Great ice cream and great service! Seems like they’ve either hired better employees or improved their training
Atmosphere: 5
Food: 5
Service: 5
E M
What a terrible experience!! I've always been a fan of cloud 10 over the past few years. Recently coming to this location has changed my mind. Walked in and the floor was so wet and no wet floor sign. Especially when coming in with children that is so dangerous. I order the same thing I've always ordered for years a banana split. The employee was very rude, the entire time. Once my order was complete I pointed out to her that my order was wrongly made. She responded that's how I make it. I was here Sunday at 8:00 p.m. March 10th 2024.
Atmosphere: 1
Food: 1
Service: 1
Andres Ortiz
I most probably won’t be coming back although the brown sugar cookies and cream is my favorite. However, the girl with lashes needs some serious customer service training, this is now my 5th time visiting and it’s always the same “I don’t want to be here attitude,” I don’t expect from much from a high schooler but WOW I had my own poor interaction but to see her treating other customers the same way blew my mind. She sits in her little corner on her phone and rolls her eyes and is BOTHERED when you come in, this ice cream place has amazing flavors, but will not get repeat business with this types of employees….
Atmosphere: 1
Food: 5
Service: 1
Beatriz
Came to cloud 10 creamery with my husband, and left very disappointed. The employee had a bad attitude and talked back rudely, I was so shocked. Made my order wrong and when confronted she lied to me. Very disappointed on the overall experience!!
Service: 1
John Fleet
What a terrible experience!! I've always been a fan of cloud 10 over the past few years. Recently coming to this location has changed my mind. Walked in and the floor was so wet and no wet floor sign. Especially when coming in with children that is so dangerous. I order the same thing I've always ordered for years a banana split. The employee was very rude, the entire time. Once my order was complete I pointed out to her that my order was wrongly made. She responded that's how I make it. I was here Sunday at 8:00 p.m. March 10th 2024.
Atmosphere: 1
Food: 1
Service: 1
Aden Adil Oztas
This place is awesome! I love their flavors and service! Definitely coming back again! ???????
Lauren Shutter
We visited the Katy location and had the best experience! Yummy ice cream, made on the spot cones, best customer service that even replaced our scoop when it fell off the cone! Definitely going back!
Chelsea Elemeno
This is one of a handful of places we can take our neurodiverse toddler. He’s easily overwhelmed and always picks up on other’s feelings about him through tone or annoyed and rushed interactions. Ethan, coincidentally, is who weve been helped by every time. He’s always calm, considerate and patient with us, no matter what state my son is in. Given that I can’t teach my son through interactions he hasn’t had, it’s beyond appreciated that my son can go to Cloud10 and be treated with decency and respect, even if he is a child. The ice cream is fantastic too- never any weird ice crystal pieces, it’s always mixed well, the flavors are fun & it’s just a unique experience we only get at Cloud10. And the made to order waffle cone? GENIUS!!
Seshu Babu Kanuri
Went there a couple of times during the day with a Groupon but the place is closed without any notice. These folks do not maintain the timings as per what has been listed on their website. Please call them and check it to see if they are open. I have called and they said that they are open from 3:00 PM on weekdays, though the google maps and the web says they are open from 1:00 PM. I am yet to exchange my groupon after a month.
Smitha Vikram
The Icecream was way overpriced for the quality and quantity.
Flavor s are a little strangel but over all it’s amazing.
Mohammed Jamil
It's OK. Very plain ice cream. Barely any taste.
Melissa Fortney
Love that it's not your typical ice cream shop. The flavor are so unique and yummy! It's a little pricey, but what isn't this days. We tried their most requested flavor the Nutella w/Marshmallows and also the Cafe Sua Da and Earl Grey Lemon. So Good! Highly recommend trying this place.
Sunny Dhamija
A tad expensive but great location for family ice cream night. We sat outside under stars and once kids were done they played on the grass with the other kids. Great evening
Francisco Merizalde
Really good ice cream and friendly staff. They will let you try different flavors, they are attentive and the waffle cones are always fresh. It's a little pricey and the portions are normal so coming from places with oversized portions you notice the difference.
