Verna, the customer "helper" is so disrespectful. I tried to return something and she called the manager down to help and I heard her belittling me and the worker that helped me earlier in the day. I interrupted and asked if I could just return my items. She made the process much more difficult than it had to be. After I called for an itemized receipt and went back inside of Kroger, Verna told me she couldn't help me because they close at 8, it was 8:10. I go to Kroger every weekend and I have never had a problem like this. She should be fired. My rating is solely based off Verna, Kroger in general is lovely and most employees are very helpful. PS: Bianca, the manager, was lovely and helped me understand why I couldn't do my return, something Verna was unable to do.
Kevin D.
I went to the Kroger pharmacy drive-thru to pick up a prescription for my wife, who was out of town and asked me to pick it up. When I got to the window the clerk said he had two prescriptions for her. I ask what the second one was. It was a medication that I know she had used in the past so I accepted it. It had a co-pay of $137. When my wife got back from her trip she saw the bag, read the receipt, and asked why I got it. I told her that I though she called it in. She said she did not and that she had quit taking that drug months ago. I called Kroger Pharmacy and explained that it was picked up by mistake and that we never called it in. I explained that the bag itself had never been opened, the directions, receipt, and staple still in place. She said she would have taken it back if I had called two or three days after the pick-up. I explained that my wife was out of town and we didn't know it was a mistake until she got home a week after. She then said she was sorry and in so many words , have a nice day. I left a message at Kroger Corporate and with the area manager over that Pharmacy. They never responded after some three weeks there has been no reply. My wife and I have tallied up what we spend each year at Kroger Grocery, Pharmacy and Fuel. A low estimate is $16,000 + per year. For a $137 decision by a clerk, and then managment by ignoring our emails, Kroger has lost our patronage of some 20 years. We are already shopping at HEB, and buying gas at Sam's. We will move all of our prescription as soon as we decide which store has the best prices and reasonable customer service. EVEN IF THEY THROUGH THE PRESCRIPTION AWAY, REASONABLE MANGEMENT WOULD REFUND A CUSTOMER IN THIS SITUATION, RATHER THAN LOSE $16,000 WORTH OF ANNUAL BUISINESS. HOW SHORT SIGHTED!
Mark Matta
Ali .. is a hard-working man.He rearranged mushroom shelves after I shuffled the goods - un intentionally - for sure.But he smashed the doors of the fridge hardly after me as if something is bothering him.عيب كده يا علي.
Atmosphere: 3
Food: 2
Service: 1
Gabrielle N.
Very rude Starbucks employee by the name Pamela, made my drink incorrectly, made faces at me when stated the drink was incorrect. Wouldn't come back to get a drink here.
Isella C.
i love this kroger so much the employees are so kind will forever be my go to!!!!!!!!
stella W.
I would like to thank my Front End workmates and I just work there 5 years already, but I wanted a different job at this Kroger's department in the Produce or Backroom and to have a full time job.
Joe C.
They seem to be out of stock of organic items quite often. Also, a lot of people do not stop at the stop signs in front of the store to let people cross.
Jason Bert
Great Sushi for $5 on Wednesdays
Lora L.
The pick up at this specific location is always leaving out items that if I go park, I can find right on the shelves. They also never scan my paper coupons for my pick up orders. They just take the coupons and never apply them. I don't think I have ever had a positive experience with their grocery pick up. I have 2 other locations that are equal distance from my house and I'll just use them. Also, the pharmacy here did some shady stuff with my HSA card and we ended up with $1000s in fraud charges that caused problems for months.
Rob Tulp
This bakery saved my little mans birthday after daddy forgot to order the cake. You ladies are amazing at your craft!
This Kroger was selling peaches that were included in a recall due to salmonella (their purchase ticket reported that right after paying, including the product codes), their teller tells you so, and yet their Customer Service gives you a hard time to process the return/refund, this does not make sense. Really surprised they choose people without good customer-attention skills for their customer service booth. Not coming back to this Kroger.
Kevin Graham
Sale prices only apply if you have a Kroger card
Sam W.
No store does less should be the motto of this location. I've given them a few chances now to change my opinion but I'm now done with you Kroger. I've waited for the manager to "get back to me" which never happened. Poor excuse of a grocery store.
