This location is not the best. The food tastes like it is on the verge of going bad and the few times I have gone here they miss items/ add items i asked for. I will say the employees themselves are typically very nice.
Atmosphere: 3
Food: 2
Service: 4
Teo Rodriguez
The service was great. The staff was amazing Going I guess The owner doesn’t reinvest in his location Air conditioner was out. Cmon man take care of your guys and ladies working for
Atmosphere: 1
Food: 4
Service: 5
Mark M
The lady that gave me the food 5 stars but this subway is nasty?
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Cookies
Endlese N.
absolutely terrible, i asked for 3 Italian cheese bread, they gave me fully white bread, not only that the person preparing our food used NO GLOVES even though there was GLOVES, absolutely DISGUSTING, she was also using her phone, we told her to get stop using her phone because it could spread bacteria using her phone WITH NO GLOVES ON it's so unbelievable how terrible this service was, fire that woman.
Kristin Crouch
UNDERSTAFFED. RUDE. GO ELSEWHERE BECAUSE YOU NEVER GET WHAT YOU ORDERED.I have ordered online from this location on multiple locations, and each time, they have either forgotten something or omitted a major ingredient (They are either always out of guacamole or apple sauce for the Kids Fit meal.)Today, I placed an online order at 12:15 and it said it would be ready by 12:40pm. I showed up, and the line was out the door and there were only two employees working. One showed up late and no one had started ANY of the pickup orders.The girl who was "late" was very rude and didn't apologize for the delay in not putting in any of the orders pickup orders. I had to wait an additional 15 minutes for my sandwiches to be made. When I was handed the to go bag, I only saw three sandwiches. I had ordered a Kids Fit meal as one of the meals, and asked her where the milk and apple sauce was when she handed it to me. She got a milk and then told me they were out of applesauce. I asked if I could have another side, and she said I could add a kids juice, even thought I already had a kids milk. I said, "Chips would work better as a side." She gave them to me and said nothing.When I got home, I opened my order, and of course...- The guacamole was omitted. (I've ordered the Turkey Cali Club on multiple occasions, and ONLY ONCE, the guacamole was included on my sandwich).- The Kids Fit sandwich ONLY had CHEESE and BREAD. I ordered a HAM sandwich.- My other order was correct.- I spent over $21 for a subpar order. This is unacceptable.This location has gone even more downhill and no one seems to care about the customers. I'm never going back and would recommend you go elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Kristin C.
UNDERSTAFFED. RUDE. GO ELSEWHERE BECAUSE YOU NEVER GET WHAT YOU ORDERED.I have ordered online from this location on multiple locations, and each time, they have either forgotten something or omitted a major ingredient (They are either always out of guacamole or apple sauce for the Kids Fit meal.)Today, I placed an online order at 12:15 and it said it would be ready by 12:40pm. I showed up, and the line was out the door and there were only two employees working. One showed up late and no one had started ANY of the pickup orders.The girl who was "late" was very rude and didn't apologize for the delay in not putting in any of the orders pickup orders. I had to wait an additional 15 minutes for my sandwiches to be made. When I was handed the to go bag, I only saw three sandwiches. I had ordered a Kids Fit meal as one of the meals, and asked her where the milk and apple sauce was when she handed it to me. She got a milk and then told me they were out of applesauce. I asked if I could have another side, and she said I could add a kids juice, even thought I already had a kids milk. I said, "Chips would work better as a side." She gave them to me and said nothing.When I got home, I opened my order, and of course...- The guacamole was omitted. (I've ordered the Turkey Cali Club on multiple occasions, and ONLY ONCE, the guacamole was included on my sandwich).- The Kids Fit sandwich ONLY had CHEESE and BREAD. I ordered a HAM sandwich.- My other order was correct.- I spent over $21 for a subpar order. This is unacceptable.This location has gone even more downhill and no one seems to care about the customers. I'm never going back and would recommend you go elsewhere.
