We had a wonderful birthday party, until they ran out of pancakes and half the kids had to sit and watch the other half eat while the host spent 5+ minutes getting more. Yes, we rsvp’d the correct number of kids. Then, the craft they were to facilitate was laid out on a random table and when we were brought the check after everyone left, the party host told us she put them there. We had no idea. The 1000 points for being the birthday boy were not on the card and he spent 15 minutes waiting for an attendant and then waiting for him to add the points. Had I not been there to speak up he would not have gotten the points. When ready to leave I had to find the host to ask for the check. It took over 10 minutes to run the card to pay out, and, without notification, the card I gave our host was handed to someone else who handed it to someone else who left it unattended by the register. To top it off, our host neglected to give us our gifts that were “safely locked up.” 10 minutes after we left, my husband shared that he was glad I got the gifts. When we realized no one was given the gifts, we called. A man answered after the third phone call (it just rings and then starts the menu of options over again) and told me he was going to get the gifts, call me back to be sure he had everything, then lock them up for us to pick up. He did secure the gifts and confirmed 2 packages and 1 card with gift card and a visa gift card without a card. My husband and son went back to pick them up the following day and while the actual gifts were there, the birthday card with gift card inside and the visa gift card were both missing. They gave him his free ice cream and 1000 points as a result. Checked in with the friends and they shared that the gift cards were each for $30. Main Event said they would reach out and took my information. Haven’t heard back. Wish I wouldn’t have tipped the “host.”
For context- our group of kids is very well-mannered and parents keep a close eye on their own kids, very low maintenance.
If you throw a birthday party here be sure to put the gifts in your car immediately, there are thieves among the staff. Also, don’t assume the host will be prepared or helpful.
Kausthubh Vuchi (US)
Todd the manager is amazing. Love coming here to main event!
Atmosphere: 5
Food: 5
Service: 5
Nathan Givens
Todd the manager was great. Food was hot and fresh. Everything was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Jackson Givens
Todd the manager checked on us overall service was really good.
Atmosphere: 5
Food: 5
Service: 5
Logan Tumino
Todd the manager checked on us at times and service was great overall
Atmosphere: 5
Food: 5
Service: 5
Sierra Smith
Trinity was of great service to me today(making sure to check in on me). The food came out in a timely manner and TODD the manager is pretty amazing. I treated myself today and I’m glad I did. I had the boneless chicken wings with/fries.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seasoned Fries
Siu
Nice place, go go there ❤️
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Pepperoni Pizza
Armani Myles
She helped me get a card
ABIGAL ABIGAIL URDANETA
Excellent place to have fun with kids.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos Supreme
Summer Rose
Half of the games you said your fun card for steals your points and doesn’t let you play the game. This main event is RUN DOWN and the employees do nothing to fix the issues or broken machines. Spend your gas and go to the humble or woodlands location.
We had a wonderful birthday party, until they ran out of pancakes and half the kids had to sit and watch the other half eat while the host spent 5+ minutes getting more. Yes, we rsvp’d the correct number of kids. Then, the craft they were to facilitate was laid out on a random table and when we were brought the check after everyone left, the party host told us she put them there. We had no idea. The 1000 points for being the birthday boy were not on the card and he spent 15 minutes waiting for an attendant and then waiting for him to add the points. Had I not been there to speak up he would not have gotten the points. When ready to leave I had to find the host to ask for the check. It took over 10 minutes to run the card to pay out, and, without notification, the card I gave our host was handed to someone else who handed it to someone else who left it unattended by the register. To top it off, our host neglected to give us our gifts that were “safely locked up.” 10 minutes after we left, my husband shared that he was glad I got the gifts. When we realized no one was given the gifts, we called. A man answered after the third phone call (it just rings and then starts the menu of options over again) and told me he was going to get the gifts, call me back to be sure he had everything, then lock them up for us to pick up. He did secure the gifts and confirmed 2 packages and 1 card with gift card and a visa gift card without a card. My husband and son went back to pick them up the following day and while the actual gifts were there, the birthday card with gift card inside and the visa gift card were both missing. They gave him his free ice cream and 1000 points as a result. Checked in with the friends and they shared that the gift cards were each for $30. Main Event said they would reach out and took my information. Haven’t heard back. Wish I wouldn’t have tipped the “host.” For context- our group of kids is very well-mannered and parents keep a close eye on their own kids, very low maintenance. If you throw a birthday party here be sure to put the gifts in your car immediately, there are thieves among the staff. Also, don’t assume the host will be prepared or helpful.
Todd the manager is amazing. Love coming here to main event!
Atmosphere: 5
Food: 5
Service: 5
Todd the manager was great. Food was hot and fresh. Everything was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Todd the manager checked on us overall service was really good.
Atmosphere: 5
Food: 5
Service: 5
Todd the manager checked on us at times and service was great overall
Atmosphere: 5
Food: 5
Service: 5
Trinity was of great service to me today(making sure to check in on me). The food came out in a timely manner and TODD the manager is pretty amazing. I treated myself today and I’m glad I did. I had the boneless chicken wings with/fries.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seasoned Fries
Nice place, go go there ❤️
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Pepperoni Pizza
She helped me get a card
Excellent place to have fun with kids.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos Supreme
Half of the games you said your fun card for steals your points and doesn’t let you play the game. This main event is RUN DOWN and the employees do nothing to fix the issues or broken machines. Spend your gas and go to the humble or woodlands location.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Manager Todd came by and he was amazing and super friendly! The drinks were made perfectly! ❤️
Atmosphere: 5
Food: 5
Service: 5
This place sucks and is a ripoff!
Atmosphere: 3
Food: 2
Service: 2
Great place for a family outing.
Parking: A suggestion to park closer to store front. Seen some parking lot looters and for added security I parked closure in.
Kid-friendliness: Absolutely
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Seasoned Fries, Nachos, Loaded Fries, Chicken Strips and Fries
Great staff !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos, Sliders, Nachos with Dipping Sauce
We go here often to bowl. The staff is pleasant, and activities are plentiful.
Atmosphere: 5
Food: 3
Service: 5
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