This new setup of having to sit at the table to place an order has really messed up good customer service. They definitely need to go back to the old way of having a front counter and taking orders
Atmosphere: 1
Service: 2
Hilary M
I don’t know what it is about this location but the food is not edible, the chicken is always dry and over salted and the fries are bland and always cold. They never get my order right, when I called to speak to the manager they really do not seem care.
Recommended dishes: Nuggets, Nuggets Kid's Meal
David M.
Cane’s is better, less expensive, and bigger servings.
Atmosphere: 1
Food: 1
Service: 1
Jackie Stone
On February 9, 2026 at 6:30 pm, I ordered food through Uber Eats and this FM 1463 Katy TX location failed to pack my nuggets. I ordered 2 combos totaling $40 and only received a $5 credit back from Uber Eats. The food received was cold and soggy. Chick fil A refused to reimburse me further. I will not be using Chick fil A or Uber Eats going forward. Very disappointed. Never again.
Atmosphere: 1
Food: 1
Service: 1
Kimberly Hannah
January 5th, 2026 @ 4:27pm curbside##330193351 After ordering a simple ice cream cone to curbside for my daughter who just had a tooth pulled I had to wait 20 mins! when I backed out to walk in the curbside employee came running out saying he “just saw my order”.
I told him I’ll be walking inside to speak with a manager. Once inside, I was confronted by a young man bagging and the words out of his mouth “so what do you want what do you want from us? “basically implying that I was only complaining and asking for the manager because I want it free items. I was then told that the manager Santiago was far too busy to even speak with me once I stated I already waited 20 minutes. I don’t mind waiting a few more minutes to speak with the manager, he still refuse to come, ident informed the staff that I did not want any free items because anything I wish to purchase from Chick-fil-A I could easily afford. It was the poor customer service the lack of care, the lack of concern this is the most disgusting Chick-fil-A location I’ve ever experienced nationwide. I will never patron this location again and I encourage you to drive a few miles extra and do the same.
Atmosphere: 1
Food: 1
Service: 1
Lindsay
Today was the first time ever that I was met with an unpleasant attitude at Chic-fil-A.
Around noon, 1/27/2026, location 03795.
The guy who took my order was downright unfriendly and looked at me like I had three heads when I asked for mac and cheese without the cheesy crust on top.
Me: “Could I please have two mac and cheeses without the cheese crust on top?” Guy with the glasses and attitude: “What are you talking about? Our mac and cheese doesn’t have anything on top.” Me: “Yeah, it usually has a plop of toasted cheese on top. I just want to order it without that.” Guy with the glasses and attitude: (This is where the look happened) “It doesn’t have that on top.”
He seemed to want an argument. An argument over… cheese crust.
This has been a Twilight Zone sort of week for me, and this interaction was just par for the course.
*Edit: The online Chic Fil-A menu does mention that the macaroni and cheese includes a top layer of crispy cheese. GOOD DAY, SIR.
Atmosphere: 2
Food: 5
Service: 1
Armond Clemons
My experience at Chick-fil-A store #6635 drive thru was unexpected, but very upsetting and disappointing. I realized my order was incorrect, I walked inside the store to address the error hoping for correction or refund. I spoke with a manager and explained the situation, without hesitation she reached inside the bag and removed the content out the bag. I expressed how I didn't appreciate the gesture (unsanitary) and requested a refund. I literally stood and waited for 15 mins completely ignored by the staff/employees, only to be told my request was declined. I'm completely baffled on how terrible the customer service is at this location, and will not support this store again.
Atmosphere: 3
Food: 3
Service: 1
Kaan Berberoglu
Love it
Atmosphere: 5
Food: 5
Service: 5
Sharon Parker
Excellent staff and great food.
Atmosphere: 5
Food: 5
Service: 5
Melody Allyn
I usually like this location but today they were so rude. I ordered a bun less chicken sandwich and kale crunch, I asked for a salad bowl. The girl told me, “NO, I can’t have one unless I buy a salad.” I told her, “Okay, I’ll buy a salad.” She rings me up for a $10 salad and brings me an empty bowl. I asked her where is salad? That’s when I was told, “you wanted a bowl”…. I told her well yes except you said I can’t have it unless I buy a salad and I’m not paying 10$ for a bowl. Not only did that happen, but I asked for a packet of salsa dressing and the guy who took my order said I can only give you one. That’s all I needed was one… but how presumptuous to assume I needed more when I never asked… Not sure if ppl are robbing them blind of salsa packets and bowls or what is happening?!? 🧐 I hope management brings back the fun place we all love.
This location is probably the worst one I’ve ever been to. I’ve never been to a Chick-fil-A that forgets to put straws, forks, and sauce in the bag every single time — not just once or twice, literally every time 😂. When I order a salad with no tomatoes, guess what… it still has tomatoes. And I either don’t get dressing at all or they give me the wrong one. The people at the front are young and rude, and overall they just need better staff that can handle the basics. I’ll continue going to the Bella Terra location — I won’t be coming back to this one.
Cristina Balderas
Great service!!
Atmosphere: 5
Food: 5
Service: 5
Bob Norman
Real food. Nothing but healthy choices cooked to order.
Atmosphere: 5
Food: 5
Service: 5
Heidi M
Stopped in for gift cards and decided to grab an early dinner. Nobody at this location is in a hurry. They wanted me to sit down and wait for them to take my order, but then they stood around Talking to each other. When one of them finally approached me with their handheld device to take my order, they realize the batteries were low and had to fix that first. As I was paying, I told them I had the app that I wanted to scan. He fake pretended to scan it. I even told him I didn’t hear it but he said “it went through” - but it didn’t. The food was fine, but the fact that they’re trying to treat this location like a sit down restaurant is annoying. Then for the “servers” (who don’t make tips) had alllllll dayyyy longgggg.
