I am disappointed when I discovered the TX Hot Polish had uncooked dough so I got my moneyback -I will never go to this location again since it is so close to my house. I normally goes to the Mason area as the owner knows how to cook the dough to be fully cooked every time. This location had a lot of Spanish personnels so it lacked the understanding of how to baked the food correctly.
Atmosphere: 5
Food: 1
Service: 2
Eric Ibarra
Uncooked dough, Lily provided good service, The atmosphere, was very clean. We got are money back but keep saying that the dough is under cook cuz of the ingredients in Side. Remember we all. Have a phone look up why you should not eat raw dough.people need to stop getting complacent with under cook food.
Atmosphere: 5
Food: 1
Service: 4
Emily Gladwell
Everything was great except the lady helping us we’ve been to this location a few times and every time we get help from her she has an awful attitude. We asked if there would be another batch of a particular kolache out soon and she rolled her eyes went to the back area for over 5 minutes and was just unnecessarily rude. Then when she came back we finished our order, and she put the items in the microwave for entirely too long and burned one of the items we had gotten. Her name was Lilly she never wore a name tag before now but she definitely needs some coaching.
Atmosphere: 4
Food: 4
Service: 1
Diana Martinez
Took over an hour to prepare a simple breakfast order for delivery. Canceled. No one wants to wait 60+ for 3 kolaches and 1 coffee. And I live 1.5 miles away from this location.
Atmosphere: 1
Food: 1
Service: 1
Theresa Looney
Koloches
Atmosphere: 5
Food: 5
Service: 5
Abram Hernandez
Hard to beat these kolaches!
Atmosphere: 3
Food: 5
Service: 5
Jermaine R.
Loads of assortment. Flavour packed and friendly service
Food: 5
Service: 5
Abi G
Great staff awesome kolaches great prices !
Food: 5
Service: 5
Lily
The kolaches are good but the girl has a hard time getting the right ones I order every time.
Atmosphere: 4
Food: 5
Service: 4
Brandon Posvar
I visited your factory on my spring break trip. I had an assortment of great kolaches. My favorite was the chicken enchilada one. Sorry no pictures of that one. Ate it too fast. Thank you Mr. Kolache.
Had a great experience at the Kolache Factory. We had 4 different styles of Kolachi's and everyone was happy. The coffee was very good and the service was excellent!!
Atmosphere: 5
Food: 5
Service: 5
LeAnn Camacho
Kolache Factory on Morton Ranch provided Katy Bengal Brigade and Cheer kolaches as a generous donation! The staff was incredibly accommodating from ordering to early morning pick up. A BIG thank you to the store and team for such generosity!
Atmosphere: 5
Food: 5
Service: 5
M C
Great service and staff. Helped out with everything I needed
Jacob
McDonald’s then kolache factory come on guys you guys have to step up your customer service I get Hair in my food at McDonald’s in kolache factory one star never coming back
Atmosphere: 1
Food: 1
Service: 1
Stephanie Zagorianakos
This is my 2nd time here. Firdt timd no issues and the 2 younger ladies wheee very nice and helpful.The lady(maybe in her late 40s) at the checkout today was rude and had a bad attitude. She was rolling her eyes child we ordered. We went to pay with a $100 bill and she said they can't take larger then a $20. Then you need to have a sign posted on your covid glass or on the entrance of the store. Train your staff to be friendlier.
I am disappointed when I discovered the TX Hot Polish had uncooked dough so I got my moneyback -I will never go to this location again since it is so close to my house. I normally goes to the Mason area as the owner knows how to cook the dough to be fully cooked every time. This location had a lot of Spanish personnels so it lacked the understanding of how to baked the food correctly.
Atmosphere: 5
Food: 1
Service: 2
Uncooked dough, Lily provided good service, The atmosphere, was very clean. We got are money back but keep saying that the dough is under cook cuz of the ingredients in Side. Remember we all. Have a phone look up why you should not eat raw dough.people need to stop getting complacent with under cook food.
Atmosphere: 5
Food: 1
Service: 4
Everything was great except the lady helping us we’ve been to this location a few times and every time we get help from her she has an awful attitude. We asked if there would be another batch of a particular kolache out soon and she rolled her eyes went to the back area for over 5 minutes and was just unnecessarily rude. Then when she came back we finished our order, and she put the items in the microwave for entirely too long and burned one of the items we had gotten. Her name was Lilly she never wore a name tag before now but she definitely needs some coaching.
Atmosphere: 4
Food: 4
Service: 1
Took over an hour to prepare a simple breakfast order for delivery. Canceled. No one wants to wait 60+ for 3 kolaches and 1 coffee. And I live 1.5 miles away from this location.
Atmosphere: 1
Food: 1
Service: 1
Koloches
Atmosphere: 5
Food: 5
Service: 5
Hard to beat these kolaches!
Atmosphere: 3
Food: 5
Service: 5
Loads of assortment. Flavour packed and friendly service
Food: 5
Service: 5
Great staff awesome kolaches great prices !
Food: 5
Service: 5
The kolaches are good but the girl has a hard time getting the right ones I order every time.
Atmosphere: 4
Food: 5
Service: 4
I visited your factory on my spring break trip. I had an assortment of great kolaches. My favorite was the chicken enchilada one. Sorry no pictures of that one. Ate it too fast. Thank you Mr. Kolache.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Had a great experience at the Kolache Factory. We had 4 different styles of Kolachi's and everyone was happy. The coffee was very good and the service was excellent!!
Atmosphere: 5
Food: 5
Service: 5
Kolache Factory on Morton Ranch provided Katy Bengal Brigade and Cheer kolaches as a generous donation! The staff was incredibly accommodating from ordering to early morning pick up. A BIG thank you to the store and team for such generosity!
Atmosphere: 5
Food: 5
Service: 5
Great service and staff. Helped out with everything I needed
McDonald’s then kolache factory come on guys you guys have to step up your customer service I get Hair in my food at McDonald’s in kolache factory one star never coming back
Atmosphere: 1
Food: 1
Service: 1
This is my 2nd time here. Firdt timd no issues and the 2 younger ladies wheee very nice and helpful.The lady(maybe in her late 40s) at the checkout today was rude and had a bad attitude. She was rolling her eyes child we ordered.
We went to pay with a $100 bill and she said they can't take larger then a $20. Then you need to have a sign posted on your covid glass or on the entrance of the store. Train your staff to be friendlier.
Atmosphere: 2
Food: 5
Service: 1
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