I want to specifically shoutout employee journey! She was very generous to me and my kids! Overall this location is clean, busy for a reason, and fast!
Atmosphere: 5
Food: 5
Service: 5
Sherrell Rucker
Pizza’s are always on point. Love eating at this location.
Atmosphere: 5
Food: 5
Service: 5
raquel perez
My family eats at this location all the time and the pizza is great. But today, the pizza crust was very chewy and felt like I was eating cardboard. Hope they didn't change recipe, but there is a whole new crew working here. Not coming back to this one. Have to try a different location.Now have to drive even further for pizza.Spoke to manager but didn't seem to care. I assume she was the manager. This was at the Pin Oak location.
Atmosphere: 4
Food: 3
Service: 4
Joseph Zoeller
I had an excellent time here!
Atmosphere: 5
Food: 5
Service: 5
Shenila Mehdi
This location is very clean, well maintained and all food items were fresh and stocked well. Nothing was running out. Vegetables for salad were fresh and appealing. Service was wonderful too. They also prepped a requested pizza for us that came in delicious. Lots of arcade games as well. There were also some vendors doing caricatures and face paint at a charge.
Atmosphere: 5
Food: 5
Service: 5
Massiel Marcano-Polo
We had a very disappointing experience at CiCi’s Pizza in Katy. We came as a large group of 7 adults and 5 kids. When we arrived, we had to wait quite a while just to get a clean table.
After we had been eating for about 20–25 minutes, the power went out. We understand that the power outage was not the restaurant’s fault, and we were patient and waited for a bit. Our main reason for coming was for the kids to eat and play.
I decided to calmly speak with the manager to explain the situation and simply ask if it would be possible to get a voucher for the kids so we could bring them back another day. Unfortunately, instead of listening, the manager started yelling at me and refused to hear what I was trying to say. I was not asking for anything unreasonable—just trying to find a solution.
The lack of professionalism and customer service was very upsetting, especially in front of our children. Because of how the situation was handled, we will not be returning. This was a very poorly handled of customer service....they should be able to training the manager staff with better skills.
Judyta Furini
We visited Cicis last night and were really impressed with the value for money. Currently, Cicis is offering a $5.99 all-you-can-eat pizza buffet deal on Mondays and Tuesdays. To get this price, you just need to show the digital coupon found on their website or social media pages. This specific promotion is running for a limited time through late 2025. Beyond the great price, the experience was excellent: Freshness: We were pleased to find that everything on the buffet was fresh. Quality: We really enjoyed the pizza; they kept the rotations coming so nothing sat out too long. Atmosphere: It’s a fantastic, budget-friendly option for a weeknight dinner.
Atmosphere: 5
Food: 5
Service: 5
Fariha Ali
12/13/2025 around 8:30 pm I was entered with my family and we pay for buffet there is one guy I asked him I need to order the pizza thin crust veggie pizza and spinach pizza the guy gave me buzzer when the buzzer ring i go to pickup my pizza the guy gave me only one pizza thin crust veggie I asked him I order one more pizza which is spinach he said its ready in 5 minutes then I wait after 10 minutes I go again on the counter and asked the lady I’m waiting for pizza she said to other employees to put on the buffet I said I need on the table then I ask her is it the new rule that not giving on the table she started shouting and said we gonna put on the buffet she was so rude and disrespectful lady I ask her how’s the manager she said I am the manager white lady I’m not going again on this location because the employee on this location are very rude this is the 3rd time happening with me
Service: 1
Yasmi Gutierrez
Honestly if you want to unlock a childhood memory this is the place. I loved coming as little kid. Place is always clean and food is always stocked up.
Friendly service, clean restaurant and good food definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
April Hernandez
Some pizza was old or left out for too long. But it was very clean and friendly staff.
Atmosphere: 5
Food: 3
Service: 5
Angel V
I love it 🤤
Atmosphere: 5
Food: 5
Service: 5
Sheila Jones
My baby love to play in the arcade
Atmosphere: 5
Food: 5
Service: 5
anthony
i entered this establishment expecting a joyful time with arcade machines, a buffet, and a holistic atmosphere. but come to my surprise the staff and management picked on our group for “being loud and obnoxious”. why would i want to come to an establishment that discourages fun; which the restaurant was intended for! to put a cherry on top we were screamed at on our way out by the employees like a show. I will never come back to this “pizza” restaurant ever again. I discourage anyone else from getting food here.
