Workers were very rude. I ordered some shakes and one of them spilled in my car cuz the top wasn’t properly placed on. I went back to ask if they could remake it and the guy worker was being very rude about not wanting to remake it and accusing me of spilling the shake on purpose. I bought another one but while waiting he was laughing and making jokes very loudly about me with another worker in the back For just trying to have it remade. I understand if it’s policy that they can’t remake it but the interaction was very rude and making jokes about me was unnecessary.
Atmosphere: 1
Food: 3
Service: 1
Cooking recipes with matthew
Had a wonderful meal special called the bitcoin meal with super size fries
Atmosphere: 5
Food: 5
Service: 5
Bency Money
Food is not great. Customer service SUCKS!! will never go back
Atmosphere: 4
Food: 2
Service: 1
E.M. QueenB
Completely mangled the five way chili, serving me a big soupy mess. Staff, then wanted to argue with me about it when I literally told them to check their own picture on their own menu if they didn't understand how it was supposed to be done.
Staff member kept trying to tell me that it ' was the chili' making the soup, Completely missing the point about how Cincinnati chili is made.
Atmosphere: 4
Food: 1
Service: 1
Nathan Crone
Great burger.
Dawkins Carter
Welcome to the twilight zone? I’ve grown up with Steak and Shake, and I’ve always understood it to be the “grungy” option you get in a roadtrip while in a hotel. A guilty pleasure sort of thing.
Well not this place. I don’t know if this is part of a rebrand or somebody here just knows what they’re doing. The interior is clean, has cool vibes, and the food is actually really good?
If you haven’t tried steak and shake for a while, might be time to try this location and see what’s changed.
Atmosphere: 5
Food: 5
Service: 5
Soobin Lee
Delicious! The fries are delicious, fried in beef tallow, golden and crispy. The steak burgers are savory and meaty, can’t go wrong with a double. Best burger I’ve had in a while, I was surprised.
Atmosphere: 5
Food: 5
Service: 5
Debra Palmer
Get those damn addictive beef tallow fries...kaahhhhhhh!! Too good, great now im craving more..damn you steak n shake!!
Atmosphere: 3
Food: 5
Service: 3
Vlad A
Please, I’ve ever been to the Manager Owner. Whoever he is is very rude. I’ve been here twice and the first time the manager argued with me about getting a refund for an item that was not made to order. I ordered it with aPlease, I’ve ever been to the Manager Owner. Whoever he is is very rude. I’ve been here twice and the first time the manager argued with me about getting a refund for a item that was not made to order. I ordered it with a special. I don’t even remember how I ordered it, but it was custom and it was incorrect and he wouldn’t give me a refund. He wouldn’t be remake it. He told me I had to re-purchase the item to get it remade which is crazy. I ended up having dispute it with my bank. Next time I came in I ordered just a shake. The shake was a cookie dough shake, and Manager recognized me and it was just that rude. Like just no smile just like he was like oh it’s you the person who wanted their food the way they ordered it like they paid for the service here was just horrible and I can’t imagine somebody like that owning or managing a store being successful for a long period of time but the drink that I ordered, it was a milkshake. It didn’t even have the toppings in it. I basically got a vanilla milkshake, and I ordered a chocolate chip cookie dough on The only chocolate chip cookie dough that it was in this milkshake was sprinkled on top of the whip whipped cream on top of the shake for a place that is called steak and shake. You think their shakes would be bomb, but that was the most pathetic shake I’ve ever had besides that like I just afraid they’re gonna spit in my food Attitude of the manager like I said, have mentioned many times already in this review it’s just so poor that I wouldn’t put it past them to be dirty Upset with you
Atmosphere: 1
Food: 1
Service: 1
Takie Hightower
This is the second time I have ordered 4 Chilli Mac’s and was skimped on the portions. For the cost, I can’t believe that the portions are less than what I would feed my kid. Shame on this Steak N Shake this has never happened at any other location except this one!
Always order delivery. Never deal with the non-existent service here.
Atmosphere: 5
Food: 5
Service: 1
Patty Levitt (4ever Texas)
Food was great!
Atmosphere: 3
Food: 5
Service: 2
Armando Contreras
I stopped by to have lunch after 3 years. The menu has changed for the better Using beef tallow for their fries makes them so much better. The dining area was very clean and our order came to us within 10 minutes after ordering. The ordering kiosks are a little antisocial so I had very little interaction with the staff. Besides that, my experience was great!
Atmosphere: 5
Food: 5
Service: 5
boss elevation
Avoid this place at all cost. Our order was taken with attitude by a hispanic guy, he repeats our order and confirms it before we drive up to the window and when we got our order and drove off we seen that he got our order wrong .
We backed up to the window and told him, and he said to park to the side so we did and we waited and was never brought out our onion rings that we were missing. We drove by and saw that they were mopping and cleaning from what it looked like to close early.
Also when we got our order and asked for sauce and he wanted to charge us. The food was terrible, we didn't even get the burgers we paid for, the buns on the burger were like cardboard, The fries were stale as if it was sitting for a while.
The food was 100% not worth the price. I promise you guys will be a lot more happier with Mc Donalds across the street, or even Whataburger or anything else in the plaza!
