Einstein Bros. Bagels

This place is rough... Their drink machine was out of service along with all their computers. They can't process any orders you have to order online to be able to get a drink or any food. So there is a bunch of people on the Einstein app trying to figure out how to navigate the menu. Half the things on the in-store menu isn't online as the online is intended for catering. It's just all over the place.

Atmosphere: 1

Food: 2

Service: 2

So. I drove a l9ng way for bagels, see, last time I came in, I filled out a survey and received validation code for two free bagels. I was excited (I can only eat two bagels). Wwll, when I got there, was told had to order online. I detest ordering online. Well, I made the effort to order online since I drove all this way. When I went to put in my validatiin code for the two free bagels, plus buying a schmear. I would not let me. The employees couldn't do anything. Now my validation code will expire and no bagels for me.
I am very not happy.

Atmosphere: 1

Service: 1

Staff are friendly and patient, food is good for chain bagels, love the convenience and the drip coffee.

Atmosphere: 4

Food: 5

Service: 5

The lady that was there was kind and friendly! The bagels really hit the spot!

Atmosphere: 5

Food: 5

Service: 5

I love this place. It seems like they do not have enough staff to cater the business.

I went this morning of Friday December 26th 2025 around 6:10am early morning to pick up my order that I have ordered through the app. There was an old lady working there who literally throws the food at me when handing me the food. Very very rude. Usually I give tip, but not today. Very disappointed by her customer service.
The food was good am just reporting the customer service.

Atmosphere: 1

Food: 5

Service: 1

I had a pick up for 7:40 and I had to wait for 20 mins more in the lobby to get the order . It made my schedule behind ,
I was served with indifferent behaviour.

I do not appreciate this

Service: 1

First time trying Einstein Bros Bagels. Initial thought upon entering is something smelled burnt so wasn’t off to a great start. The place definitely needs an upgrade on its furnishings as stuff seems to be falling apart and has significant wear. The restroom was also not very clean nor nice.

As for the food the bagel was pretty good. I also got a chocolate cold brew which was decent.

Not sure if I’d come again mainly because the environment doesn’t seem very nice as I expected.

Atmosphere: 3

Food: 4

Service: 4

These pictures says it all the picture on the left is what I got the picture on the right is what I was suppose to get unacceptable now I have to drive back up there to get this corrected

Atmosphere: 1

Food: 1

Service: 1

I must say this while watching the employees make a persons food. There were two ladies one was wiping her nose with her gloves on and the other was attempting to wipe her nose for her. The main girl whose nose was running went to the back and came back and got different gloves. The other girl whose nose was attempting to wipe her friends nose went right back to making food. I thought that was very nasty. This happened on 11.30.25 at 8:22am. I hope a manager sees this and get this corrected

Atmosphere: 4

Food: 3

Service: 5

Ordered online ahead and the app charged my card but the store never received my order. Cool. I decided to just reorder in-store, no problem. Once I told the employee my order (which was a big order for my team in preparation for a chaotic Black Friday) she huffed and puffed, then told me to continue waiting. I walked out and took my money elsewhere. Im so disappointed by the terrible customer service

Workers don’t want to work. Everyone is standing around and the lines are crazy long. No one has a sense of urgency. Stay away from this location.

Atmosphere: 1

Food: 2

Service: 1

The bagels are good and it will be good to have option keeping them warm .

Nice place but quite dirty. Floors have not been mopped in a few days, random items setting out not put away, makes one wonder if the kitchen is the same ..

Atmosphere: 1

Food: 4

Service: 4

There's a sign that says place order here well guess what you don't place order where it says place order here they point you in another direction after you have been standing there for a while....so maybe they need to move that sign to where you make your order..... all I needed was a ladder and a screwdriver to move that sign! I will take a photo at another time.

Atmosphere: 2

Food: 5

Service: 1