Teresa Rains
Thank you to the staff of Kroger, we appreciate you being our hero’s at this time. Stay safe
Verna, the customer "helper" is so disrespectful. I tried to return something and she called the manager down to help and I heard her belittling me and the worker that helped me earlier in the day. I interrupted and asked if I could just return my items. She made the process much more difficult than it had to be. After I called for an itemized receipt and went back inside of Kroger, Verna told me she couldn't help me because they close at 8, it was 8:10. I go to Kroger every weekend and I have never had a problem like this. She should be fired. My rating is solely based off Verna, Kroger in general is lovely and most employees are very helpful. PS: Bianca, the manager, was lovely and helped me understand why I couldn't do my return, something Verna was unable to do.
I went to the Kroger pharmacy drive-thru to pick up a prescription for my wife, who was out of town and asked me to pick it up. When I got to the window the clerk said he had two prescriptions for her. I ask what the second one was. It was a medication that I know she had used in the past so I accepted it. It had a co-pay of $137. When my wife got back from her trip she saw the bag, read the receipt, and asked why I got it. I told her that I though she called it in. She said she did not and that she had quit taking that drug months ago. I called Kroger Pharmacy and explained that it was picked up by mistake and that we never called it in. I explained that the bag itself had never been opened, the directions, receipt, and staple still in place. She said she would have taken it back if I had called two or three days after the pick-up. I explained that my wife was out of town and we didn't know it was a mistake until she got home a week after. She then said she was sorry and in so many words , have a nice day. I left a message at Kroger Corporate and with the area manager over that Pharmacy. They never responded after some three weeks there has been no reply. My wife and I have tallied up what we spend each year at Kroger Grocery, Pharmacy and Fuel. A low estimate is $16,000 + per year. For a $137 decision by a clerk, and then managment by ignoring our emails, Kroger has lost our patronage of some 20 years. We are already shopping at HEB, and buying gas at Sam's. We will move all of our prescription as soon as we decide which store has the best prices and reasonable customer service. EVEN IF THEY THROUGH THE PRESCRIPTION AWAY, REASONABLE MANGEMENT WOULD REFUND A CUSTOMER IN THIS SITUATION, RATHER THAN LOSE $16,000 WORTH OF ANNUAL BUISINESS. HOW SHORT SIGHTED!
Ali .. is a hard-working man.He rearranged mushroom shelves after I shuffled the goods - un intentionally - for sure.But he smashed the doors of the fridge hardly after me as if something is bothering him.عيب كده يا علي.
Atmosphere: 3
Food: 2
Service: 1
Very rude Starbucks employee by the name Pamela, made my drink incorrectly, made faces at me when stated the drink was incorrect. Wouldn't come back to get a drink here.
i love this kroger so much the employees are so kind will forever be my go to!!!!!!!!
I would like to thank my Front End workmates and I just work there 5 years already, but I wanted a different job at this Kroger's department in the Produce or Backroom and to have a full time job.
They seem to be out of stock of organic items quite often. Also, a lot of people do not stop at the stop signs in front of the store to let people cross.
Great Sushi for $5 on Wednesdays
The pick up at this specific location is always leaving out items that if I go park, I can find right on the shelves. They also never scan my paper coupons for my pick up orders. They just take the coupons and never apply them. I don't think I have ever had a positive experience with their grocery pick up. I have 2 other locations that are equal distance from my house and I'll just use them. Also, the pharmacy here did some shady stuff with my HSA card and we ended up with $1000s in fraud charges that caused problems for months.
This bakery saved my little mans birthday after daddy forgot to order the cake. You ladies are amazing at your craft!
Restaurantji Recommends
Meat department is really bad. No selection.
This Kroger was selling peaches that were included in a recall due to salmonella (their purchase ticket reported that right after paying, including the product codes), their teller tells you so, and yet their Customer Service gives you a hard time to process the return/refund, this does not make sense. Really surprised they choose people without good customer-attention skills for their customer service booth. Not coming back to this Kroger.
Sale prices only apply if you have a Kroger card
No store does less should be the motto of this location. I've given them a few chances now to change my opinion but I'm now done with you Kroger. I've waited for the manager to "get back to me" which never happened. Poor excuse of a grocery store.
Thank you to the staff of Kroger, we appreciate you being our hero’s at this time. Stay safe