I went to this Dairy Queen today with my three boys, all very excited for ice cream. I chose the drive-thru because it’s the easiest option for me as a mother, especially since one of my sons is autistic and can become overwhelmed, and another was asleep in the car.
When I pulled into the drive-thru, I waited a while before anyone spoke on the intercom (there were no other cars in line). Eventually, a gentleman came on and said the drive-thru was not working. I said okay and parked, even though it meant waking my sleeping son and bringing my autistic child inside while he was stimming, which is exactly why I try to use drive-thrus whenever possible.
Once inside, I noticed the same employee wearing a headset, laughing and talking with a family. He then walked behind the counter and took an order for someone who was clearly in the drive-thru. At that point, it was obvious the drive-thru was working.
That was extremely upsetting. If the drive-thru had simply been used when I was there, I could have been in and out quickly without having to unload all my children. Being told it wasn’t working, only to see it actively being used, felt dismissive.
I understand everyone has busy days, but for parents especially those with special needs children, small things like this make a big difference. I hope management addresses this so other families don’t have the same experience.
Atmosphere: 1
Food: 4
Service: 1
Brittany Matta
The man at the drive thru speaker had no professionalism, one of my 3 meals was not customized correctly, and 2 out of 3 blizzard treats were not even what I ordered. Safe to say I won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Elsie Salazar
Best Dairy Queen ever!! The staff is totally awesome n run a tight ship! The food is great n temperature is hot n food pretty fresh!! Thank you ladies!!
Atmosphere: 5
Food: 5
Service: 5
Natalie
Good but never have cotton candy my favorite 😍
Atmosphere: 4
Food: 4
Service: 4
Kordel Dawkins (KD.EDITING)
I’ve received the most worst service at 10:32pm Who ever works this shift from. 5-10 or whatever shifts may work he is disrespectful unwilling and could be the cause of sales plummeting from the location specifically I was pleading with the man the said his name was Dillion and he said they close at 10:30 and I went back and forth with the guy until I realized if he doesn’t care about state a omission And tell me that they close at 10:30 they probably if given an opportunity spit in my food or contaminate my food cause I demanded to be served and I feel as though no one should beg to spend 10 dollars on two regular 4 something dollar jalitos coming directly off from work serving customers (meaning myself) until we officially closed so I’m baffled by the preposterous nature of them denying service to me. when on the website on Google and on Apple Maps shows they are still open and says closing soon so I drove to the grand parkway location right no Gillian there but better quicker service and I’m gonna grand parkway Dairy Queen it . Goodnight and stay firm on principle no matter who you are.
Nhan Tran
Food better quality
Atmosphere: 4
Food: 5
Service: 5
Crystalaun Scott
Everything was cook to perfection
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Texas T-Brand Tacos 3, Burger
Sonya West
They have great food and the service has gotten alot better with new people.
Atmosphere: 5
Food: 4
Service: 4
Erica S
Been going to Dairy Queen’s for years and this is the first time I had a bad experience. Young lady with glasses and black hair took my order, she looked like she didn’t want to be there since she took my order. When she handed my Blizzard, it was the wrong one. I mentioned that it tasted a little funny, not what I usually get. The employee responded, “Not trying to be a JERK but, I’m pretty sure you ordered a different Blizzard.” I smiled and clarified that I had ordered a Strawberry Cheesecake with Chocolate, but she turned around looking mad and remade it with an attitude, and the second one ended up so watery I just threw it away. It wasn’t worth going back to argue, but I hope management can provide some additional customer service training. A little kindness goes a long way.
Walked in and there were multiple employees standing around in the kitchen and no customers in the store or in the drink-thru. Stood at the counter for a a minute or two with employees in the kitchen looking at me and not saying a word, so I walked out and went to Culver’s.
Jeffrey Maeker
Fast service and good food
Atmosphere: 5
Food: 5
Service: 5
Scott “and” Sarah
No complaints. Clean, quiet, reasonable.
Atmosphere: 5
Food: 4
Service: 4
S Matteo
I went here specifically for the new Dr Pepper BBQ burger. It was absolutely horrific! It tasted utterly disgusting! I couldn't even finish eating it, it was soooo bad. It not only tasted bad, but everything about it was gross. The burger was soggy and super greasy! This experience was a perfect reminder of why I don't go to DQ anymore...
Atmosphere: 3
Food: 1
Service: 2
Bere
Got two small blizzards and when I was given them they were already all melted, didn’t make it to my house and I live 6 minutes away. Got home and just threw them away.
