Pizza Hut

2335 W Shady Grove Rd, Irving
(972) 399-1616

Recent Reviews

Grant Robinson

I ordered a well done pizza and they did a great job. I ordered a well done pizza at a later date and it did not look like it was cooked any longer than a normal pizza. I called and let them know of the difference. The person I spoke to said they don't always make well done pizzas because it may burn the pizza. I thought that was B's but whatever and They offered me a $7 discount and I accepted. I called to get the discount today and was told that I don't have one under my phone number. Fast food sucks in general and this is an example of fast food sucking. My bad haha

Atmosphere: 2

Food: 1

Service: 1

Gwen Emmons

Service was good, driver was quick and polite, got what I ordered and was good

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Triple Chocolate Brownie, 10 Cheese Sticks, Cheese Sticks, Veggie Lovers Pizza, Cheese Pizza, Topping Pizza

Lightning _YT

In reviewing Pizza Hut, several aspects merit attention. Firstly, the ambiance fails to meet expectations, lacking the inviting atmosphere commonly associated with dining establishments. Secondly, the quality of customer service leaves much to be desired, with reported deficiencies in responsiveness and attentiveness. Additionally, the unavailability of change and the exclusive acceptance of Apple Pay for transactions exceeding $45 pose inconvenience to patrons, particularly those reliant on traditional payment methods. In conclusion, Pizza Hut would benefit from substantial improvements across these areas to enhance overall customer satisfaction and operational efficiency.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Pepperoni Pizza

yolanda pacheco

Always on time and hot pizza is

Atmosphere: 3

Food: 1

Service: 1

Lara Parker

The service was excellent and the employees were very courteous.

Atmosphere: 5

Food: 5

Service: 5

Subrina Stoker

Kid-friendliness: The children like the topping

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Topping Pizza

Sandra Martinez

I have been ordering curbside pick at this location for the past 3 years. But lately, as in these past 2 months, their service has been terrible. They take forever to bring the pizza out. Even after I check in through the app. I still have to call them. I complained about an refund for a cold pizza. The following time I ordered, I got a receipt that said, “MANAGER ALERT”. As if they put me on a blacklist. That does not make me comfortable ordering from there at all. Do better Pizza Hut!

Atmosphere: 1

Food: 2

Service: 1

Tracy Carson

I order online for pick up and it's always ready when they say. The food is always just like I ordered it.

Atmosphere: 5

Food: 5

Service: 5

E.R.G 2407

This restaurant always does good. Ty to all the workers, we appreciate your hard work making the food fresh.

Andree Vera

Fresh hot pizza and made the way I ordered it !

Marissa Santillan

Quality of toppings are lacking, and flavor is lacking, could be better. Dough is kinda soft on bottom, could be more crisp or cooked more thoroughly.

Greg Bohlmann

I tried to make an order but their website locked up when I was trying to redeem my points for a free large pizza. I called their helpline but they weren't able to do anything and told me to wait 24 hours. Pass...

Dwight Tidwell

I love the thin crust pizza and the delivery staff.

Loraine Hudson

If I could give less than a star then I would but just so y'all are aware I went to this pizza hut a couple of weeks ago and I noticed the employees do not follow food safety guidelines at all hell they don't even wear gloves it was a rude awakening because this pizza hut use to be awesome anyway the employees were making food n touching trash cans moving them out the way and failed to wash their hands cross contamination should be taught to these people I will not go to this pizza hut again it's disgusting ?

Jess Da Boss

My order was correct, hot and fresh, but HOWEVER, I do not think I would order from this location ever again!! There was an employee that was in the process of making a pizza, basically putting toppings on it, and I watched him as he left the pizza, PUT HIS BARE HANDS ON THE TRASH CAN & DID NOT WASH HIS HANDS AFTER NOR HAD GLOVES ON BUT HE WENT BACK TO DEALING WITH PUTTING TOPPINGS ON THE PIZZA!! SO UNSANITARY AND POTENTIAL CROSS CONTAMINATION OR FOOD POISONING!!! I WILL NEVER RETURN!!!!

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