Joyce Cokes
Everyone was very nice and attentive.
Atmosphere: 5
Food: 5
Service: 5
Sindy Martinez
Convenient location for me.Parking: The parking is on the parallel street of Irving Boulevard, if you are coming from the grauwyler you can enter through the shopping center.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cookies
Angie Garrison
The lady that took my order was the worst experience I have ever had at any restaurant. I went to drive thru to order. I began by saying give me just a sec to see what I want. She immediately said just drive up now. I did. Then she said “what do you want?”. I replied that I was looking at the board and did she have a menu I could look at. Her reply “No. I don’t have anything.” I said I want the Italian. Her reply, “the BMT”? I don’t know what that is. After a sigh, eye roll and her turning away from the window she said “what do you want in it?” I told her what I wanted on it. Her response “wait a minute I am not at that part yet.” I waited until she asked what cheese and bread I wanted. Then I said I would like Italian dressing. Her response “we don’t have it.” I have never been to a Subway that did not have Italian dressing. Another car pulled up to the menu board to order. The lady took the head set off and put it down. She was the rudest person I have ever encountered at a drive through window. The sandwich was sub-par. She left off the peppers I requested. There is more but the point is I will never go back to that Subway. They are on every corner. I will not give even one star the service was so bad. Finally, I am certain the person was on some drug the way she shuffled around and went as slow as a snail. There was a younger girl working with her but the both of them were rude. No thank you. No come back.Stay away from the Subway in Story Rd in Irving Tx. If any person from Subway is reading the reviews, you might as well close this location.
Food: 2
Dogee124 Nannuck
The worst customer service, the bread was hard and chewy, employees had an attitude of I don't really care.
Clean ,polite ,small language prob. Sandwich is what I was expecting , pleased .
Chianti Walker
Worst customer experience from a subway in my entire life. First; I waited in line for well over 30 minutes before she even took my order. Mind you, there were only two people (a couple) ahead of me when I arrived. She was incredibly slow. Second, when she finally starts on my sandwich; she lazily puts it together, stacking the veggies on top of the meat instead of the flat portion, something I have never seen in my life. When I ask her to place the spinach/tomatoes on the other side, in a very nice tone, she stops and gets an attitude “Oh my gosh lady”, as though I’m making a highly unreasonable request. Which causes me extreme embarrassment as everyone behind me looks, as though I’m the one causing an issue….when the only thing I asked was for the veggies to be placed on the flat part of the bread. Making a small food request (something that other restaurants do by nature as the veggies usually go on the side opposite the meat anyways) shouldn’t result in someone getting irrationally irate and yelling, “really lady?”. Especially when you aren’t even apologetic about leaving people waiting in line (at a fast food restaurant) for 30-45 minutes. (Then I look at over reviews and notice I’m not the only patron who has experienced this as this particular restaurant.)So not only was the service extremely slow, but, her attitude was absolutely horrible. Not only that, but; the place was also dirty. The tables hadn’t been washed, mop bucket in the middle of the aisle, as well as stains from some sort of spillage all over the floor.
Edgar Rodriguez
Order the 6 inch teriyaki chicken & lettuce. Idk what toon long, them to take my order or to make it! Do not come here for lunch, the place has a drive threw with only 1 flier hanging, holes all over the building , roof falling apart, parking lot always flooded with water. I feel bad for subway because their food is great but this place has the worst management, every drink I want is always out of stock, I order a vitamin water with my sandwich and got a Gatorade. This subway has been like this for 20 years, I should know because I am 28 years old and it has been here as long as I been living in irving
Atmosphere: 1
Food: 5
Service: 1
ShootaOnASkoota Gameplay
WORST SUBWAY IN THE CITY.First of all IT IS the dirtiest one too.!If you don’t believe me check the dressing bottle. They don’t clean does they just refill and refill them.Watch the meats containers also.This place should be shut down!
