Easily the worst service, I work in food service and seeing the workers and how they took my order shows this business is straight trash. Can’t believe yall let it run this way with teenagers, should be ashamed of who is present in front of customers. Food didn’t even come out right since it was rushed, shows yall need some better employees in this establishment.
Atmosphere: 1
Food: 3
Service: 1
M S
If had “no star” option, I would give to this place.1. They don’t organize the lines. I stayed awaiting for 10 minutes, people saw that I was there and they didn’t do anything to guide me to the right place.2. People who are preparing the food, they talk, they laugh over the food (and it seems that everyone is fine with that despite all evidences under your nose that this is a total lack of hygiene).Who cares? Nobody.
Atmosphere: 1
Food: 4
Service: 1
Lucy Egede
My kids never eat as much any other time as they do when they go here. I have attempted recreate this philly.... i have gone to other places... it's the best ar this location. Family of 4... 2 drinks we pay around $45 for our meal... worth it every time.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak
lil s.
Came here for the first time, noticed a huge lack of sanitation. One of the cooks started cleaning with a dirty rag then continued to use the same gloves to add the toppings of our food with the dirty gloves. Food was decent.
lu ose
I have serious love for this place and the sandwiches made here. My son, who has sensory issues, would only eat slightly puree foods and drink loads of chocolate milk at 4, never ate real solid food... until CHARLEY'S PHILLY CHEESE STEAKS! He would vomit on all foods until I gave him one. My kids call it Mall sandwich... the people here make itnthe best. Been to other ones. Nope. Made better here. It's hectic. Lots of people in line. But it's worth it. Keep it upbyall my sine is 5 and we are here again... loving every second of it.
it's ok kinda place unless u don't have an option to
Atmosphere: 2
Food: 3
Service: 3
Rafael Moreno
"I recently tried Charlie Philly Steak at Katy Mills, and it exceeded my expectations! The Philly cheesesteak was flavorful, with perfectly cooked beef and a generous amount of melted cheese. The service was prompt and friendly, creating a positive dining experience. The atmosphere was inviting, making it a great spot to enjoy a delicious meal. I highly recommend Charlie Philly Steak for anyone craving an authentic and satisfying Philly cheesesteak in Katy.”
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak, California Chicken Sandwich, Original Fries
Scott Krenshaw
Food wasn’t to bad. I don’t think I got what I ordered. The only problem I had is I could communicate with the lady take my order.
If u have a restaurant brand and put kids to represent your name you are down the customer service is worse when you ask something the 1st thing is see the cashier, no difference with the burger
Atmosphere: 1
Food: 1
Service: 1
Derrick Hill
Love the original cheese steak with banana peppers added to it. I also ordered the ultimate fries which my wife demolished before I can eat one however, she said they were amazing. She said the only problem with the fries was the portion and everything that was bought wasn't worth $18. I'll eat there again if the price and portion were better.
Atmosphere: 5
Food: 4
Service: 5
Katlyn P.
My food was hot and fresh when I ordered! The people were friendly and the strawberry lemonade was delicious! Their Philly cheesesteaks are my favorite and the lady taking the order was very nice! Charley's will always be a favorite of mine!
Easily the worst service, I work in food service and seeing the workers and how they took my order shows this business is straight trash. Can’t believe yall let it run this way with teenagers, should be ashamed of who is present in front of customers. Food didn’t even come out right since it was rushed, shows yall need some better employees in this establishment.
Atmosphere: 1
Food: 3
Service: 1
If had “no star” option, I would give to this place.1. They don’t organize the lines. I stayed awaiting for 10 minutes, people saw that I was there and they didn’t do anything to guide me to the right place.2. People who are preparing the food, they talk, they laugh over the food (and it seems that everyone is fine with that despite all evidences under your nose that this is a total lack of hygiene).Who cares? Nobody.
Atmosphere: 1
Food: 4
Service: 1
My kids never eat as much any other time as they do when they go here. I have attempted recreate this philly.... i have gone to other places... it's the best ar this location. Family of 4... 2 drinks we pay around $45 for our meal... worth it every time.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak
Came here for the first time, noticed a huge lack of sanitation. One of the cooks started cleaning with a dirty rag then continued to use the same gloves to add the toppings of our food with the dirty gloves. Food was decent.
I have serious love for this place and the sandwiches made here. My son, who has sensory issues, would only eat slightly puree foods and drink loads of chocolate milk at 4, never ate real solid food... until CHARLEY'S PHILLY CHEESE STEAKS! He would vomit on all foods until I gave him one. My kids call it Mall sandwich... the people here make itnthe best. Been to other ones. Nope. Made better here. It's hectic. Lots of people in line. But it's worth it. Keep it upbyall my sine is 5 and we are here again... loving every second of it.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak, Cheese Gourmet Fries, Original Fries, Regular Philly Cheesesteak
The wings are
Atmosphere: 5
Food: 5
Service: 5
it's ok kinda place unless u don't have an option to
Atmosphere: 2
Food: 3
Service: 3
"I recently tried Charlie Philly Steak at Katy Mills, and it exceeded my expectations! The Philly cheesesteak was flavorful, with perfectly cooked beef and a generous amount of melted cheese. The service was prompt and friendly, creating a positive dining experience. The atmosphere was inviting, making it a great spot to enjoy a delicious meal. I highly recommend Charlie Philly Steak for anyone craving an authentic and satisfying Philly cheesesteak in Katy.”
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak, California Chicken Sandwich, Original Fries
Food wasn’t to bad. I don’t think I got what I ordered. The only problem I had is I could communicate with the lady take my order.
Atmosphere: 2
Food: 3
Service: 1
Worst food place ever customer service
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Delicious sandwich with good lemonade
I love these sandwiches, and recommend them
Atmosphere: 5
Food: 5
Service: 5
If u have a restaurant brand and put kids to represent your name you are down the customer service is worse when you ask something the 1st thing is see the cashier, no difference with the burger
Atmosphere: 1
Food: 1
Service: 1
Love the original cheese steak with banana peppers added to it. I also ordered the ultimate fries which my wife demolished before I can eat one however, she said they were amazing. She said the only problem with the fries was the portion and everything that was bought wasn't worth $18. I'll eat there again if the price and portion were better.
Atmosphere: 5
Food: 4
Service: 5
My food was hot and fresh when I ordered! The people were friendly and the strawberry lemonade was delicious! Their Philly cheesesteaks are my favorite and the lady taking the order was very nice! Charley's will always be a favorite of mine!