Jack in the Box
3072 N Fry Rd, Katy
(281) 828-1404
Recent Reviews
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The food was so soggy and they took forever to get my order in
Atmosphere: 3
Food: 1
Service: 1
I was refused service for no reason only power of authority. Paid for an online order and the young lady who works the night shift refused to give me my order that was paid online for pickup. Laughed in my face and told me I had to go back thru the drive thru that I already waited patiently in for over 15 mins. I was given my refund back through district manager and was told I would be receiving two coupons for meals and still haven’t received them. The way she carried on and had a male employee following her lead shows she shouldn’t be working with peoples food. That bag probably had spit on the food on something. Just a very unpleasant unsettling feeling coming to my favorite place to get fast food and location. Seems as if the location is not eoe friendly either as they seem to have all one race working the location as if a family own business
Atmosphere: 1
Food: 1
Service: 1
Employee with mustache (goatee) told me to make a turn around because the car BEHIND me only order a “drink” but waited for 10 mins for them to move as if he knows them obviously giving special treatment then another 30 mins making me wait for my FOOD that I had already paid for very disrespectful over night employees manger needs to know that are not doing their job right
We ordered the free tmobile Jumbo Jack and paid for the cheese it looked like they slapped it on a cold pattie didn't realize it till after got home 5 minutes away. The time was 530 and there was no one in the store the girl in red shirt it the back didn't really care about the food quality
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Burger
This location SUCKS. ALL MY FOOD WAS COLD. When I returned to drive through to complain, she didn't even come to the window. BURGER WASNT COOKED, CHEESE WAS LIKE PLASTIC, AND MY DRINK TASTED LIKE GREASE...AVOID AVOID
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger, Fries
First of ima just start by saying if i could leave a one star i would, Im in believe that the manger isnt aware how this location is being ran. I used to work at a fast food restaurant to know the basic concept of customer service.. this location is complete trash I love jack in the box, well i used to i dont know if its the change is staff or something but ive been going to this location for years now and just recently this location has made me never want to return, almost every time i come here they mess up my order not just that but they take over 20 minutes just to come to take my order then on top of that it takes then so long just to make it only to be disappointed to see they messed up my order. You can clearly see the staff in the back in there on there phones sitting around. I just left jack in the box after trying to give it a second chance after messing up my previous order and of course they gave me the wrong order. Never again 0/10
Trash
I spent almost $28 there and they didn't send all my food through doordash. I ordered a combo and only got the sandwich. I called they at like that wanted to make it right then they stopped answering the phone. The manager never did call me back to refund my money. It's koo 20 something dollars gone to waste but I'm never ordered there again
Food: 1
Recommended dishes: Chicken Sandwich
giving out cold foods and mix with wrong food on purpose
Atmosphere: 1
Food: 1
Service: 1
Charge me for four of the 2 tacos , I check order when I got home and only had 2 tacos bad customer service
Service: 1
This morning we were literally the only ones in the whole place and nobody in drive thru. They would come and go to the front and wouldn’t even acknowledge us or tell us we’ll be right with you. Took our order and left with the receipt still on the printer. Had to reach over the counter to grab it.
Service is horrible Don’t like your job, go to school and get a job somewhere else
Atmosphere: 1
Service: 1
Restaurantji Recommends
It was awesome
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken Sandwich
I went through the drive thru on Xmas day for side and tea. The line was fast. I did have to park and walk in just to get a straw.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Potato Wedges with Cheese
Very bad service
I'm at this location and the man is very rude, he's tired but he doesn't serve well.
I was tired, irritable, hungry and cranky. I went through the drive through and the customer service of a young man named Johnathan made a world of difference for my night. His demeanor and service was like none other that I've experienced at a fast food place. He was awesome and I pray he excels in whatever his future plans are in life. I will definitely stop there again.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Chicken Sandwich
Sour dough smash jask was outstanding
Atmosphere: 5
Food: 5
Service: 5
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