Absolutely terrible experience from start to finish. Tonight we visited Lupe Tortilla and the service from both the hostess and the manager was unbelievably bad.
The waiting area at the hostess stand was completely overcrowded. People were packed into a very small space with no organization at all. There was literally no room to move, and when we were finally called for our table, there was no clear path to even follow the hostess through the crowd.
After waiting over an hour for a table for eight, we were squeezed in elbow to elbow. They tried to seat our entire party at three tiny 3' x 3' tables pushed end to end. There was no room to move, no room for plates, and absolutely no room to enjoy a meal. It felt uncomfortable and careless, like they were more concerned with turning tables than providing a decent dining experience.
When we asked to speak with the manager, his response made things even worse. Instead of addressing the seating issue or showing any concern for how uncomfortable the situation was, he told us our only option was to wait again. His focus was NOT on hospitality, completely ignoring the fact that we could barely sit or function at the table.
This was hands down one of the worst restaurant experiences we have ever had. Poor organization, poor communication, and zero concern for customer comfort or service. I would not recommend this location to anyone.
James Brown
The food here rocks! 44 years of awesome Tex-Mex. Get you some! I recommend the 3 pepper cheese steak. It is pretty spicy.
Atmosphere: 5
Food: 5
Service: 5
Thomas Evans
From the door to our table we were greeted by every staff member we came across. Top notch customer service! š Beef Fajitas are the ticket.
Atmosphere: 5
Food: 5
Service: 5
William Mc Cachern
Great place to eat abd enjoy a margaritas. Food was quick and good. Really enjoyed it.
Atmosphere: 5
Food: 5
Service: 5
Beth
The service was great, but the food was extremely greasy.
Atmosphere: 5
Food: 2
Service: 5
Jonah Agreda
This place made me wait 30 plus minutes for a plate of enchiladas and fajitas for two when the food finally got there the chicken was dry as heck the beef was decent but nothing tasted good after witnessing the table who ordered right before me eat and finish and had the busser clean the table all while I was still waiting for the food the other customer even joked asking where my food was and since he also noticed how long we had waited valentina our server was the only saving grace but as a kitchen manager myself I was irrate with the ticket time for a two top right before peak rush safe to say I won't be back anytime soon
Atmosphere: 2
Food: 2
Service: 5
Larry S
First time there excellent will make this my Mexican restaurant
Atmosphere: 5
Food: 5
Service: 5
Cindy Zepeda
The service I received tonight was horrible. One of the worst experiences Iāve had. My server didnāt come by was walking around and not tending to her tables. Another one of her tables was waving the check in the air waiting for her to come and grab it after 10 or more minutes. Additionally, she made an ugly face when we politely asked her for a refill. She also had us waiting for over 30 mins we had to flag a different server down for the manager. Iāve been here before and never gotten treated this way. When the manager came around all he did was apologize and still sent her back to us for her to then give us a back handed sorry. I expect better especially when the food is good but that service was horrible
Atmosphere: 3
Food: 3
Service: 1
JOANN SANDOMENICO
Wow! Great guacamole, fish tacos, warm chips with queso! Service was superior! And wow the drinks!
Atmosphere: 5
Food: 5
Service: 5
Carlos ONeil
We recently celebrated a birthday for a large party here. We had roughly 17 people and they were nice enough to allow me to reserve seating after signing a contract and putting my card on file which I didnt mind at all.
I would advise anyone looking to book for an large event here to consider NOT going with the Fajita buffet, which is 23.50 per person like I did. While the Rice/Beans and everything else was up to their usual quality our Fajitas were OLD. Like they had been pre-cooked before we ordered. We requested beef and chicken and the chicken was so dry we all ended up just sharing the Beef. Major disappointment given the amount of money for each person.
Next time, we'll order the food and just wait on it to be cooked fresh. The Fajita buffet is NOT it.