This new setup of having to sit at the table to place an order has really messed up good customer service. They definitely need to go back to the old way of having a front counter and taking orders
Atmosphere: 1
Service: 2
I don’t know what it is about this location but the food is not edible, the chicken is always dry and over salted and the fries are bland and always cold. They never get my order right, when I called to speak to the manager they really do not seem care.
Recommended dishes: Nuggets, Nuggets Kid's Meal
Cane’s is better, less expensive, and bigger servings.
Atmosphere: 1
Food: 1
Service: 1
On February 9, 2026 at 6:30 pm, I ordered food through Uber Eats and this FM 1463 Katy TX location failed to pack my nuggets. I ordered 2 combos totaling $40 and only received a $5 credit back from Uber Eats. The food received was cold and soggy. Chick fil A refused to reimburse me further. I will not be using Chick fil A or Uber Eats going forward. Very disappointed. Never again.
Atmosphere: 1
Food: 1
Service: 1
January 5th, 2026 @ 4:27pm curbside##330193351 After ordering a simple ice cream cone to curbside for my daughter who just had a tooth pulled I had to wait 20 mins! when I backed out to walk in the curbside employee came running out saying he “just saw my order”.
I told him I’ll be walking inside to speak with a manager. Once inside, I was confronted by a young man bagging and the words out of his mouth “so what do you want what do you want from us? “basically implying that I was only complaining and asking for the manager because I want it free items. I was then told that the manager Santiago was far too busy to even speak with me once I stated I already waited 20 minutes. I don’t mind waiting a few more minutes to speak with the manager, he still refuse to come, ident informed the staff that I did not want any free items because anything I wish to purchase from Chick-fil-A I could easily afford. It was the poor customer service the lack of care, the lack of concern this is the most disgusting Chick-fil-A location I’ve ever experienced nationwide. I will never patron this location again and I encourage you to drive a few miles extra and do the same.
Atmosphere: 1
Food: 1
Service: 1
Today was the first time ever that I was met with an unpleasant attitude at Chic-fil-A.
Around noon, 1/27/2026, location 03795.
The guy who took my order was downright unfriendly and looked at me like I had three heads when I asked for mac and cheese without the cheesy crust on top.
Me: “Could I please have two mac and cheeses without the cheese crust on top?”
Guy with the glasses and attitude: “What are you talking about? Our mac and cheese doesn’t have anything on top.”
Me: “Yeah, it usually has a plop of toasted cheese on top. I just want to order it without that.”
Guy with the glasses and attitude: (This is where the look happened) “It doesn’t have that on top.”
He seemed to want an argument. An argument over… cheese crust.
This has been a Twilight Zone sort of week for me, and this interaction was just par for the course.
*Edit: The online Chic Fil-A menu does mention that the macaroni and cheese includes a top layer of crispy cheese. GOOD DAY, SIR.
Atmosphere: 2
Food: 5
Service: 1
My experience at Chick-fil-A store #6635 drive thru was unexpected, but very upsetting and disappointing. I realized my order was incorrect, I walked inside the store to address the error hoping for correction or refund. I spoke with a manager and explained the situation, without hesitation she reached inside the bag and removed the content out the bag. I expressed how I didn't appreciate the gesture (unsanitary) and requested a refund. I literally stood and waited for 15 mins completely ignored by the staff/employees, only to be told my request was declined. I'm completely baffled on how terrible the customer service is at this location, and will not support this store again.
Atmosphere: 3
Food: 3
Service: 1
Love it
Atmosphere: 5
Food: 5
Service: 5
Excellent staff and great food.
Atmosphere: 5
Food: 5
Service: 5
I usually like this location but today they were so rude. I ordered a bun less chicken sandwich and kale crunch, I asked for a salad bowl. The girl told me, “NO, I can’t have one unless I buy a salad.” I told her, “Okay, I’ll buy a salad.” She rings me up for a $10 salad and brings me an empty bowl. I asked her where is salad? That’s when I was told, “you wanted a bowl”…. I told her well yes except you said I can’t have it unless I buy a salad and I’m not paying 10$ for a bowl. Not only did that happen, but I asked for a packet of salsa dressing and the guy who took my order said I can only give you one. That’s all I needed was one… but how presumptuous to assume I needed more when I never asked… Not sure if ppl are robbing them blind of salsa packets and bowls or what is happening?!? 🧐 I hope management brings back the fun place we all love.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This location is probably the worst one I’ve ever been to. I’ve never been to a Chick-fil-A that forgets to put straws, forks, and sauce in the bag every single time — not just once or twice, literally every time 😂. When I order a salad with no tomatoes, guess what… it still has tomatoes. And I either don’t get dressing at all or they give me the wrong one. The people at the front are young and rude, and overall they just need better staff that can handle the basics. I’ll continue going to the Bella Terra location — I won’t be coming back to this one.
Great service!!
Atmosphere: 5
Food: 5
Service: 5
Real food. Nothing but healthy choices cooked to order.
Atmosphere: 5
Food: 5
Service: 5
Stopped in for gift cards and decided to grab an early dinner. Nobody at this location is in a hurry. They wanted me to sit down and wait for them to take my order, but then they stood around Talking to each other. When one of them finally approached me with their handheld device to take my order, they realize the batteries were low and had to fix that first. As I was paying, I told them I had the app that I wanted to scan. He fake pretended to scan it. I even told him I didn’t hear it but he said “it went through” - but it didn’t. The food was fine, but the fact that they’re trying to treat this location like a sit down restaurant is annoying. Then for the “servers” (who don’t make tips) had alllllll dayyyy longgggg.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Nuggets
Is really good, and I love it si much :)
Atmosphere: 5
Food: 5
Service: 5
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