1
This Dunkin’ location is useless if they’re not gonna have a more staff. I try to give this place the benefit of the doubt but it’s becoming inexcusable at this point. There’s always three people working and a bunch of people standing around unorganized in the store. They don’t ask if you’ve been helped. Cars lining up but no one’s answering at the window. Today they gave me iced coffee with no ice and all they had to say was “sorry”. Didn’t offer a refund or anything else for that matter. Then the manager had nothing to say. This place is despicable. The way I had to drive to McDonald’s for ice afterward is absurd. I don’t recommend ANYONE visit this location.
Atmosphere: 1
Food: 1
Service: 1
Long wait, wrong order delivered in drive thru. Employees are friendly but the store looked under staffed
Atmosphere: 5
Food: 1
Service: 1
This location is fairly new with a nice interior. I would recommend skipping out on any of the hot food items as they’re all questionable quality wise. The drinks are all average with none to genuinely crave for. Overall the biggest frustration is how often this location gets the order incorrect. I work nearby and drop by when in a rush and it’s 50/50 whether my order will be correct or not. Often am I finishing my drink solely because I paid good money for it pushing through the average taste of my correct order or possibly wrong given drink.
Atmosphere: 3
Food: 1
Service: 2
It has now come to a point where I don't even visit this Dunkin location anywhere. They'll literally serve you ice cold food & mention that you need to ask for it to be warmed up. Going forward when placing the mobile order I would indicate that I would like the warm bacon warmed up, please at the intercom. I get to the window and again they hand me ice cold bacon. When I mentioned it to the person at the window, they are oh sorry you did say that. They would ask me to pull around and then one person came out and said you act like you were gonna shoot us up over your food. I said no it is not that serious. However, I just wanted warmed up bacon. He said that the bacon comes like that. Which is very silly to me, considering all the food arrives cold, but you have to cook or warm it up, right??? To be painted as the angry black woman with even with my frustrations... having to wait in line 20 Minutes again, I was still very respectful. When I go to other locations, and I ask for them to warm up the bacon please, they look at me very very, very confused. They tell me, your food is always going to be warm & You never have to ask for that. I would explain what happens at this exact location. All they can do is shake their heads in disgust.
Atmosphere: 1
Food: 1
Service: 1
Donuts with a side of hair 🤢 What in the world?!?! I will never ever ever return to this location!
Atmosphere: 1
Food: 1
Service: 1
I placed my order on Uber Eats I received 2 orders of cold tator tots and some type of balls . It wasn’t my order. So I reordered a second time and still didn’t get everything I ordered . Tryed calling got voicemail. My first time trying this location. I give it a thumbs down will never get my coins again.
Food: 1
Service: 1
What's going on with NO change back. Billion dollar company an doesn't give me back all of my change..No thanks!
Service: 1
Restaurantji Recommends
I went to Dunkin today around 11:30 there was 3 young ladies there.Their service was amazing this is definitely the best Dunkin I been to. By the time I was done paying my food and drinks was ready.
Atmosphere: 5
Food: 5
Service: 5
Just went here to get the cookie butter cloud latte and the girl on the window was soo rude that she was literally making faces while i placed order. And to top that they gave iced coffee with cream instead of latte which tasted like sewage water!!!
Atmosphere: 1
Food: 1
Service: 1
Don’t come here if you’re in a time crunch. Lines are always super long. One time I sat in drive thru 27min. But Today was my last straw, they put a handwritten sign “drive thru closed” okay no big deal, probably short staff- again. Stood there at least 10min without being acknowledged. Then for her to tell me no whole milk, wasted my entire time!
Service: 1
This has go to be the worst location ever might as well just close it! every single time i’ve gone there’s always an issue the employee’s always have an attitude and have no need to serve the customer I once placed a mobile order 6 MONTHS AGO and when i showed up their blenders weren’t working?? and they were out of all of the food items that i ordered I have never been disrespectful to any of the employees there regardless of how careless and rude they are i asked to get a refund on my order to which they told me i have to contact customer service , customer service has never reached back out and the numbers don’t work. I also just went to the location and order a single donut. that is it I sat in the window for 5 minutes wasn’t even acknowledged nobody ever came to the window this location is honestly a joke. there’s no way i spent 23$ and i haven’t gotten a response from ANYONE
Atmosphere: 1
Food: 1
Service: 1
If this Dunkin’ Donuts location in Irving on North beltline does not change the current staff I foresee the future being very bad. I don’t think this location will make it with the current staff. They have very unprofessional poor service poor quality I can go on and on.
Atmosphere: 1
Food: 3
Service: 1
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