Kristi Duane
Service was excellent the food was awesome nice clean environment I will be going back to this location.Vegetarian options: Lots veggies
This location is not the best. The food tastes like it is on the verge of going bad and the few times I have gone here they miss items/ add items i asked for. I will say the employees themselves are typically very nice.
Atmosphere: 3
Food: 2
Service: 4
The service was great. The staff was amazing Going I guess The owner doesn’t reinvest in his location Air conditioner was out. Cmon man take care of your guys and ladies working for
Atmosphere: 1
Food: 4
Service: 5
The lady that gave me the food 5 stars but this subway is nasty?
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Cookies
absolutely terrible, i asked for 3 Italian cheese bread, they gave me fully white bread, not only that the person preparing our food used NO GLOVES even though there was GLOVES, absolutely DISGUSTING, she was also using her phone, we told her to get stop using her phone because it could spread bacteria using her phone WITH NO GLOVES ON it's so unbelievable how terrible this service was, fire that woman.
UNDERSTAFFED. RUDE. GO ELSEWHERE BECAUSE YOU NEVER GET WHAT YOU ORDERED.I have ordered online from this location on multiple locations, and each time, they have either forgotten something or omitted a major ingredient (They are either always out of guacamole or apple sauce for the Kids Fit meal.)Today, I placed an online order at 12:15 and it said it would be ready by 12:40pm. I showed up, and the line was out the door and there were only two employees working. One showed up late and no one had started ANY of the pickup orders.The girl who was "late" was very rude and didn't apologize for the delay in not putting in any of the orders pickup orders. I had to wait an additional 15 minutes for my sandwiches to be made. When I was handed the to go bag, I only saw three sandwiches. I had ordered a Kids Fit meal as one of the meals, and asked her where the milk and apple sauce was when she handed it to me. She got a milk and then told me they were out of applesauce. I asked if I could have another side, and she said I could add a kids juice, even thought I already had a kids milk. I said, "Chips would work better as a side." She gave them to me and said nothing.When I got home, I opened my order, and of course...- The guacamole was omitted. (I've ordered the Turkey Cali Club on multiple occasions, and ONLY ONCE, the guacamole was included on my sandwich).- The Kids Fit sandwich ONLY had CHEESE and BREAD. I ordered a HAM sandwich.- My other order was correct.- I spent over $21 for a subpar order. This is unacceptable.This location has gone even more downhill and no one seems to care about the customers. I'm never going back and would recommend you go elsewhere.
Atmosphere: 1
Food: 1
Service: 1
UNDERSTAFFED. RUDE. GO ELSEWHERE BECAUSE YOU NEVER GET WHAT YOU ORDERED.I have ordered online from this location on multiple locations, and each time, they have either forgotten something or omitted a major ingredient (They are either always out of guacamole or apple sauce for the Kids Fit meal.)Today, I placed an online order at 12:15 and it said it would be ready by 12:40pm. I showed up, and the line was out the door and there were only two employees working. One showed up late and no one had started ANY of the pickup orders.The girl who was "late" was very rude and didn't apologize for the delay in not putting in any of the orders pickup orders. I had to wait an additional 15 minutes for my sandwiches to be made. When I was handed the to go bag, I only saw three sandwiches. I had ordered a Kids Fit meal as one of the meals, and asked her where the milk and apple sauce was when she handed it to me. She got a milk and then told me they were out of applesauce. I asked if I could have another side, and she said I could add a kids juice, even thought I already had a kids milk. I said, "Chips would work better as a side." She gave them to me and said nothing.When I got home, I opened my order, and of course...- The guacamole was omitted. (I've ordered the Turkey Cali Club on multiple occasions, and ONLY ONCE, the guacamole was included on my sandwich).- The Kids Fit sandwich ONLY had CHEESE and BREAD. I ordered a HAM sandwich.- My other order was correct.- I spent over $21 for a subpar order. This is unacceptable.This location has gone even more downhill and no one seems to care about the customers. I'm never going back and would recommend you go elsewhere.
