El Pollo Loco

4050 W Airport Fwy, Irving
(972) 887-3336

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Recent Reviews

The food was fresh and well-prepared, reflecting a strong commitment to quality. The restaurant was exceptionally clean and well-maintained, creating a pleasant and welcoming atmosphere. The staff were professional, respectful, and attentive throughout the visit, ensuring prompt service and a positive overall dining experience. Their courteous demeanor and attention to detail contributed greatly to an enjoyable and satisfying visit.
Update 1/15/26: I decided to visit this location again after being contacted by El Pollo Loco corporate, who addressed the issue head-on and provided a monetary credit, which I appreciated. More importantly, it’s clear they followed through by communicating with the location as today’s order which included churros, was great. The churros were prepared the way I remember when I first started buying them. The entire staff was welcoming and professional, and I felt valued as...
Service: 10/10
The people are so nice here

Cleanliness: 10/10
Very clean, no issues here

Staff: 10/10
They're very nice, and courteous. Hardworking and I'm not even mad that the gave me a wrong side dish.

Atmosphere: 7/10
Its not bad, just normal fast food setup

Busy: 6/10
Wasn't too busy, but they need 1 or 2 more staff to help because the ones...

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