I am mainly reporting who she says is the manager Maria. I arrived to pick up my order at 11:05pm, now lobby may be closed but the door was unlocked and my order was ready that I even saw it and could of easily gave it to me. The real issue is how I was treated while I was in the lobby, she was extremely rude just showing me the door and telling me that I need to leave. Maria the manager did not even apologize for not locking the door, and repeatedly kept saying it’s closed and go to the drive through. Is this what Burger King stands for? This is who you put as management to treat its customers? I want someone to reach out to me as soon as possible because I will be escalating this to the highest authority till I make sure Maria learns that when you are in management and you make a mistake, then you hold yourself accountable and do right by the customer at the end of the day. Doesn’t matter if you are flipping burgers or providing something else the customer service experience should always remain the same
UPDATE: as I got kicked out and made my way to the drive through, when it was my turn to get my order. Once again the manager Maria had her chance to apologize and instead her first words were basically to look at the sign that the lobby is closed. This is who you employ to run your business and treat customers likes we can’t read? This is the picture of the manager just so you know who this professionally dressed in a beanie and looks like she just got out of bed looks like
Atmosphere: 1
Food: 1
Service: 1
Tolu O'jori
Best service everrrrrrrr!!!!!!! GM Naheda the best in Katy and the worldddd ☺️☺️☺️☺️
Atmosphere: 5
Food: 5
Service: 5
Neri Flores
No improvement on the meals and every time the food tastes less natural....could be worse for sure
Eduardo Marin
Diana and her team offer the best service. Also this location is always super clean.
Andrea Garcia
The place needs to close down since workers wanna act like every single customer is an inconvenience for them. Whoever the store owner is obviously doesn't care about their business.
Eli Prlz
Love bk
Adan Saenz
Texas Whopper but wait bacon melts are great as well...
Atmosphere: 5
Food: 5
Service: 5
Howard Davis lll
Allways hot and fresh allways
Atmosphere: 5
Food: 5
Service: 5
Nunu Abuata
Never had any issue with this location nice staff my food was delicious
If I could give this place a 0 star rating I’d submit it straight to corporate. The amount of times I’ve given them a chance on getting my order right the first time is ridiculous. The service is very poor and rushing. I understand the need and attention it takes during any business hours but to constantly upsell cookies and forgetting about even placing them in our bag with any napkins or condiments I’ve asked for.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Fried Onion Rings, Whopper, Bacon King
Patricia Hernandez
Perfect clean
Atmosphere: 5
Food: 5
Service: 5
Crystal O’neal
Great place good service
Atmosphere: 5
Food: 5
Service: 5
Steven Bennett
Food was cold drink was out "SPRITE",mind u my favorite so terrible for that and the person at the window was not comprehending what I was explaining so I just pulled off!!!
I am mainly reporting who she says is the manager Maria. I arrived to pick up my order at 11:05pm, now lobby may be closed but the door was unlocked and my order was ready that I even saw it and could of easily gave it to me. The real issue is how I was treated while I was in the lobby, she was extremely rude just showing me the door and telling me that I need to leave. Maria the manager did not even apologize for not locking the door, and repeatedly kept saying it’s closed and go to the drive through. Is this what Burger King stands for? This is who you put as management to treat its customers? I want someone to reach out to me as soon as possible because I will be escalating this to the highest authority till I make sure Maria learns that when you are in management and you make a mistake, then you hold yourself accountable and do right by the customer at the end of the day. Doesn’t matter if you are flipping burgers or providing something else the customer service experience should always remain the same
UPDATE: as I got kicked out and made my way to the drive through, when it was my turn to get my order. Once again the manager Maria had her chance to apologize and instead her first words were basically to look at the sign that the lobby is closed. This is who you employ to run your business and treat customers likes we can’t read? This is the picture of the manager just so you know who this professionally dressed in a beanie and looks like she just got out of bed looks like
Atmosphere: 1
Food: 1
Service: 1
Best service everrrrrrrr!!!!!!! GM Naheda the best in Katy and the worldddd ☺️☺️☺️☺️
Atmosphere: 5
Food: 5
Service: 5
No improvement on the meals and every time the food tastes less natural....could be worse for sure
Diana and her team offer the best service. Also this location is always super clean.
The place needs to close down since workers wanna act like every single customer is an inconvenience for them. Whoever the store owner is obviously doesn't care about their business.
Love bk
Texas Whopper but wait bacon melts are great as well...
Atmosphere: 5
Food: 5
Service: 5
Allways hot and fresh allways
Atmosphere: 5
Food: 5
Service: 5
Never had any issue with this location nice staff my food was delicious
Atmosphere: 5
Food: 5
Service: 5
Very good service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great team fast service my whopper was fresh
Atmosphere: 5
Food: 5
Service: 5
If I could give this place a 0 star rating I’d submit it straight to corporate. The amount of times I’ve given them a chance on getting my order right the first time is ridiculous. The service is very poor and rushing. I understand the need and attention it takes during any business hours but to constantly upsell cookies and forgetting about even placing them in our bag with any napkins or condiments I’ve asked for.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Fried Onion Rings, Whopper, Bacon King
Perfect clean
Atmosphere: 5
Food: 5
Service: 5
Great place good service
Atmosphere: 5
Food: 5
Service: 5
Food was cold drink was out "SPRITE",mind u my favorite so terrible for that and the person at the window was not comprehending what I was explaining so I just pulled off!!!
Atmosphere: 5
Food: 3
Service: 1
Recommended dishes: Fries, Whopper Meal, Whopper
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