Went there to eat with my husband. The cashier was short young Hispanic girl with black hair got our order completely wrong. When we got the order she started blaming it on us when she was the one who could not get it right. When confronted by me and my husband she cussed me out in Spanish. My husband understood the word and confronted her again about it. She denied it and thought we were stupid and then when asked for her name she refused to give it to us. When asked to speak to a a manager she said there is no manager. What a shame having an employee like her.
Atmosphere: 1
Food: 1
Service: 1
Khalid Alnashashibi
Terrible service. Got my order completely wrong and blamed it on me over and over again. When confronted about the order she cussed my wife in spanish for no reason thinking we don't understand Spanish. Cashier refused to give us her name. Terrible service and no apologies what so ever. Terrible staff and ride cashier. Don't ever go back
Atmosphere: 1
Food: 1
Service: 1
Deontay Thompson
Guy at front desk did not have customer service skills that damn near turn to a fight
Food: 4
ROSA MARIA MENDEZ
EXCELLENT ,the wing my fries fresh and delicious 😋 love coming here when ever I get time. The manager great attitude towards me and everyone else. Strongly recommend this wing stop.
Atmosphere: 5
Food: 5
Service: 5
Varshay McDonald
Whoever is frying chicken today should be fired!! There was more grease in my box than chicken!
Food: 1
S T
Ricardo’s great! Very friendly and took care of me well with my mango habanero wing order. Exceptionally clean location and great staff!
Atmosphere: 5
Food: 5
Service: 5
Nessa Sanchez
There’s a new guy there Named Dago great service, great wings!! 🙌🏻
Atmosphere: 5
Food: 5
Service: 5
jacob brown
Worst Wingstop I’ve been to. Customer service was good but every wing had no sauce on it, fries were stale and had no seasoning as well as having half the normal quantity. I’ve been to plenty of wing stops and this is by far the worst. Go to any other one near by!
Atmosphere: 2
Food: 1
Service: 4
RYAN LALANI
Too small. Didn’t have all flavors of soda which other wings stop carry.
I ordered two combos online on 3/27 I spoke with the manager Ricardo and explained to him that there was SEVERSAl mistakes made to my orders . First mistake the places lemon pepper wing in the same box as the original hot causing contamination do to allergies. I explain the reason I orders to separate orders is because it was for two different people.Ricardo told me I should have specified allergies so they wouldn’t put them together .. I paid for well done wings and they all were under cooked. He then told me we’ll save the food until you get off at 10 pm and bring it back to remake. I asked for the hit order to be refunded since it was not edible he said sorry he could give me $7 back …please do not visit this location if you want to be treated fairly … me and my coworkers will drive extra miles to go to another location this is not a great place to spend your money
Atmosphere: 1
Food: 1
Service: 1
Mayra Valerio
We got there at 11:30 p.m and they said it was close. BAD SERVICE 👎 WILL NEVER COME BACK.
Edgar Gonzalez
I came in Friday at 11:45 to place an order for food, 150 wings to be exact. Ricardo had a terrible attitude while I was placing the order, he was visibly bothered that I was placing an order. He also kept sighing and was clearly upset at me inquiring about food pricing and how many people something I wanted to place an order feeds as I had to order enough for 25 people. My guess is the conversation he was having with his colleague was more important than attending me. Maybe the fact that he now has to work and make 150 wings is what bothered him. I don't know but either way that was terrible service. I wouldn't want him attending any of my customers, not with that attitude.
Atmosphere: 1
Food: 4
Service: 1
Michelle William
I try to call in my order but the guy told me had to come in or order online . So I get up go to the Wingstop order my food he said be ready in 15 minutes I said okay . I went to the store got bk order ready . I notice the bag wasn’t that heavy so I got in my car something told me to check my bag . No fries got my order completely wrong .To top off my food was cold . What I don’t understand if I just order why is the cold and not hot !!! The will the be the last top I order Wingstop in Irving on Valley Ranch !!!!
Atmosphere: 1
Food: 1
Service: 1
victoria starks
Ordered well done, but was not well done. Fries were very soggy. And I arrived before pickup time. Nice worker at front desk. Did not enjoy my food
Excellent customer service.
