If you ever need a quick grocery stop, this is your place! It's not too crowded so going in and out is a breeze. Also it has all the necessities therefore it's not like you will not get everything you need. I came here Christmas morning with the fear of the crowd but it was perfect. It's also a super Krogers so you'll get all the home necessities too and not just groceries. Highly recommend
Kevin L.
By far the worst customer service experience, as they never have any help. You have to stand in line and just wait. I really wish the Manager would go visit H‑E‑B to see the service, it's great!
James N.
Most Kroger stores are well managed. The store on spring green in Katy Tx. has very poor front of store customer service.
Andrew W.
First comer here!I like Kroger for many reasons! One, products are very fresh! Two, good customer service! Three, their money service is nice and fast!There are many more good things but I appreciate that this store is in the community around here!Come and enjoy the experience! ;)Cheers
Robyn F.
This review is specifically for the pharmacy at the Kroger/Spring Green store in Katy. Man...what the hell. I have just had my latest pharmacy-related irksome experience, and I am usually one of the most understanding, undemanding customers out there. I had a scrip refill last weekend. It was VERY IMPORTANT, and I truly needed it. Like, desperately. Got to the pharmacy not long after the ER physician prescribed it, only to be told it was unavailable because the pharmacy cut the wrong dose. This was right before they closed for the day, of course. Too bad for me! No meds. The following day: No meds. Day 3. No meds. I gave up. Today--EIGHT days later--I went to the drive-through to get the original scrip. Got told it WASN'T READY, and could I spin around? Ten minutes, she said. I spun around. Got pharmacy employee #2 on the next try. (We're up to 5 tries, if you're counting.) Gave her my name and DOB. She looked at her screen and flatly said: "We don't have that." My brain imploded. I turned my car off and politely--but dead-seriously--said...Thanks, I'll wait. And I did. I should have done that in the first place, but I was too sick at the time. Suddenly white coats are buzzing around. Pharmacist gets on the horn to ask if I had any questions...oh, honey, I sure did. But I left them unsaid. He was gone before I finished saying, No thanks. Employee #2 came back and I put my cards in the drawer...she slammed it so hard my windows rattled, like I'd put HER out by having the temerity to wait for my stuff. A moment later I finally had my long-lost prescription. I thanked her...got next to no response. I do not ask much from a pharmacy (or anything public, really) these days. I do not expect much. But this? I'm done. Is it just me, or is 8 days to fill an ER-visit prescription insane?
Sam A.
I hope you have some better understanding in catering to customers, if you're prejudice, disgruntled by assisting customers then do not work in a customer facing job. I also stress you establish better understanding of Texas local laws regarding the purchase of alcohol to patrons who are obviously over 21. I will not shop here again, due to poor customer service, it might not make a difference to a hourly wage employee but to Whoever cares at Kroger and as a corp you missed out on thousands that I potentially would've otherwise spent at your store.
Briana V.
Racist.. racist... racist literally thats all i have to say.. if you are a person of color save your time.. please.. they obviously hate their jobs here
Anthony France T.
For a busy Saturday afternoon, they only have 3 checkout lanes open. I'm not including the super busy self checkout lanes in this observation.
Suraya J.
This is the most dirty Kroger I have ever been to, the store sells spoiled items, the store is dusty as heck, the management admits that the store is falling apart, the cashiers have no personality and they never have food on the shelves, their is flies everywhere. I'm going to apply to be a manager because that place is in desperate need of help and I'm going to take my ocd mom along because she almost fainted seeing that place , that' store is filled with bacteria. FIX IT!!!!
Jenny H.
I normally love shopping here. Produce is fresh and usually people are really friendly. The checkout lady today was super cranky Halal or something similar was her name. I realize it's hard to work in front of people right now but a bit of chitchat and friendly demeanor goes a long way.
Great deli based upon convenience. Large selection of meats & cheeses ranging from Kroger Signature to Boar's Head. Never busy, and staff is very quick to serve you.
