Chick-fil-A
25601 Nelson Way, Katy
(281) 391-5544
Recent Reviews
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Drive thru very organized for quick service
Food: 5
Service: 5
Good experience overall just like any other Chick-fil-A I’ve always had a good experience nothing negative to say
Atmosphere: 5
Food: 5
Service: 5
Chicken Fil A is always such a nice experience. My sons only fast food place to go to.
Atmosphere: 5
Food: 5
Service: 5
Good food, always awesome staff.
Atmosphere: 5
Food: 5
Service: 5
We purchased a 12-count nugget meal in the morning, and the nuggets tasted like the oil was extremely old. The flavor was very unpleasant, so later that afternoon I returned to the store to request an exchange. I couldn’t come earlier because I was working.
I explained that I didn’t have a physical receipt because I ordered through the app. The manager spent about 30 minutes trying to locate the order in the system and was unable to find it. I then offered to show my bank statement as proof that the purchase was made that same day. She said she would look at it but walked away for another 15 minutes.
After waiting all that time, I ended up leaving with no food at all. The entire process took an unreasonable amount of time for a simple food exchange, especially considering the issue was due to the quality of the food.
Ate there a lot and the sandwiches there were usually pretty good. Had to stop getting the nuggets because they often were not cooked right. And one time I got the wrong toppings on my sandwich and they refused to fix it. The place has not been the same since that Seth guy left in mid 2025. Also heard that the dining room was the worst position to work at this place.
Atmosphere: 4
Food: 3
Service: 4
Got the chicken breakfast burrito meal and it was great!
Atmosphere: 5
Food: 5
Service: 4
The wait time in the drive through is ridiculous. I love coming to chick fil a because you’re in and out quickly. I’ve seen other locations where it’s busy and the parking area is mall and they hire someone to navigate the traffic. They definitely need to hire someone to do it. This is the longest and worst part experience.
Service: 1
I was here yesterday for lunch and Taylor was super nice and helpful for my custom order. She was so attentive and polite. This Chick-fil-A location never disappoints!!!
Atmosphere: 5
Food: 5
Service: 5
My wife and I drove through here with our Grandson for lunch. I had an original chicken sandwich with a Diet Coke, my wife had the eight piece grilled chicken nuggets with an unsweet iced tea, and our Hrandson had an original chicken sandwich, macaroni and cheese with a Diet Coke to drink.
Food: 5
Service: 5
Restaurantji Recommends
Its Chick-Fil-A! What can I say? Their standards are high, their food is always on point, and their servers and all staff are delightful to be around! I'd love to see this community culture spread across the world!
Atmosphere: 5
Food: 5
Service: 5
Generally the typical CFA - quick, quality chicken and fries. But on a recent visit, limited helpers, and an off-duty employee was blaring their cell phone music while eating at a central table. The play area is also limited to really little kids (not even 5 yo).
Atmosphere: 3
Food: 5
Service: 4
Good eats and service. Nice place to get food.
Atmosphere: 3
Food: 4
Service: 5
The taste & quality is the same everytime. Customer service top notch as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle, Spicy Chicken Sandwich
Kid-friendliness: Kids menus available
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Nuggets, Mac & Cheese, Wrap
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