Now I see why you ratings are low. I just had the worst experience in customer service of my life. The African American heavy set woman and African American slender male working the sandwich prep line are by far the worst employees in customer service I have ever in my life encountered. The rudeness that these two offer customers is outrageous. The negatively feeds off of both of them I not only witnessed them being rude to customers but also their fellow workers. I work at a place of business which serves food and if my staff ever treated anyone this way they wouldn't have jobs at my business. I'm honestly baffled and see why people prefer other sandwich shops.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Beach Club, Turkey Tom
PhotoGuy OC
I don’t get all of the bad reviews here. I placed an online order for drive thru pickup and everything was absolutely perfect and ready for me when I arrived. Very friendly service also.
Atmosphere: 5
Food: 5
Service: 5
Nicole R
JUST LISTENED TO THIS EMPLOYEE THAT WONT GIVE UP HER NAME TELL MY CO WORKER SHE WAS GOING TO CALL THE POLICE BECAUSE MY COWORKER TOLD HER TO STOP DISRESPECTING HER!!! THIS EMPLOYEE WOULD NOT DISCLOSE HER NAME AND CLAIMED HER MANAGER WAS LISTENING BUT NEVER GAVE A MANAGERS NAME LET ALONE HERS! WE ONLY WANTED TO KNOW WHY OUR ORDER WAS BEING SENT VIA UBER AND THE LADY SAYS WHY WOULD YOU ORDER WITH US IF YOU HAVE A PROBLEM! DO NOT VISIT THIS LOCATION THERE ARE SEVERAL OTHER NICE JIMMY JOHNS IN THE AREA! THE LOW CUSTOMER SERVICE IS BECAUSE ITS A FRANCHISE STORE THATS WHY LITTLE MISS IS SO CONFIDENT SHE WONT LOSE HER JOB FOR HER BEHAVIOR BUT THE POWER OF RECORDINGS IM GOING TO POST ON SOCIAL MEDIA SO THEIR CEO CAN SEE HOW THEY ARE MAKING THE COMPANY LOOK! GO TO A DIFFERENT LOCATION AND PAY ATTENTION TO THE REVIEWS
Januar Rotti
The owner/management of this location seriously needs to retrain the staff. They were super rude and disrespectful. I love Jimmy John’s franchise and the staff in other stores usually are pretty nice. I ordered a promo item at the drive through microphone, the order taker confirmed about the promo price, and the cashier at the window (different than order taker) wanted to charge me regular price. When I mentioned that I ordered the promo, she stepped back a few steps and yelled some frustration out loud (because she had to redo the order), came back with a very bad attitude to retype the order, and blamed me for not mentioning promo. Very unprofessional. Even though I will still be a customer to Jimmy John’s, I will never come back to this location. Went to google to type this review, and found all recent reviews were all 1 star. No wonder. Which is a shame because it’s in such a nice and strategic location.
Kantian Rants
Quick weekday evening stop, service was on point. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Dwayne Green
Dis Place is NOT FIT FOR NOONE EAT AT..THEY HV PEOPLE TAKE UR ORDER an rite down wrong instruction an on top dat blame you 4 there screw up..DO NOT ORDER NOR EAT AT DIS PLACE..!!!!
Atmosphere: 1
Food: 1
Service: 1
Maggie Anaya
Quick weekday evening stop, service was on point. Thank you.
Our work crew has been in a hot warehouse since 6am, so we decided to place an order for a party box to feed them after a hard day of work (with another couple of hours to go). This place is clearly understaffed or something because the woman working called us with an attitude, asking if we meant to place our order. And as I walked in to wait (not in a rush, just told her I was just going to wait for it) she began virtually scolding me about checking before we place a late order because there was allegedly barely enough bread to make the sandwiches (essentially the same message she conveyed over the phone). Would she have told us they were out if we did call first? I am very unappreciative of the lecture I received. It was very evident she is here working by herself and was unhappy she had to build a party box by herself. Management, do better. Happier workers make repeat customers. Our warehouse has ordered from here to take care of our crew multiple times before, but will most likely not continue using this location.
Atmosphere: 1
Food: 3
Service: 1
Phillip Russell
I try to give management opportunities to do the right thing but after two back to back issues, there is no hope. We are 2.5 miles away and wait almost 2 hours for delivery. No calls. Nothing. Today they said “oh sorry we thought someone called. The wraps were still frozen we are making your order now”. This was an hour after receiving my order for my staff. Last order a month ago same thing but we were busy and just had to wait. Management is ruining the “freaky fast” brand. Don’t waste your time ordering delivery unless you Can wait.
Atmosphere: 1
Food: 1
Service: 1
Devang Nirmita
Delivery time for 2 miles away is 1-1.5 hours for a single sandwich. Today I had to just go pick it up myself because it had been 1.5 hours and no sign of any progress. Staff is probably great and I’m sure their service is too, but we’ve always relied on Jimmy John’s for their delivery service. It would make it better if there was some communication on the delay, but there’s also no visibility especially when they set delivery through Uber.
