It is hot inside the store because the A/C is broken, and has been like this for a while now. I really feel for the people that work here because they're here for at least 8 hours a day, and if I noticed it as soon as I walked in, then they have been dealing with it all day. This is inhumane in this Texas heat. The pizza is delicious, nonetheless. Treat your people better Little Caesars Pizza!!!
Atmosphere: 1
Food: 4
Service: 5
Diaz Diaz
Horrible customer service, the girl with the pink hair had a nasty attitude and talks to customers bad, they also do not cut the pizzas and refuse to remake pizza, I do not have a pizza cutter, and I had to tear them with my hands, They do not care about their customers
Atmosphere: 1
Food: 1
Service: 1
A, Mia C
Good place, good service, good food
Atmosphere: 5
Food: 5
Service: 4
Larry legend
Little Caesars on 5502 N Fry Rd Katy, TX 77449. I am writing to express my disappointment with a recent experience at your establishment last nights after the fireworks show was over was a bit hungry. When I step inside both employees were behind the counter hiding on their phones I had to say excuse me to receive service. I purchased three pepperoni pizzas, However, all three pizzas crust were hard as a rock and not enjoyable. Additionally, I attempted to address this issue by calling the store and requesting to speak with a manager. Unfortunately, after being placed on hold, I never received a response or follow-up, which further added to bad customer experience. I hope someone will look into this matter and take the necessary steps to improve your service and product quality.
Atmosphere: 1
Food: 1
Service: 1
Toni X
Drive thru worker threw part of my order into my car. After asking him what that was all about, he said he was frustrated. That was unacceptable, I sent in a complaint to the corporate office but, I haven’t heard back from them.
Atmosphere: 2
Food: 1
Service: 1
Jeanne Usanase
They service is good inside but on the phone the never pick up the phone you wait someone to answer you can get anyone until the you hangup.example Like Sunday I called them when I was driving from church in southwest at Houston to my house at Katy I drive 1hour until I get on their location is on FRY Road nobody pick up my call can you imagine 1hour. What kind of service is that? I can understand maybe the day they was busy because is on weekend but the was not busy was just one customer inside and is no first time the never answer customer call .
Food: 4
Service: 3
Jason Jenkins
Charged me 4 extra dollars for one topping smmfh 🤣😂🤣🤦🏾♂️
Atmosphere: 2
Food: 3
Service: 2
Wanda “MsTeezy” Turner
We tried the new self pretzel pepperoni and it was really good. I ate more slices than I should have
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pretzel Crust with Cheese Sauce \u0026 Cheese
Taurean Eveline
Everything was prepared fresh
Atmosphere: 3
Food: 5
Service: 5
Pamela M
Disappointed again. This location really needs to get it together. Got home to find out the pretzel pizza was made with red sauce when I ordered cheese sauce. The second pizza was a NO CUT and they cut it again...we tried the 4 cheese crazy puffs and they were just sad cheese breads (nothing special). The pizza was out of the oven but the crust of the standard pizza tasted off. The only positive was the service. The boy at the register was so nice. The awful, loud noise from the neighboring food establishment made this so much worse. This location has gone far downhill.
This location is rubbish, both the food and the service. Apparently on Sundays they don't have a manager responsible for this place, nor do I plan to return there 🤮🤮
Atmosphere: 1
Food: 1
Service: 1
John K.
Good food cheap.
Atmosphere: 5
Food: 5
Service: 5
Pamela Grimaldo
Good pizza that doesn’t leave you broke definitely going again
Atmosphere: 5
Food: 5
Service: 5
Azulkrema 1916
Iwish i can give 0 stars .. horrible store.. i place an order online i got to the store 25 min later and the kid at the front desk said he cant find my order that i have to wait another 15 min so they can make my pizza . This is ridiculous.. . horrible service. ..
Food: 1
T BENNETT
Really good pizza for not much money. Fast window service. Affordable .
It is hot inside the store because the A/C is broken, and has been like this for a while now. I really feel for the people that work here because they're here for at least 8 hours a day, and if I noticed it as soon as I walked in, then they have been dealing with it all day. This is inhumane in this Texas heat. The pizza is delicious, nonetheless. Treat your people better Little Caesars Pizza!!!
Atmosphere: 1
Food: 4
Service: 5
Horrible customer service, the girl with the pink hair had a nasty attitude and talks to customers bad, they also do not cut the pizzas and refuse to remake pizza, I do not have a pizza cutter, and I had to tear them with my hands, They do not care about their customers
Atmosphere: 1
Food: 1
Service: 1
Good place, good service, good food
Atmosphere: 5
Food: 5
Service: 4
Little Caesars on 5502 N Fry Rd
Katy, TX 77449. I am writing to express my disappointment with a recent experience at your establishment last nights after the fireworks show was over was a bit hungry. When I step inside both employees were behind the counter hiding on their phones I had to say excuse me to receive service. I purchased three pepperoni pizzas, However, all three pizzas crust were hard as a rock and not enjoyable. Additionally, I attempted to address this issue by calling the store and requesting to speak with a manager. Unfortunately, after being placed on hold, I never received a response or follow-up, which further added to bad customer experience.
I hope someone will look into this matter and take the necessary steps to improve your service and product quality.
Atmosphere: 1
Food: 1
Service: 1
Drive thru worker threw part of my order into my car. After asking him what that was all about, he said he was frustrated. That was unacceptable, I sent in a complaint to the corporate office but, I haven’t heard back from them.
Atmosphere: 2
Food: 1
Service: 1
They service is good inside but on the phone the never pick up the phone you wait someone to answer you can get anyone until the you hangup.example Like Sunday I called them when I was driving from church in southwest at Houston to my house at Katy I drive 1hour until I get on their location is on FRY Road nobody pick up my call can you imagine 1hour. What kind of service is that? I can understand maybe the day they was busy because is on weekend but the was not busy was just one customer inside and is no first time the never answer customer call .
Food: 4
Service: 3
Charged me 4 extra dollars for one topping smmfh 🤣😂🤣🤦🏾♂️
Atmosphere: 2
Food: 3
Service: 2
We tried the new self pretzel pepperoni and it was really good. I ate more slices than I should have
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pretzel Crust with Cheese Sauce \u0026 Cheese
Everything was prepared fresh
Atmosphere: 3
Food: 5
Service: 5
Disappointed again. This location really needs to get it together. Got home to find out the pretzel pizza was made with red sauce when I ordered cheese sauce. The second pizza was a NO CUT and they cut it again...we tried the 4 cheese crazy puffs and they were just sad cheese breads (nothing special). The pizza was out of the oven but the crust of the standard pizza tasted off. The only positive was the service. The boy at the register was so nice. The awful, loud noise from the neighboring food establishment made this so much worse. This location has gone far downhill.
Atmosphere: 2
Food: 2
Service: 3
Restaurantji Recommends
This location is rubbish, both the food and the service. Apparently on Sundays they don't have a manager responsible for this place, nor do I plan to return there 🤮🤮
Atmosphere: 1
Food: 1
Service: 1
Good food cheap.
Atmosphere: 5
Food: 5
Service: 5
Good pizza that doesn’t leave you broke definitely going again
Atmosphere: 5
Food: 5
Service: 5
Iwish i can give 0 stars .. horrible store.. i place an order online i got to the store 25 min later and the kid at the front desk said he cant find my order that i have to wait another 15 min so they can make my pizza . This is ridiculous.. . horrible service. ..
Food: 1
Really good pizza for not much money. Fast window service. Affordable .
Atmosphere: 5
Food: 5
Service: 5
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