Jack in the Box

903 S Mason Rd, Katy
(346) 295-8116

Recent Reviews

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Lakiesha senior

I placed a DoorDash order for my husband and me at 1:20 AM at night on January 8, 2026, and once again items were missing from my order. My Red Bull and fries were not included, and this has become a pattern with this location. Something like this keeps happening, which is extremely frustrating and unacceptable. Good thing DoorDash refunded me for the missing items, but this situation shouldn’t keep occurring.NEVER ORDERING FROM HERE AGAIN

Atmosphere: 1

Food: 1

Service: 1

Martha Brown

This place is a train wreck. Ordered a meal plus just a burger with extra pickles. Realized the order was wrong in the drive through line - guy took stuff back. Gave us new order - hamburger had meat and that was it. No sauce or veggies. Or pickles. Cannot believe this is still open. And none of it was hot. Had a similar experience the previous visit

Atmosphere: 1

Food: 1

Service: 1

Laura Reed

Friendly service and disturbingly good tacos!

Atmosphere: 5

Food: 5

Service: 5

D king

They got my order wrong 3 times already try to call no one ever answer the phone the first few time I took it as a loss since I didn’t want to drive back up there but again now yall owe me my money back

Atmosphere: 4

Food: 3

Service: 1

Brian

Wasn't the best but it is fast food

Atmosphere: 1

Food: 2

Service: 2

Ambrose Rosario

This Jack in the Box was on point compared to the ones in San Antonio. My wife and I had breakfast sandwiches and they were made fresh and tasted great. The restrooms and kitchen were clean. Overall great Jack in the Box location. Wish you were in San Antonio.

Atmosphere: 5

Food: 5

Service: 5

Jessica Dennis

Waited at the counter for 10 minutes for anyone to take my order. Left and went to another location. Will not be back to this location until their staff is trained to assist guests.

Atmosphere: 1

Food: 4

Service: 1

Dlebert Jones

Food tasts like its been sitting under a heat lamp for hours

Atmosphere: 2

Food: 1

Service: 3

Christopher Arbuckle

Got two “Breakfast Jacks” for my mom and one of them had bites taken out of it. Screw y’all.

Atmosphere: 1

Food: 1

Service: 1

Randall s Bentley

Why in hell cant someone at this location teach there employees to correctly make thier food the employees suck there every time i go there my food is never right.....

Food: 1

Service: 1

La Redia Ross

I like the food

Vicky Spence

Caught it in a slow day and enjoyed the visit with the staff! Good food as usual, but really nice people!

Atmosphere: 4

Food: 4

Service: 5

Amy

Decent enough. If I were to be more discriminating and trying to meet higher standards I wouldn't be able to eat here. Fast enough, cheap enough and decent for fast good.

Atmosphere: 2

Food: 3

Service: 4

costcoromy

The food was brought out quickly and was hot and fresh — great service! However, the music in the restaurant was a bit too loud, which made it hard to enjoy the meal comfortably. A slightly quieter atmosphere would definitely improve the dining experience.

Atmosphere: 3

Food: 5

Service: 5

Vinny Raviele

Best Tacos

Atmosphere: 4

Food: 5

Service: 4

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