Michael Hicks
Tried to order at drive thru 5/16 8:40PM no answer called no answer they need more help
Now I see why you ratings are low. I just had the worst experience in customer service of my life. The African American heavy set woman and African American slender male working the sandwich prep line are by far the worst employees in customer service I have ever in my life encountered. The rudeness that these two offer customers is outrageous. The negatively feeds off of both of them I not only witnessed them being rude to customers but also their fellow workers. I work at a place of business which serves food and if my staff ever treated anyone this way they wouldn't have jobs at my business. I'm honestly baffled and see why people prefer other sandwich shops.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Beach Club, Turkey Tom
I don’t get all of the bad reviews here. I placed an online order for drive thru pickup and everything was absolutely perfect and ready for me when I arrived. Very friendly service also.
Atmosphere: 5
Food: 5
Service: 5
JUST LISTENED TO THIS EMPLOYEE THAT WONT GIVE UP HER NAME TELL MY CO WORKER SHE WAS GOING TO CALL THE POLICE BECAUSE MY COWORKER TOLD HER TO STOP DISRESPECTING HER!!! THIS EMPLOYEE WOULD NOT DISCLOSE HER NAME AND CLAIMED HER MANAGER WAS LISTENING BUT NEVER GAVE A MANAGERS NAME LET ALONE HERS! WE ONLY WANTED TO KNOW WHY OUR ORDER WAS BEING SENT VIA UBER AND THE LADY SAYS WHY WOULD YOU ORDER WITH US IF YOU HAVE A PROBLEM! DO NOT VISIT THIS LOCATION THERE ARE SEVERAL OTHER NICE JIMMY JOHNS IN THE AREA! THE LOW CUSTOMER SERVICE IS BECAUSE ITS A FRANCHISE STORE THATS WHY LITTLE MISS IS SO CONFIDENT SHE WONT LOSE HER JOB FOR HER BEHAVIOR BUT THE POWER OF RECORDINGS IM GOING TO POST ON SOCIAL MEDIA SO THEIR CEO CAN SEE HOW THEY ARE MAKING THE COMPANY LOOK! GO TO A DIFFERENT LOCATION AND PAY ATTENTION TO THE REVIEWS
The owner/management of this location seriously needs to retrain the staff. They were super rude and disrespectful. I love Jimmy John’s franchise and the staff in other stores usually are pretty nice. I ordered a promo item at the drive through microphone, the order taker confirmed about the promo price, and the cashier at the window (different than order taker) wanted to charge me regular price. When I mentioned that I ordered the promo, she stepped back a few steps and yelled some frustration out loud (because she had to redo the order), came back with a very bad attitude to retype the order, and blamed me for not mentioning promo. Very unprofessional. Even though I will still be a customer to Jimmy John’s, I will never come back to this location. Went to google to type this review, and found all recent reviews were all 1 star. No wonder. Which is a shame because it’s in such a nice and strategic location.
Quick weekday evening stop, service was on point. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Dis Place is NOT FIT FOR NOONE EAT AT..THEY HV PEOPLE TAKE UR ORDER an rite down wrong instruction an on top dat blame you 4 there screw up..DO NOT ORDER NOR EAT AT DIS PLACE..!!!!
Atmosphere: 1
Food: 1
Service: 1
Quick weekday evening stop, service was on point. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Fantastic food and location!!!
Atmosphere: 5
Food: 5
Service: 5
Really great service
Atmosphere: 5
Food: 5
Service: 5
Great customer service, very friendly and fast!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vito Sandwich
Restaurantji Recommends
Our work crew has been in a hot warehouse since 6am, so we decided to place an order for a party box to feed them after a hard day of work (with another couple of hours to go). This place is clearly understaffed or something because the woman working called us with an attitude, asking if we meant to place our order. And as I walked in to wait (not in a rush, just told her I was just going to wait for it) she began virtually scolding me about checking before we place a late order because there was allegedly barely enough bread to make the sandwiches (essentially the same message she conveyed over the phone). Would she have told us they were out if we did call first? I am very unappreciative of the lecture I received. It was very evident she is here working by herself and was unhappy she had to build a party box by herself. Management, do better. Happier workers make repeat customers. Our warehouse has ordered from here to take care of our crew multiple times before, but will most likely not continue using this location.
Atmosphere: 1
Food: 3
Service: 1
I try to give management opportunities to do the right thing but after two back to back issues, there is no hope. We are 2.5 miles away and wait almost
2 hours for delivery. No calls. Nothing. Today they said “oh sorry we thought someone called. The wraps were still frozen we are making your order now”. This was an hour after receiving my order for my staff. Last order a month ago same thing but we were busy and just had to wait. Management is ruining the “freaky fast” brand. Don’t waste your time ordering delivery unless you
Can wait.
Atmosphere: 1
Food: 1
Service: 1
Delivery time for 2 miles away is 1-1.5 hours for a single sandwich. Today I had to just go pick it up myself because it had been 1.5 hours and no sign of any progress. Staff is probably great and I’m sure their service is too, but we’ve always relied on Jimmy John’s for their delivery service. It would make it better if there was some communication on the delay, but there’s also no visibility especially when they set delivery through Uber.
Tried to order at drive thru 5/16 8:40PM no answer called no answer they need more help
Atmosphere: 3
Food: 4
Service: 1
Veggie sandwich is amazing !
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