Everyone was very nice and attentive.
Atmosphere: 5
Food: 5
Service: 5
Convenient location for me.Parking: The parking is on the parallel street of Irving Boulevard, if you are coming from the grauwyler you can enter through the shopping center.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cookies
The lady that took my order was the worst experience I have ever had at any restaurant. I went to drive thru to order. I began by saying give me just a sec to see what I want. She immediately said just drive up now. I did. Then she said “what do you want?”. I replied that I was looking at the board and did she have a menu I could look at. Her reply “No. I don’t have anything.” I said I want the Italian. Her reply, “the BMT”? I don’t know what that is. After a sigh, eye roll and her turning away from the window she said “what do you want in it?” I told her what I wanted on it. Her response “wait a minute I am not at that part yet.” I waited until she asked what cheese and bread I wanted. Then I said I would like Italian dressing. Her response “we don’t have it.” I have never been to a Subway that did not have Italian dressing. Another car pulled up to the menu board to order. The lady took the head set off and put it down. She was the rudest person I have ever encountered at a drive through window. The sandwich was sub-par. She left off the peppers I requested. There is more but the point is I will never go back to that Subway. They are on every corner. I will not give even one star the service was so bad. Finally, I am certain the person was on some drug the way she shuffled around and went as slow as a snail. There was a younger girl working with her but the both of them were rude. No thank you. No come back.Stay away from the Subway in Story Rd in Irving Tx. If any person from Subway is reading the reviews, you might as well close this location.
Food: 2
The worst customer service, the bread was hard and chewy, employees had an attitude of I don't really care.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Clean ,polite ,small language prob. Sandwich is what I was expecting , pleased .
Worst customer experience from a subway in my entire life. First; I waited in line for well over 30 minutes before she even took my order. Mind you, there were only two people (a couple) ahead of me when I arrived. She was incredibly slow. Second, when she finally starts on my sandwich; she lazily puts it together, stacking the veggies on top of the meat instead of the flat portion, something I have never seen in my life. When I ask her to place the spinach/tomatoes on the other side, in a very nice tone, she stops and gets an attitude “Oh my gosh lady”, as though I’m making a highly unreasonable request. Which causes me extreme embarrassment as everyone behind me looks, as though I’m the one causing an issue….when the only thing I asked was for the veggies to be placed on the flat part of the bread. Making a small food request (something that other restaurants do by nature as the veggies usually go on the side opposite the meat anyways) shouldn’t result in someone getting irrationally irate and yelling, “really lady?”. Especially when you aren’t even apologetic about leaving people waiting in line (at a fast food restaurant) for 30-45 minutes. (Then I look at over reviews and notice I’m not the only patron who has experienced this as this particular restaurant.)So not only was the service extremely slow, but, her attitude was absolutely horrible. Not only that, but; the place was also dirty. The tables hadn’t been washed, mop bucket in the middle of the aisle, as well as stains from some sort of spillage all over the floor.
Order the 6 inch teriyaki chicken & lettuce. Idk what toon long, them to take my order or to make it! Do not come here for lunch, the place has a drive threw with only 1 flier hanging, holes all over the building , roof falling apart, parking lot always flooded with water. I feel bad for subway because their food is great but this place has the worst management, every drink I want is always out of stock, I order a vitamin water with my sandwich and got a Gatorade. This subway has been like this for 20 years, I should know because I am 28 years old and it has been here as long as I been living in irving
Atmosphere: 1
Food: 5
Service: 1
WORST SUBWAY IN THE CITY.First of all IT IS the dirtiest one too.!If you don’t believe me check the dressing bottle. They don’t clean does they just refill and refill them.Watch the meats containers also.This place should be shut down!
Service was excellent the food was awesome nice clean environment I will be going back to this location.Vegetarian options: Lots veggies
Atmosphere: 5
Food: 5
Service: 5