Jack in the Box
903 S Mason Rd, Katy
(346) 295-8116
Recent Reviews
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Got two “Breakfast Jacks” for my mom and one of them had bites taken out of it. Screw y’all.
Atmosphere: 1
Food: 1
Service: 1
Why in hell cant someone at this location teach there employees to correctly make thier food the employees suck there every time i go there my food is never right.....
Food: 1
Service: 1
I like the food
Caught it in a slow day and enjoyed the visit with the staff! Good food as usual, but really nice people!
Atmosphere: 4
Food: 4
Service: 5
Decent enough. If I were to be more discriminating and trying to meet higher standards I wouldn't be able to eat here. Fast enough, cheap enough and decent for fast good.
Atmosphere: 2
Food: 3
Service: 4
The food was brought out quickly and was hot and fresh — great service! However, the music in the restaurant was a bit too loud, which made it hard to enjoy the meal comfortably. A slightly quieter atmosphere would definitely improve the dining experience.
Atmosphere: 3
Food: 5
Service: 5
Best Tacos
Atmosphere: 4
Food: 5
Service: 4
I went thru the drive thru last night and when I got home I has an ultimate BACON CHEESE burger and everybody who knows me knows I don't eat pork or cheese ..I came back in the next day to tell them my order was wrong they remade it for me Thank you thank you
Atmosphere: 5
Food: 5
Service: 5
Nadia the cashier is always providing great service at the speaker when I order my meal at the drive thru. Fairly price, I love the tacos and she always knows to put everything on them. Highly recommend this location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seasoned Curly Fries, Burger, Tiny Tacos
Buttery Jack is delicious.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Burger
Restaurantji Recommends
This location for whatever reason can not get the order correct. Very disappointing
The food is excellent for it to be fast food. Everything was fresh and delicious and it's real food. You don't have to question what you're eating.
Atmosphere: 5
Food: 5
Service: 5
They take too long
Atmosphere: 1
Food: 1
Service: 1
The manager treats people badly
Atmosphere: 1
Service: 1
The female employee that was working at 4am on 3/10/2025 is incredibly rude, disrespectful, and unprofessional. We pulled up to the speaker and before we could say anything, she shouts, "ONLINE ORDERS ONLY!" We said okay and proceeded to place our order online. My husband said, "Ma'am?" And again, she shouts, "ONLINE ORDERS ONLY!!!" My husband and I were shocked. He responded, "Yes. We are placing one now. I just wanted to know if your ice cream machine is working." She said, "Ughhh yeah but we can't do that. It's online orders only." Since it wasn't working, we waited quite some time and asked if the system was still updating and she said, "Yeah..." and I kid you not, "ONLINE ORDERS ONLY!!!" When we tried to speak to her, she laughed and made some very rude comments. We will get all the information we need about this store and this particular employee and have a nice, long chat with corporate.
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