I would like corporates response on this matter - I have emailed and called, and even called again this morning for an update. PLEASE HOLD THIS IHOP LOCATION AND CEDERNAS EDWARDS RESPONSIBLE.I placed a catering order through a third party for a corporate event. When the food arrived, I noticed we were missing a large quantity of meat, only one pan of meat arrived. However, I ordered 3x large party combos and 2x small combos. On the website it clearly states 80 pieces totaling 40 people/two pieces per person. The third party vendor spoke with Ihop regarding the missing portions and stated Ihop counted every piece out and it was correct. I went up to the location where the male manager (CERDENAS EDWARDS) pulled me to the back to his office, as in out of site of other guests. I did not realize at the time what was happening as I assumed were just headed to a kiosk where the servers were to further investigate. As soon as I stepped foot in his office, his entire demeanor changed for the worst. Cerdenas had already "done the math" and counted out each piece - he essentially brushed me off before I even had to chance to reason with him. When I tried to explain to him that each large combo comes with at least two pieces of meat based on their own website, I was met with a raised voice and clear frustration. When I further pressed on the matter regardless of his rage and questioned as to why the portions were all combined Cerdenas stated "it's for their convenience since they would run out of pans to utilize". I ended up having to purchase more meat to compromise for their lack of preparation. Ihop's Customer Service has this written down as and used it today as a "well obviously it was on your end if you purchased more", mind you, I was in a time crunch for a corporate event. Cerdenas had an all female staff of servers, their safety, and guest safety should be a top priority aside from quality of food and service. I urge corporate to reconsider who they put into a "management" positions as the ladies were more eager and willing to help. I'm adding the "large 3x and small 2x combo" meats that was allegedly 280+ pieces of meat. At the very least, we deserve a refund and sincere apology for the hostile customer service and largely misleading quantity.
Atmosphere: 1
Food: 1
Service: 1
Andrew
Service was poor. Didn't give us silverware, we sat with our food for 5 min waiting for utensils. Didn't get our order right.
Atmosphere: 3
Food: 2
Service: 1
Miluan Heflin
Service wouldn't have been so bad had they not had 4 servers for the whole restaurant. They had 5 table in the side room, and we all were talking about how we didn't get greated. Just had to sit and wait
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Big Steak Omelette
ryan hooker
Delicious ? pancakes ?
Atmosphere: 5
Food: 5
Service: 5
Francisco Alberto Malena Fernandez
I took them more than 25 minutes while I was waiting just to give me my to go order that I place one hour before I got there.
Atmosphere: 1
Food: 1
Service: 1
Saketh
The staff is careless and I gave them a second chance and yet they messed up my order. They are not only careless but rude too. They just stare at customers waiting at the front desk and keep cracking jokes in the kitchen and pretend busy to not to attend the waiting people. They made be wait for 10 minutes just to acknowledge that I ordered a take out while there are 4 waitresses just walking past me when its not busy at all in the afternoon at 2:30 pm. Can you imagine the brunch hours about how much show they would put up. One of them store manager is even terrible with her annoying stare at people waiting for pick ups. Worst place to dine or even worst for take out. Please go somewhere else.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Veggie Omelette
Lance Busch
I'm a regular here. I get the same thing and sit in the same spot everytime. This would be a 5 star review if they showed some consistency with thier open and close times. I feel they should stand by being open 24hrs. Also there's days when they don't have a cook, and the homeless people in the lobby is not a good look.
Atmosphere: 4
Food: 4
Service: 5
Jaquie Lopez
They need management in this location. You can hear the cooks and staff arguing. Not taking orders for a whole hour due to a new cook. Our server was polite but was ruined by all the drama and cussing.
Atmosphere: 1
Food: 4
Service: 3
CJ Millett
Management treated their employees horribly.
chanakya nihar chowdary
"I placed a pickup order and waited 20 minutes for pickup. I tried calling them over the phone, and after finally picking up, they gave me the wrong order. I waited another 10 minutes to get my correct order, but they also missed one item. Instead of two items, they gave me only one. I had to wait another 15 minutes for the second item. I tried calling them over the phone again, but there was no response. If they are short-staffed and incapable of doing business, or they should have closed the restaurant. It was a terrible experience."
My recent visit to IHOP was made exceptional by the outstanding service provided by Jasmine, our server. From her warm greeting to her attentive care throughout the meal, Jasmine ensured our experience was top-notch. Her friendly demeanor and helpful recommendations made us feel welcome and valued. With delicious food and Jasmine's exceptional service, IHOP exceeded our expectations. Highly recommend!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Funny Face Pancake Combo
Madison Sampson
Sat and serviced quickly! Our waitress, Jasmine, is lovely. Got our drinks out quick. We did get sausage instead of our bacon but we still enjoyed it! Food was hot and she even brought me extra whipped butter. She deserves a raise for how good she is.
Atmosphere: 5
Food: 4
Service: 5
Jeremy Iverson
Besides our exhausted waitress and a long wait for the food, it all tasted the same as if it were cooked in the same grease. Very
Atmosphere: 3
Food: 2
Service: 2
md baseet Alam
Slow service...
Atmosphere: 3
Food: 4
Service: 1
Esmenia O
Waited for about 45 minutes for our order. Everyone that came after us got their food before we did. It was not the waitress fault it was the cooks. We didn’t even get a apology from the manager. I feel they should have given us a discount. We didn’t want to make a scene so we just waited and set there. We were the last people there. We had 5 of us. This was on Feb 11, 2024 at about 1:30 pm. I still gave a 18 % tip.
