Had to press the button from two different stations but no service. When a guy came out and asked if the buttons worked he just made a face and said works just fine and didnt assist. Get better servers or management.
Service: 1
Jaffet Valdivia
I order a oreo blast and it didn’t taste good at all it tasted like if it something expired tried calling but no one answers the phone and took a long time to get one
Atmosphere: 3
Food: 1
Service: 3
Diana Lopez
We pulled up and there was only one other car who was just leaving. The guy on the speaker kept yelling and rushing us, he seemed very annoyed. We asked for him to give us a second and he removed our order from the screen and would not respond anymore when we pushed the red button again. We drove to the pioneer location and the customer service was exceptional!
Atmosphere: 1
Service: 1
Michael G
The food was nice and fresh and they guys were very polite, the wait time was long but the attitude definitely made up for it.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Burger
Israel Martinez
I ordered a small strawberry shake. And it was all the melted when he brought it out. He literally looked at it and looked at us as if he knew that the shake was terrible from being all melted. If I was the manager and I saw that I would of made it right . Or consider another option . As in another drink. In no way should a employee say to themselves that it is okay when it's not. I'm talking about Patrick which I have read other accounts of him being unsatisfactory
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Tots
Mary S
Understaffed. Couldn't reach touch screen due to shoulder injuries. No one to talk to.. finally just drove off.Wheelchair accessibility: No way to order and pay.
Deonte Govan
Customer service was trashed. I was skipped over three times before some one answered my red button.
Service: 1
Kris E
The guy on the speaker was so rude all because I asked for a drink type and literally deleted my order and turned off the speaker. I never experienced this at any Sonic and will never be back to this location.
The red button did not work on the first 2 stalls. The 3rd one, i waited 10 minutes for them to take my order. The app was not letting you substitute or customize order.Big
Atmosphere: 1
Food: 3
Service: 1
Adrian Haniff
Waiting about 30-45 mins just to be told by the employee I could not place my order because 4 combos was too much.
Atmosphere: 1
Food: 1
Service: 1
Adrian H.
Waiting about 30-45 mins just to be told by the employee I could not place my order because 4 combos was too much
Andrew Anderson
Not fast food at all, more like wait forever and orders wrong a lot
Theresa Landes
The guy who took my order Patrick was extremely rude. I asked for extra ice in my tea and he tells me well it comes with a full cup of ice. When i told him yes i know this but it melts down when you put the tea in it so i want EXTRA ice, he said whatever and rudely said anything else. I told him yes for you not to be so rude. He brought my order, didnt say hi or what he was handing me, turned away and walked off, no thank you or anything. I wont be going back to this location. His attitude was very unprofessional!!!
You won't get what you ordered @ the Shadey Grove location in Irving TX.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Tater Tots, Footlong Quarter Pound Coney
Awsome
Had to press the button from two different stations but no service. When a guy came out and asked if the buttons worked he just made a face and said works just fine and didnt assist. Get better servers or management.
Service: 1
I order a oreo blast and it didn’t taste good at all it tasted like if it something expired tried calling but no one answers the phone and took a long time to get one
Atmosphere: 3
Food: 1
Service: 3
We pulled up and there was only one other car who was just leaving. The guy on the speaker kept yelling and rushing us, he seemed very annoyed. We asked for him to give us a second and he removed our order from the screen and would not respond anymore when we pushed the red button again. We drove to the pioneer location and the customer service was exceptional!
Atmosphere: 1
Service: 1
The food was nice and fresh and they guys were very polite, the wait time was long but the attitude definitely made up for it.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Burger
I ordered a small strawberry shake. And it was all the melted when he brought it out. He literally looked at it and looked at us as if he knew that the shake was terrible from being all melted. If I was the manager and I saw that I would of made it right . Or consider another option . As in another drink. In no way should a employee say to themselves that it is okay when it's not. I'm talking about Patrick which I have read other accounts of him being unsatisfactory
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Tots
Understaffed. Couldn't reach touch screen due to shoulder injuries. No one to talk to.. finally just drove off.Wheelchair accessibility: No way to order and pay.
Customer service was trashed. I was skipped over three times before some one answered my red button.
Service: 1
The guy on the speaker was so rude all because I asked for a drink type and literally deleted my order and turned off the speaker. I never experienced this at any Sonic and will never be back to this location.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The red button did not work on the first 2 stalls. The 3rd one, i waited 10 minutes for them to take my order. The app was not letting you substitute or customize order.Big
Atmosphere: 1
Food: 3
Service: 1
Waiting about 30-45 mins just to be told by the employee I could not place my order because 4 combos was too much.
Atmosphere: 1
Food: 1
Service: 1
Waiting about 30-45 mins just to be told by the employee I could not place my order because 4 combos was too much
Not fast food at all, more like wait forever and orders wrong a lot
The guy who took my order Patrick was extremely rude. I asked for extra ice in my tea and he tells me well it comes with a full cup of ice. When i told him yes i know this but it melts down when you put the tea in it so i want EXTRA ice, he said whatever and rudely said anything else. I told him yes for you not to be so rude. He brought my order, didnt say hi or what he was handing me, turned away and walked off, no thank you or anything. I wont be going back to this location. His attitude was very unprofessional!!!
Service: 1