Chipotle Mexican Grill
23660 Westheimer Pkwy, Katy
(346) 527-0254
Recent Reviews
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I ordered inside on Monday, August 11th at 1:02 PM. The lady working here clearly does not know the correct portion sizes. I'm not sure if she was new or just didn't care, but the amount of food I received was ridiculously small compared to what I've gotten in the past. It's disappointing because the taste was fine, but I felt ripped off paying full price for what seemed like a kid's meal. Seriously, Chipotle needs to train their employees better on how to properly portion ingredients, or they're going to lose customers.
(Edit) back here again from 6 months ago. I just feel like this place has never changed before I was getting my order and it looked like the workers were giving me attitude almost like they just don’t wanna work here like if that’s the case then quit your job if that doesn’t make it worse the lady didn’t close the bowl properly and I spilled beans all over myself. The fact that this place is rated 2.4 stars that right there should say something to people around. I wish Uburrito was around still.
Atmosphere: 1
Food: 1
Service: 1
Why am I not surprised this restaurant sits at 2.4 stars? It didn’t shock me in the slightest. The staff appears allergic to saying hello, as if smiling is illegal. The overwhelming “I don’t care” attitude is impossible to miss, jobs are everywhere, so why bother, right? Hence, 2.4 stars.
Pathetic.
My daughter was the only reason we came; she was adamant about it. This place seems to survive on a younger crowd that doesn’t work for their money and therefore tolerates terrible service. For anyone who values basic respect and professionalism, this experience is a complete letdown. Extremely disappointed.
Atmosphere: 1
Food: 1
Service: 1
Filthy. No ice. No drinks. Women’s restroom toilet broken. Food is terrible. I do not know how this location is still in business. Needs to be closed due to health issues.
Atmosphere: 1
Food: 1
Service: 1
Got respond from chipotle but send me url page not existing. Poor service
Rice is uncooked and open kitchen concept and dirty. Steak is out and wait 10 mins to get mu food and rice is uncooked. Rude and nasty. Going to report to health department. Want refund bc
Atmosphere: 1
Food: 1
Service: 1
When we came here today, Saturday for dinner, About 7:30 pm. There was no steak available so we had to wait an unexpected amount of time. And the rice was ridiculously solid. It was so solid, it was like biting into rocks. The place was also dirty. This one lady spilt corn and put it right back into the bin. The meat time was too long.
Atmosphere: 1
Food: 1
Service: 1
I have no clue how to describe this but I had a chicken burrito from here that tasted like one of the best burritos I’ve ever had. The spice and flavor and temperature was so on point
Atmosphere: 5
Food: 5
Service: 5
Actually Joseph HaBiB, Daniella is the sweetest person I’ve ever come across. Best attitude, amazing spirit, and always gives me and my family the most respect. I think you and your wife are just being naggy and need to stop going there if yall have such a problem with the restaurant. Daniella for GM 2026!!
Atmosphere: 5
Food: 5
Service: 5
Danielle the manager was very rude. I dont understand how she can be a manager. I would like to share more details if contacted.
Atmosphere: 1
Food: 1
Service: 1
Yesterday @ 3:30 a nasty high school boy put his mouth on the spigots and drank directly from them. Today I missed work because of diarrhea and vomiting. Drink dispensers should be in view of the line employees. I have watched many HS boys enter here with their metal or plastic bottles and steal drinks, but I never imagined they would put their mouths on the spigots. This poor design is a public health risk.
UPDATE: I contacted Chipotle corporate, as “Michael” recommended.
Atmosphere: 1
Food: 5
Service: 5
Not the first time I receive incomplete items in an online order. No wonder the stock has gone down so dramatically.
Restaurantji Recommends
100% delicious. 🤌
Atmosphere: 5
Food: 5
Service: 5
I normally like to eat at Chipotle restaurants. This store has a manager that’s very unprofessional in how he speaks to customers. Not to mention they were under serving the rice because they didn’t want to get more. Won’t be visiting this location again.
Atmosphere: 1
Food: 4
Service: 1
The only thing I have to say about this place is that they need to do lobby checks more often, but overall food is great, never disappoints and service is fast!
Atmosphere: 5
Food: 5
Service: 5
daniel was a great help, first time coming to chipotle!
Atmosphere: 5
Food: 5
Service: 5
This the 3rd time I’ve been here for a pickup order and the order was wrong.
Whats crazy is on the receipt it is correct, but then you open the bowl and there are many mistake.
1st time I was like whatever, 2nd time I got a little frustrated, but the 3rd time in a row is a pattern. I will drive the extra mile to the next location until there is some improvement at this one.
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