If you ever need a quick grocery stop, this is your place! It's not too crowded so going in and out is a breeze. Also it has all the necessities therefore it's not like you will not get everything you need. I came here Christmas morning with the fear of the crowd but it was perfect. It's also a super Krogers so you'll get all the home necessities too and not just groceries. Highly recommend
By far the worst customer service experience, as they never have any help. You have to stand in line and just wait. I really wish the Manager would go visit H‑E‑B to see the service, it's great!
Most Kroger stores are well managed. The store on spring green in Katy Tx. has very poor front of store customer service.
First comer here!I like Kroger for many reasons! One, products are very fresh! Two, good customer service! Three, their money service is nice and fast!There are many more good things but I appreciate that this store is in the community around here!Come and enjoy the experience! ;)Cheers
This review is specifically for the pharmacy at the Kroger/Spring Green store in Katy. Man...what the hell. I have just had my latest pharmacy-related irksome experience, and I am usually one of the most understanding, undemanding customers out there. I had a scrip refill last weekend. It was VERY IMPORTANT, and I truly needed it. Like, desperately. Got to the pharmacy not long after the ER physician prescribed it, only to be told it was unavailable because the pharmacy cut the wrong dose. This was right before they closed for the day, of course. Too bad for me! No meds. The following day: No meds. Day 3. No meds. I gave up. Today--EIGHT days later--I went to the drive-through to get the original scrip. Got told it WASN'T READY, and could I spin around? Ten minutes, she said. I spun around. Got pharmacy employee #2 on the next try. (We're up to 5 tries, if you're counting.) Gave her my name and DOB. She looked at her screen and flatly said: "We don't have that." My brain imploded. I turned my car off and politely--but dead-seriously--said...Thanks, I'll wait. And I did. I should have done that in the first place, but I was too sick at the time. Suddenly white coats are buzzing around. Pharmacist gets on the horn to ask if I had any questions...oh, honey, I sure did. But I left them unsaid. He was gone before I finished saying, No thanks. Employee #2 came back and I put my cards in the drawer...she slammed it so hard my windows rattled, like I'd put HER out by having the temerity to wait for my stuff. A moment later I finally had my long-lost prescription. I thanked her...got next to no response. I do not ask much from a pharmacy (or anything public, really) these days. I do not expect much. But this? I'm done. Is it just me, or is 8 days to fill an ER-visit prescription insane?
I hope you have some better understanding in catering to customers, if you're prejudice, disgruntled by assisting customers then do not work in a customer facing job. I also stress you establish better understanding of Texas local laws regarding the purchase of alcohol to patrons who are obviously over 21. I will not shop here again, due to poor customer service, it might not make a difference to a hourly wage employee but to Whoever cares at Kroger and as a corp you missed out on thousands that I potentially would've otherwise spent at your store.
Racist.. racist... racist literally thats all i have to say.. if you are a person of color save your time.. please.. they obviously hate their jobs here
For a busy Saturday afternoon, they only have 3 checkout lanes open. I'm not including the super busy self checkout lanes in this observation.
This is the most dirty Kroger I have ever been to, the store sells spoiled items, the store is dusty as heck, the management admits that the store is falling apart, the cashiers have no personality and they never have food on the shelves, their is flies everywhere. I'm going to apply to be a manager because that place is in desperate need of help and I'm going to take my ocd mom along because she almost fainted seeing that place , that' store is filled with bacteria. FIX IT!!!!
I normally love shopping here. Produce is fresh and usually people are really friendly. The checkout lady today was super cranky Halal or something similar was her name. I realize it's hard to work in front of people right now but a bit of chitchat and friendly demeanor goes a long way.
Restaurantji Recommends
Great deli based upon convenience. Large selection of meats & cheeses ranging from Kroger Signature to Boar's Head. Never busy, and staff is very quick to serve you.