I went to this Dairy Queen today with my three boys, all very excited for ice cream. I chose the drive-thru because it’s the easiest option for me as a mother, especially since one of my sons is autistic and can become overwhelmed, and another was asleep in the car.
When I pulled into the drive-thru, I waited a while before anyone spoke on the intercom (there were no other cars in line). Eventually, a gentleman came on and said the drive-thru was not working. I said okay and parked, even though it meant waking my sleeping son and bringing my autistic child inside while he was stimming, which is exactly why I try to use drive-thrus whenever possible.
Once inside, I noticed the same employee wearing a headset, laughing and talking with a family. He then walked behind the counter and took an order for someone who was clearly in the drive-thru. At that point, it was obvious the drive-thru was working.
That was extremely upsetting. If the drive-thru had simply been used when I was there, I could have been in and out quickly without having to unload all my children. Being told it wasn’t working, only to see it actively being used, felt dismissive.
I understand everyone has busy days, but for parents especially those with special needs children, small things like this make a big difference. I hope management addresses this so other families don’t have the same experience.
Atmosphere: 1
Food: 4
Service: 1
The man at the drive thru speaker had no professionalism, one of my 3 meals was not customized correctly, and 2 out of 3 blizzard treats were not even what I ordered. Safe to say I won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Best Dairy Queen ever!! The staff is totally awesome n run a tight ship! The food is great n temperature is hot n food pretty fresh!! Thank you ladies!!
Atmosphere: 5
Food: 5
Service: 5
Good but never have cotton candy my favorite 😍
Atmosphere: 4
Food: 4
Service: 4
I’ve received the most worst service at 10:32pm
Who ever works this shift from. 5-10 or whatever shifts may work he is disrespectful unwilling and could be the cause of sales plummeting from the location specifically I was pleading with the man the said his name was Dillion and he said they close at 10:30 and I went back and forth with the guy until I realized if he doesn’t care about state a omission And tell me that they close at 10:30 they probably if given an opportunity spit in my food or contaminate my food cause I demanded to be served and I feel as though no one should beg to spend 10 dollars on two regular 4 something dollar jalitos coming directly off from work serving customers (meaning myself) until we officially closed so I’m baffled by the preposterous nature of them denying service to me. when on the website on Google and on Apple Maps shows they are still open and says closing soon so I drove to the grand parkway location right no Gillian there but better quicker service and I’m gonna grand parkway Dairy Queen it . Goodnight and stay firm on principle no matter who you are.
Food better quality
Atmosphere: 4
Food: 5
Service: 5
Everything was cook to perfection
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Texas T-Brand Tacos 3, Burger
They have great food and the service has gotten alot better with new people.
Atmosphere: 5
Food: 4
Service: 4
Been going to Dairy Queen’s for years and this is the first time I had a bad experience. Young lady with glasses and black hair took my order, she looked like she didn’t want to be there since she took my order. When she handed my Blizzard, it was the wrong one. I mentioned that it tasted a little funny, not what I usually get. The employee responded, “Not trying to be a JERK but, I’m pretty sure you ordered a different Blizzard.” I smiled and clarified that I had ordered a Strawberry Cheesecake with Chocolate, but she turned around looking mad and remade it with an attitude, and the second one ended up so watery I just threw it away. It wasn’t worth going back to argue, but I hope management can provide some additional customer service training. A little kindness goes a long way.
Atmosphere: 3
Food: 1
Service: 1
Had to treat myself to a Oreo blizzard!!
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Walked in and there were multiple employees standing around in the kitchen and no customers in the store or in the drink-thru. Stood at the counter for a a minute or two with employees in the kitchen looking at me and not saying a word, so I walked out and went to Culver’s.
Fast service and good food
Atmosphere: 5
Food: 5
Service: 5
No complaints. Clean, quiet, reasonable.
Atmosphere: 5
Food: 4
Service: 4
I went here specifically for the new Dr Pepper BBQ burger.
It was absolutely horrific! It tasted utterly disgusting! I couldn't even finish eating it, it was soooo bad. It not only tasted bad, but everything about it was gross. The burger was soggy and super greasy! This experience was a perfect reminder of why I don't go to DQ anymore...
Atmosphere: 3
Food: 1
Service: 2
Got two small blizzards and when I was given them they were already all melted, didn’t make it to my house and I live 6 minutes away. Got home and just threw them away.
Atmosphere: 1
Food: 1
Service: 1
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