Atmosphere: 5
Food: 5
Service: 5
Went there to eat with my husband. The cashier was short young Hispanic girl with black hair got our order completely wrong. When we got the order she started blaming it on us when she was the one who could not get it right. When confronted by me and my husband she cussed me out in Spanish. My husband understood the word and confronted her again about it. She denied it and thought we were stupid and then when asked for her name she refused to give it to us. When asked to speak to a a manager she said there is no manager. What a shame having an employee like her.
Atmosphere: 1
Food: 1
Service: 1
Terrible service. Got my order completely wrong and blamed it on me over and over again. When confronted about the order she cussed my wife in spanish for no reason thinking we don't understand Spanish. Cashier refused to give us her name. Terrible service and no apologies what so ever. Terrible staff and ride cashier. Don't ever go back
Atmosphere: 1
Food: 1
Service: 1
Guy at front desk did not have customer service skills that damn near turn to a fight
Food: 4
EXCELLENT ,the wing my fries fresh and delicious 😋 love coming here when ever I get time. The manager great attitude towards me and everyone else. Strongly recommend this wing stop.
Atmosphere: 5
Food: 5
Service: 5
Whoever is frying chicken today should be fired!! There was more grease in my box than chicken!
Food: 1
Ricardo’s great! Very friendly and took care of me well with my mango habanero wing order. Exceptionally clean location and great staff!
Atmosphere: 5
Food: 5
Service: 5
There’s a new guy there Named Dago great service, great wings!! 🙌🏻
Atmosphere: 5
Food: 5
Service: 5
Worst Wingstop I’ve been to. Customer service was good but every wing had no sauce on it, fries were stale and had no seasoning as well as having half the normal quantity. I’ve been to plenty of wing stops and this is by far the worst. Go to any other one near by!
Atmosphere: 2
Food: 1
Service: 4
Too small.
Didn’t have all flavors of soda which other wings stop carry.
Atmosphere: 3
Food: 4
Service: 5
Restaurantji Recommends
I ordered two combos online on 3/27 I spoke with the manager Ricardo and explained to him that there was SEVERSAl mistakes made to my orders . First mistake the places lemon pepper wing in the same box as the original hot causing contamination do to allergies. I explain the reason I orders to separate orders is because it was for two different people.Ricardo told me I should have specified allergies so they wouldn’t put them together .. I paid for well done wings and they all were under cooked. He then told me we’ll save the food until you get off at 10 pm and bring it back to remake. I asked for the hit order to be refunded since it was not edible he said sorry he could give me $7 back …please do not visit this location if you want to be treated fairly … me and my coworkers will drive extra miles to go to another location this is not a great place to spend your money
Atmosphere: 1
Food: 1
Service: 1
We got there at 11:30 p.m and they said it was close. BAD SERVICE 👎 WILL NEVER COME BACK.
I came in Friday at 11:45 to place an order for food, 150 wings to be exact. Ricardo had a terrible attitude while I was placing the order, he was visibly bothered that I was placing an order. He also kept sighing and was clearly upset at me inquiring about food pricing and how many people something I wanted to place an order feeds as I had to order enough for 25 people. My guess is the conversation he was having with his colleague was more important than attending me. Maybe the fact that he now has to work and make 150 wings is what bothered him. I don't know but either way that was terrible service. I wouldn't want him attending any of my customers, not with that attitude.
Atmosphere: 1
Food: 4
Service: 1
I try to call in my order but the guy told me had to come in or order online . So I get up go to the Wingstop order my food he said be ready in 15 minutes I said okay . I went to the store got bk order ready . I notice the bag wasn’t that heavy so I got in my car something told me to check my bag . No fries got my order completely wrong .To top off my food was cold . What I don’t understand if I just order why is the cold and not hot !!! The will the be the last top I order Wingstop in Irving on Valley Ranch !!!!
Atmosphere: 1
Food: 1
Service: 1
Ordered well done, but was not well done. Fries were very soggy. And I arrived before pickup time. Nice worker at front desk. Did not enjoy my food
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Wings Combo
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