Workers were very rude. I ordered some shakes and one of them spilled in my car cuz the top wasn’t properly placed on. I went back to ask if they could remake it and the guy worker was being very rude about not wanting to remake it and accusing me of spilling the shake on purpose. I bought another one but while waiting he was laughing and making jokes very loudly about me with another worker in the back For just trying to have it remade. I understand if it’s policy that they can’t remake it but the interaction was very rude and making jokes about me was unnecessary.
Atmosphere: 1
Food: 3
Service: 1
Had a wonderful meal special called the bitcoin meal with super size fries
Atmosphere: 5
Food: 5
Service: 5
Food is not great.
Customer service SUCKS!!
will never go back
Atmosphere: 4
Food: 2
Service: 1
Completely mangled the five way chili, serving me a big soupy mess. Staff, then wanted to argue with me about it when I literally told them to check their own picture on their own menu if they didn't understand how it was supposed to be done.
Staff member kept trying to tell me that it ' was the chili' making the soup, Completely missing the point about how Cincinnati chili is made.
Atmosphere: 4
Food: 1
Service: 1
Great burger.
Welcome to the twilight zone? I’ve grown up with Steak and Shake, and I’ve always understood it to be the “grungy” option you get in a roadtrip while in a hotel. A guilty pleasure sort of thing.
Well not this place. I don’t know if this is part of a rebrand or somebody here just knows what they’re doing. The interior is clean, has cool vibes, and the food is actually really good?
If you haven’t tried steak and shake for a while, might be time to try this location and see what’s changed.
Atmosphere: 5
Food: 5
Service: 5
Delicious! The fries are delicious, fried in beef tallow, golden and crispy. The steak burgers are savory and meaty, can’t go wrong with a double. Best burger I’ve had in a while, I was surprised.
Atmosphere: 5
Food: 5
Service: 5
Get those damn addictive beef tallow fries...kaahhhhhhh!! Too good, great now im craving more..damn you steak n shake!!
Atmosphere: 3
Food: 5
Service: 3
Please, I’ve ever been to the Manager Owner. Whoever he is is very rude. I’ve been here twice and the first time the manager argued with me about getting a refund for an item that was not made to order. I ordered it with aPlease, I’ve ever been to the Manager Owner. Whoever he is is very rude. I’ve been here twice and the first time the manager argued with me about getting a refund for a item that was not made to order. I ordered it with a special. I don’t even remember how I ordered it, but it was custom and it was incorrect and he wouldn’t give me a refund. He wouldn’t be remake it. He told me I had to re-purchase the item to get it remade which is crazy. I ended up having dispute it with my bank. Next time I came in I ordered just a shake. The shake was a cookie dough shake, and Manager recognized me and it was just that rude. Like just no smile just like he was like oh it’s you the person who wanted their food the way they ordered it like they paid for the service here was just horrible and I can’t imagine somebody like that owning or managing a store being successful for a long period of time but the drink that I ordered, it was a milkshake. It didn’t even have the toppings in it. I basically got a vanilla milkshake, and I ordered a chocolate chip cookie dough on The only chocolate chip cookie dough that it was in this milkshake was sprinkled on top of the whip whipped cream on top of the shake for a place that is called steak and shake. You think their shakes would be bomb, but that was the most pathetic shake I’ve ever had besides that like I just afraid they’re gonna spit in my food Attitude of the manager like I said, have mentioned many times already in this review it’s just so poor that I wouldn’t put it past them to be dirty Upset with you
Atmosphere: 1
Food: 1
Service: 1
This is the second time I have ordered 4 Chilli Mac’s and was skimped on the portions. For the cost, I can’t believe that the portions are less than what I would feed my kid. Shame on this Steak N Shake this has never happened at any other location except this one!
Restaurantji Recommends
Lil bit expensive
Atmosphere: 5
Food: 4
Service: 4
Always order delivery. Never deal with the non-existent service here.
Atmosphere: 5
Food: 5
Service: 1
Food was great!
Atmosphere: 3
Food: 5
Service: 2
I stopped by to have lunch after 3 years. The menu has changed for the better Using beef tallow for their fries makes them so much better. The dining area was very clean and our order came to us within 10 minutes after ordering. The ordering kiosks are a little antisocial so I had very little interaction with the staff. Besides that, my experience was great!
Atmosphere: 5
Food: 5
Service: 5
Avoid this place at all cost. Our order was taken with attitude by a hispanic guy, he repeats our order and confirms it before we drive up to the window and when we got our order and drove off we seen that he got our order wrong .
We backed up to the window and told him, and he said to park to the side so we did and we waited and was never brought out our onion rings that we were missing. We drove by and saw that they were mopping and cleaning from what it looked like to close early.
Also when we got our order and asked for sauce and he wanted to charge us. The food was terrible, we didn't even get the burgers we paid for, the buns on the burger were like cardboard, The fries were stale as if it was sitting for a while.
The food was 100% not worth the price. I promise you guys will be a lot more happier with Mc Donalds across the street, or even Whataburger or anything else in the plaza!
Horrible service, and bad food. Never again.
Atmosphere: 1
Food: 1
Service: 1
Loading...