I want to specifically shoutout employee journey! She was very generous to me and my kids! Overall this location is clean, busy for a reason, and fast!
Atmosphere: 5
Food: 5
Service: 5
Pizza’s are always on point. Love eating at this location.
Atmosphere: 5
Food: 5
Service: 5
My family eats at this location all the time and the pizza is great. But today, the pizza crust was very chewy and felt like I was eating cardboard. Hope they didn't change recipe, but there is a whole new crew working here. Not coming back to this one. Have to try a different location.Now have to drive even further for pizza.Spoke to manager but didn't seem to care. I assume she was the manager. This was at the Pin Oak location.
Atmosphere: 4
Food: 3
Service: 4
I had an excellent time here!
Atmosphere: 5
Food: 5
Service: 5
This location is very clean, well maintained and all food items were fresh and stocked well. Nothing was running out. Vegetables for salad were fresh and appealing. Service was wonderful too. They also prepped a requested pizza for us that came in delicious.
Lots of arcade games as well. There were also some vendors doing caricatures and face paint at a charge.
Atmosphere: 5
Food: 5
Service: 5
We had a very disappointing experience at CiCi’s Pizza in Katy. We came as a large group of 7 adults and 5 kids. When we arrived, we had to wait quite a while just to get a clean table.
After we had been eating for about 20–25 minutes, the power went out. We understand that the power outage was not the restaurant’s fault, and we were patient and waited for a bit. Our main reason for coming was for the kids to eat and play.
I decided to calmly speak with the manager to explain the situation and simply ask if it would be possible to get a voucher for the kids so we could bring them back another day. Unfortunately, instead of listening, the manager started yelling at me and refused to hear what I was trying to say. I was not asking for anything unreasonable—just trying to find a solution.
The lack of professionalism and customer service was very upsetting, especially in front of our children. Because of how the situation was handled, we will not be returning.
This was a very poorly handled of customer service....they should be able to training the manager staff with better skills.
We visited Cicis last night and were really impressed with the value for money. Currently, Cicis is offering a $5.99 all-you-can-eat pizza buffet deal on Mondays and Tuesdays.
To get this price, you just need to show the digital coupon found on their website or social media pages. This specific promotion is running for a limited time through late 2025.
Beyond the great price, the experience was excellent:
Freshness: We were pleased to find that everything on the buffet was fresh.
Quality: We really enjoyed the pizza; they kept the rotations coming so nothing sat out too long.
Atmosphere: It’s a fantastic, budget-friendly option for a weeknight dinner.
Atmosphere: 5
Food: 5
Service: 5
12/13/2025 around 8:30 pm I was entered with my family and we pay for buffet there is one guy I asked him I need to order the pizza thin crust veggie pizza and spinach pizza the guy gave me buzzer when the buzzer ring i go to pickup my pizza the guy gave me only one pizza thin crust veggie I asked him I order one more pizza which is spinach he said its ready in 5 minutes then I wait after 10 minutes I go again on the counter and asked the lady I’m waiting for pizza she said to other employees to put on the buffet I said I need on the table then I ask her is it the new rule that not giving on the table she started shouting and said we gonna put on the buffet she was so rude and disrespectful lady I ask her how’s the manager she said I am the manager white lady I’m not going again on this location because the employee on this location are very rude this is the 3rd time happening with me
Service: 1
Honestly if you want to unlock a childhood memory this is the place. I loved coming as little kid. Place is always clean and food is always stocked up.
Atmosphere: 5
Food: 5
Service: 5
Great place and great price
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Friendly service, clean restaurant and good food definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Some pizza was old or left out for too long. But it was very clean and friendly staff.
Atmosphere: 5
Food: 3
Service: 5
I love it 🤤
Atmosphere: 5
Food: 5
Service: 5
My baby love to play in the arcade
Atmosphere: 5
Food: 5
Service: 5
i entered this establishment expecting a joyful time with arcade machines, a buffet, and a holistic atmosphere. but come to my surprise the staff and management picked on our group for “being loud and obnoxious”. why would i want to come to an establishment that discourages fun; which the restaurant was intended for! to put a cherry on top we were screamed at on our way out by the employees like a show. I will never come back to this “pizza” restaurant ever again. I discourage anyone else from getting food here.
Atmosphere: 1
Food: 1
Service: 1
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