Absolutely terrible experience from start to finish. Tonight we visited Lupe Tortilla and the service from both the hostess and the manager was unbelievably bad. The waiting area at the hostess stand was completely overcrowded. People were packed into a very small space with no organization at all. There was literally no room to move, and when we were finally called for our table, there was no clear path to even follow the hostess through the crowd. After waiting over an hour for a table for eight, we were squeezed in elbow to elbow. They tried to seat our entire party at three tiny 3' x 3' tables pushed end to end. There was no room to move, no room for plates, and absolutely no room to enjoy a meal. It felt uncomfortable and careless, like they were more concerned with turning tables than providing a decent dining experience. When we asked to speak with the manager, his response made things even worse. Instead of addressing the seating issue or showing any concern for how uncomfortable the situation was, he told us our only option was to wait again. His focus was NOT on hospitality, completely ignoring the fact that we could barely sit or function at the table. This was hands down one of the worst restaurant experiences we have ever had. Poor organization, poor communication, and zero concern for customer comfort or service. I would not recommend this location to anyone.
The food here rocks! 44 years of awesome Tex-Mex. Get you some! I recommend the 3 pepper cheese steak. It is pretty spicy.
Atmosphere: 5
Food: 5
Service: 5
From the door to our table we were greeted by every staff member we came across. Top notch customer service! š Beef Fajitas are the ticket.
Atmosphere: 5
Food: 5
Service: 5
Great place to eat abd enjoy a margaritas. Food was quick and good. Really enjoyed it.
Atmosphere: 5
Food: 5
Service: 5
The service was great, but the food was extremely greasy.
Atmosphere: 5
Food: 2
Service: 5
This place made me wait 30 plus minutes for a plate of enchiladas and fajitas for two when the food finally got there the chicken was dry as heck the beef was decent but nothing tasted good after witnessing the table who ordered right before me eat and finish and had the busser clean the table all while I was still waiting for the food the other customer even joked asking where my food was and since he also noticed how long we had waited valentina our server was the only saving grace but as a kitchen manager myself I was irrate with the ticket time for a two top right before peak rush safe to say I won't be back anytime soon
Atmosphere: 2
Food: 2
Service: 5
First time there excellent will make this my Mexican restaurant
Atmosphere: 5
Food: 5
Service: 5
The service I received tonight was horrible. One of the worst experiences Iāve had. My server didnāt come by was walking around and not tending to her tables. Another one of her tables was waving the check in the air waiting for her to come and grab it after 10 or more minutes. Additionally, she made an ugly face when we politely asked her for a refill. She also had us waiting for over 30 mins we had to flag a different server down for the manager. Iāve been here before and never gotten treated this way. When the manager came around all he did was apologize and still sent her back to us for her to then give us a back handed sorry. I expect better especially when the food is good but that service was horrible
Atmosphere: 3
Food: 3
Service: 1
Wow! Great guacamole, fish tacos, warm chips with queso!
Service was superior! And wow the drinks!
Atmosphere: 5
Food: 5
Service: 5
We recently celebrated a birthday for a large party here. We had roughly 17 people and they were nice enough to allow me to reserve seating after signing a contract and putting my card on file which I didnt mind at all.
I would advise anyone looking to book for an large event here to consider NOT going with the Fajita buffet, which is 23.50 per person like I did. While the Rice/Beans and everything else was up to their usual quality our Fajitas were OLD. Like they had been pre-cooked before we ordered. We requested beef and chicken and the chicken was so dry we all ended up just sharing the Beef. Major disappointment given the amount of money for each person.
Next time, we'll order the food and just wait on it to be cooked fresh. The Fajita buffet is NOT it.
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
Had a great time waiter was great ..
Atmosphere: 5
Food: 5
Service: 5
Good service and food. Choice spot. Great American Mex food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Fajitas Mixtas
Outside was a bit more pleasant when dinningā¦
Atmosphere: 4
Food: 5
Service: 4
Fun atmosphere, very friendly service and EXCELLENT food! I try to get to Lupe's every time I'm in the West Houston area!š„°
Atmosphere: 5
Food: 5
Service: 5
Service was great for our large party of 11.
Atmosphere: 5
Food: 5
Service: 5
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