Great ice cream and great service! Seems like they’ve either hired better employees or improved their training
Atmosphere: 5
Food: 5
Service: 5
What a terrible experience!! I've always been a fan of cloud 10 over the past few years. Recently coming to this location has changed my mind. Walked in and the floor was so wet and no wet floor sign. Especially when coming in with children that is so dangerous. I order the same thing I've always ordered for years a banana split. The employee was very rude, the entire time. Once my order was complete I pointed out to her that my order was wrongly made. She responded that's how I make it. I was here Sunday at 8:00 p.m. March 10th 2024.
Atmosphere: 1
Food: 1
Service: 1
I most probably won’t be coming back although the brown sugar cookies and cream is my favorite. However, the girl with lashes needs some serious customer service training, this is now my 5th time visiting and it’s always the same “I don’t want to be here attitude,” I don’t expect from much from a high schooler but WOW I had my own poor interaction but to see her treating other customers the same way blew my mind. She sits in her little corner on her phone and rolls her eyes and is BOTHERED when you come in, this ice cream place has amazing flavors, but will not get repeat business with this types of employees….
Atmosphere: 1
Food: 5
Service: 1
Came to cloud 10 creamery with my husband, and left very disappointed. The employee had a bad attitude and talked back rudely, I was so shocked. Made my order wrong and when confronted she lied to me. Very disappointed on the overall experience!!
Service: 1
What a terrible experience!! I've always been a fan of cloud 10 over the past few years. Recently coming to this location has changed my mind. Walked in and the floor was so wet and no wet floor sign. Especially when coming in with children that is so dangerous. I order the same thing I've always ordered for years a banana split. The employee was very rude, the entire time. Once my order was complete I pointed out to her that my order was wrongly made. She responded that's how I make it. I was here Sunday at 8:00 p.m. March 10th 2024.
Atmosphere: 1
Food: 1
Service: 1
This place is awesome! I love their flavors and service! Definitely coming back again! ???????
We visited the Katy location and had the best experience! Yummy ice cream, made on the spot cones, best customer service that even replaced our scoop when it fell off the cone! Definitely going back!
This is one of a handful of places we can take our neurodiverse toddler. He’s easily overwhelmed and always picks up on other’s feelings about him through tone or annoyed and rushed interactions. Ethan, coincidentally, is who weve been helped by every time. He’s always calm, considerate and patient with us, no matter what state my son is in. Given that I can’t teach my son through interactions he hasn’t had, it’s beyond appreciated that my son can go to Cloud10 and be treated with decency and respect, even if he is a child. The ice cream is fantastic too- never any weird ice crystal pieces, it’s always mixed well, the flavors are fun & it’s just a unique experience we only get at Cloud10. And the made to order waffle cone? GENIUS!!
Went there a couple of times during the day with a Groupon but the place is closed without any notice. These folks do not maintain the timings as per what has been listed on their website. Please call them and check it to see if they are open. I have called and they said that they are open from 3:00 PM on weekdays, though the google maps and the web says they are open from 1:00 PM. I am yet to exchange my groupon after a month.
The Icecream was way overpriced for the quality and quantity.
Restaurantji Recommends
Flavor s are a little strangel but over all it’s amazing.
It's OK. Very plain ice cream. Barely any taste.
Love that it's not your typical ice cream shop. The flavor are so unique and yummy! It's a little pricey, but what isn't this days. We tried their most requested flavor the Nutella w/Marshmallows and also the Cafe Sua Da and Earl Grey Lemon. So Good! Highly recommend trying this place.
A tad expensive but great location for family ice cream night. We sat outside under stars and once kids were done they played on the grass with the other kids. Great evening
Really good ice cream and friendly staff. They will let you try different flavors, they are attentive and the waffle cones are always fresh. It's a little pricey and the portions are normal so coming from places with oversized portions you notice the difference.
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