Just came in to Kolache Factory and they have the absolute worst customer service. Please hire people that can communicate with customers so they dont sound like assholes.
Atmosphere: 2
Food: 3
Service: 1
Jessica Bradford
I always order online for my meetings and pick up the next day. My orders are always ready on time and the place is clean.
Atmosphere: 5
Food: 5
Service: 5
mike k
They gave me the wrong polish and donāt speak English well
Eliany Molina
Great service, awesome kolaches āŗļø
Atmosphere: 5
Food: 5
Service: 5
Dilip Rathod
High quality food to your taste. Great service & amicable atmosphere.
Atmosphere: 4
Food: 4
Service: 4
Sofia PatiƱo
White mocha perfection
Food: 5
Service: 5
Annon Manori
Decent kolaches but I donāt understand why the person grabbing and packing my kolaches does not wear glovesā¦they grab a tinyyy thinnnn piece of what looks like parchment paper to grab my items then stuff it into the bag along with the piece of paper. Atleast grab the kolaches with some tongs/utensils or something.
If I could give negative stars for customer service I would. This message goes to the owner of this location, I was mistreated and disrespected by your employee, Reina, I was called a low class for using coupons that I got at HEB, she spoke to me and my niece with no respect, yelling and in a rude manner talking to me, she refused to give me her name, the store number or the corporate number ā¦ I even tried to speak to the manager but Reina stated she didnāt have a way to contact her, which she later did after I told her I was going to call corporate; my niece was present throughout the whole scandal she was giving me about my coupons, not to mention that whatever rule she was trying to rudely follow was not printed on the coupon, therefore it shouldnāt be āenforcedā, something I tried to explain to her but she was simply not willing to listen. Kolachee factory is known for not only their great food but also loving and caring customer service, something both owner and employee lacked.
Atmosphere: 1
Food: 5
Service: 1
cvm 1
Iām hungry just thinking about
Atmosphere: 5
Food: 5
Service: 5
Rudy Ammer
Clean, fast, good kolaches fresh and heated on request. Friendly help. Wish they could adjust sound on the drive-thru speaker. I have to yell to get them to hear me.
The delicious kolaches š
Atmosphere: 4
Food: 5
Service: 4
Just came in to Kolache Factory and they have the absolute worst customer service. Please hire people that can communicate with customers so they dont sound like assholes.
Atmosphere: 2
Food: 3
Service: 1
I always order online for my meetings and pick up the next day. My orders are always ready on time and the place is clean.
Atmosphere: 5
Food: 5
Service: 5
They gave me the wrong polish and donāt speak English well
Great service, awesome kolaches āŗļø
Atmosphere: 5
Food: 5
Service: 5
High quality food to your taste. Great service & amicable atmosphere.
Atmosphere: 4
Food: 4
Service: 4
White mocha perfection
Food: 5
Service: 5
Decent kolaches but I donāt understand why the person grabbing and packing my kolaches does not wear glovesā¦they grab a tinyyy thinnnn piece of what looks like parchment paper to grab my items then stuff it into the bag along with the piece of paper. Atleast grab the kolaches with some tongs/utensils or something.
Great kolaches...
Atmosphere: 3
Food: 5
Service: 5
Jalapeno popper kolache is amazing ?
Restaurantji Recommends
Excellent drive through service.
Atmosphere: 4
Food: 5
Service: 5
If I could give negative stars for customer service I would. This message goes to the owner of this location, I was mistreated and disrespected by your employee, Reina, I was called a low class for using coupons that I got at HEB, she spoke to me and my niece with no respect, yelling and in a rude manner talking to me, she refused to give me her name, the store number or the corporate number ā¦ I even tried to speak to the manager but Reina stated she didnāt have a way to contact her, which she later did after I told her I was going to call corporate; my niece was present throughout the whole scandal she was giving me about my coupons, not to mention that whatever rule she was trying to rudely follow was not printed on the coupon, therefore it shouldnāt be āenforcedā, something I tried to explain to her but she was simply not willing to listen. Kolachee factory is known for not only their great food but also loving and caring customer service, something both owner and employee lacked.
Atmosphere: 1
Food: 5
Service: 1
Iām hungry just thinking about
Atmosphere: 5
Food: 5
Service: 5
Clean, fast, good kolaches fresh and heated on request. Friendly help. Wish they could adjust sound on the drive-thru speaker. I have to yell to get them to hear me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg & Cheese, Bar-B-Q Brisket, Cream Spinach
The kolaches are delicious but the service has deteriorated a lot for some time.
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