Subway

1416 N Story Rd, Irving
(972) 313-0553

Recent Reviews

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Alex martin

I ordered 2 sandwiches meals at 2:55pm said it was ready at 3:30pm when I get there food isn’t ready the worker claims there is NO BACON so we asked her to cancel and we will go to another location I’m guessing she is new doesn’t understand a lick of English she doesn’t know (“HOW TO CANCEL AN ORDER”) so we asked for a manager she claims she is the only one working and doesn’t “ know how to get in contact with a manager “ after all this some how she” finds bacon in the freezer “ I mean this is just ridiculous this is why we don’t get subway and when we do bs like this happens we only get subway once a year so come next year we will be choosing a different restaurant I don’t like leaving bad reviews but after 2 hours y'all leave me no choice (DO BETTER) make sure y'all are staffed with the people that knows what they are doing. The worker is calling the cops because I want my food or my money end of discussion

Atmosphere: 1

Food: 1

Service: 1

Gabriela Cortez

Super good 😍

Atmosphere: 5

Food: 5

Service: 5

Kenya Ken-Ken Robinson

My food was good, the servers were polite, but my main issue is the cleanliness. I had to ask to have my table wiped. There weren't a lot of people there, so there was no reason for dirty tables.
After I checked out, before placing my chips in my bag, the server sneezed in her shirt and DID NOT wash her hands. Then she walked into the kitchen area.
Lastly, I saw the same server go change toilet paper in the RR with her apron on. When she exited the restroom, I politely asked her if she was going to change her apron and she didn't
I mentioned it to her AND the supposed manager, their replies were that she was "just changing the toilet paper". For me that's an issue for contamination. DO NOT PATRONIZE THIS SUBWAY. IJS.

Kid-friendliness: Kids can eat there comfortably.

Wheelchair accessibility: I saw two mechanical wheelchairs there.

Atmosphere: 2

Food: 4

Service: 3

Recommended dishes: Chocolate Chip Cookie

jalil jatip

Worst customer service ever !!!!!!!!I have gone 3 times trying to use the drive thru after 6 pm and know one ever is there in the drive thur window!!
So I have to get down from my car and have to go inside and order, I had to do this the last three times!!and it’s always the same young lady , that acts like she is doing me the favor of helping, which should be the other way around, she should be ,1, happy she has a job 2she should be happy that I’m giving her my business!! And this point I’m going to tell everyone I know about the wort customer service I have ever gotten and say bye bye to my business because I’m never going back to that subway again!!!!!!!

Service: 1

Nineth Pineda

EXCELLENT SERVICE, VERY PROFESSIONAL STAFF, EXCELLENT CUSTOMER SERVICE AND ATTENTION I RECOMMEND IT 100%!!!

Atmosphere: 5

Food: 5

Service: 5

Mauricio Amaya

Bad service they tend it reluctantly

Atmosphere: 2

Food: 4

Service: 1

ashley rodriguez

Waited for 20 min to never get greeted. The man through the window saw me and still never came to the window. Terrible customer service.

Cynthia Sharp

Large order prepared perfectly.

Atmosphere: 5

Food: 5

Service: 5

Shannon Plunk

Chelsea was very professional and friendly. Thank you. Subway should hire more like Chelsea to work for Subway.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cinnabon Footlong Churro, Subway Club

Tanya Howard

Great customer service!!!

Atmosphere: 5

Food: 5

Service: 5

Philip McFarland

My Momma like yall so I like yall

Atmosphere: 5

Food: 5

Service: 5

ESEQUIEL SALAZAR

Always great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Subway Club

Marlene Hernandez

Rich ?

Atmosphere: 5

Food: 5

Service: 5

Christine Rivera

Their wraps are always good

Atmosphere: 5

Food: 5

Service: 5

Cheyenne Billy

This location is not the best. The food tastes like it is on the verge of going bad and the few times I have gone here they miss items/ add items i asked for. I will say the employees themselves are typically very nice.

Atmosphere: 3

Food: 2

Service: 4

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