I would like corporates response on this matter - I have emailed and called, and even called again this morning for an update. PLEASE HOLD THIS IHOP LOCATION AND CEDERNAS EDWARDS RESPONSIBLE.I placed a catering order through a third party for a corporate event. When the food arrived, I noticed we were missing a large quantity of meat, only one pan of meat arrived. However, I ordered 3x large party combos and 2x small combos. On the website it clearly states 80 pieces totaling 40 people/two pieces per person. The third party vendor spoke with Ihop regarding the missing portions and stated Ihop counted every piece out and it was correct. I went up to the location where the male manager (CERDENAS EDWARDS) pulled me to the back to his office, as in out of site of other guests. I did not realize at the time what was happening as I assumed were just headed to a kiosk where the servers were to further investigate. As soon as I stepped foot in his office, his entire demeanor changed for the worst. Cerdenas had already "done the math" and counted out each piece - he essentially brushed me off before I even had to chance to reason with him. When I tried to explain to him that each large combo comes with at least two pieces of meat based on their own website, I was met with a raised voice and clear frustration. When I further pressed on the matter regardless of his rage and questioned as to why the portions were all combined Cerdenas stated "it's for their convenience since they would run out of pans to utilize". I ended up having to purchase more meat to compromise for their lack of preparation. Ihop's Customer Service has this written down as and used it today as a "well obviously it was on your end if you purchased more", mind you, I was in a time crunch for a corporate event. Cerdenas had an all female staff of servers, their safety, and guest safety should be a top priority aside from quality of food and service. I urge corporate to reconsider who they put into a "management" positions as the ladies were more eager and willing to help. I'm adding the "large 3x and small 2x combo" meats that was allegedly 280+ pieces of meat. At the very least, we deserve a refund and sincere apology for the hostile customer service and largely misleading quantity.
Atmosphere: 1
Food: 1
Service: 1
Service was poor. Didn't give us silverware, we sat with our food for 5 min waiting for utensils. Didn't get our order right.
Atmosphere: 3
Food: 2
Service: 1
Service wouldn't have been so bad had they not had 4 servers for the whole restaurant. They had 5 table in the side room, and we all were talking about how we didn't get greated. Just had to sit and wait
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Big Steak Omelette
Delicious ? pancakes ?
Atmosphere: 5
Food: 5
Service: 5
I took them more than 25 minutes while I was waiting just to give me my to go order that I place one hour before I got there.
Atmosphere: 1
Food: 1
Service: 1
The staff is careless and I gave them a second chance and yet they messed up my order. They are not only careless but rude too. They just stare at customers waiting at the front desk and keep cracking jokes in the kitchen and pretend busy to not to attend the waiting people. They made be wait for 10 minutes just to acknowledge that I ordered a take out while there are 4 waitresses just walking past me when its not busy at all in the afternoon at 2:30 pm. Can you imagine the brunch hours about how much show they would put up. One of them store manager is even terrible with her annoying stare at people waiting for pick ups. Worst place to dine or even worst for take out. Please go somewhere else.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Veggie Omelette
I'm a regular here. I get the same thing and sit in the same spot everytime. This would be a 5 star review if they showed some consistency with thier open and close times. I feel they should stand by being open 24hrs. Also there's days when they don't have a cook, and the homeless people in the lobby is not a good look.
Atmosphere: 4
Food: 4
Service: 5
They need management in this location. You can hear the cooks and staff arguing. Not taking orders for a whole hour due to a new cook. Our server was polite but was ruined by all the drama and cussing.
Atmosphere: 1
Food: 4
Service: 3
Management treated their employees horribly.
"I placed a pickup order and waited 20 minutes for pickup. I tried calling them over the phone, and after finally picking up, they gave me the wrong order. I waited another 10 minutes to get my correct order, but they also missed one item. Instead of two items, they gave me only one. I had to wait another 15 minutes for the second item. I tried calling them over the phone again, but there was no response. If they are short-staffed and incapable of doing business, or they should have closed the restaurant. It was a terrible experience."
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My recent visit to IHOP was made exceptional by the outstanding service provided by Jasmine, our server. From her warm greeting to her attentive care throughout the meal, Jasmine ensured our experience was top-notch. Her friendly demeanor and helpful recommendations made us feel welcome and valued. With delicious food and Jasmine's exceptional service, IHOP exceeded our expectations. Highly recommend!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Funny Face Pancake Combo
Sat and serviced quickly! Our waitress, Jasmine, is lovely. Got our drinks out quick. We did get sausage instead of our bacon but we still enjoyed it! Food was hot and she even brought me extra whipped butter. She deserves a raise for how good she is.
Atmosphere: 5
Food: 4
Service: 5
Besides our exhausted waitress and a long wait for the food, it all tasted the same as if it were cooked in the same grease. Very
Atmosphere: 3
Food: 2
Service: 2
Slow service...
Atmosphere: 3
Food: 4
Service: 1
Waited for about 45 minutes for our order. Everyone that came after us got their food before we did. It was not the waitress fault it was the cooks. We didn’t even get a apology from the manager. I feel they should have given us a discount. We didn’t want to make a scene so we just waited and set there. We were the last people there. We had 5 of us. This was on Feb 11, 2024 at about 1:30 pm. I still gave a 18 % tip.