Marco's Pizza
9006 S Fry Rd, Katy
(832) 999-4241
Recent Reviews
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The people here were awesome. Great service, especially from Benz!
It’s just simply the best and cleanest and most respectful pizza place
Atmosphere: 5
Food: 5
Service: 5
Very bad customer service
Always great best pizza around
Atmosphere: 5
Food: 5
Service: 5
Found a hair in our pizza and they wanted us to bring the pizza up there to get a refund. (We had it delivered). They did offer to remake it but who would want to eat more pizza after having someone’s hair in your mouth. Sadly, we won’t be back.
Food: 1
Service: 1
Worst service experience by far! I ordered half and half pizza online. (Cheese and pepperoni) There was a glitch in their system because when I picked it up and it was all cheese. Call the store to let them know the mistake and they first told me they didn't know why I would order a half and half pizza 2 topping pizza all cheese and so would have to place another order. I call back to speak to about manager and was placed on hold for 10 minutes just so he would say he l would have to call back in 5 minutes so he could call his supervisor.
Thennnnn…..... I called back and they told me it's not their fault so 1:) order another pizza or bing the half ate 30 minute old pizza back to the store so they could recook it. Like really... !!! It's really not that deep.. I just wanted my pepperoni pizza.
Atmosphere: 1
Food: 1
Service: 1
My daughter love their pizza with BBQ sauce!
Atmosphere: 5
Food: 5
Service: 5
It says it’s open till 12pm but in fact it’s closed after 11pm
Atmosphere: 1
Food: 4
Service: 1
If they have working hours, I don't understand why they say they're closed two hours before you enter the store. If you don't want to work, go home! Find someone else. What bad service! When the photo was taken it was 10:50 and it says it closes at 12
Historically a fan, but customer service not good lately. Recent order wasn't ready until 15 mins past pickup time. Minor pizza modification request was ignored. 2 mashed meatballs were on the floor of the restaurant directly between the door and counter the whole time I was waiting.
Restaurantji Recommends
They called me after my order was scheduled to be delivered and said my order would be another 30 minutes because there was another order in the oven that was more important then my $100 order and they could not deliver my order that was already prepared. No offer of any compensation for the delay.
Service: 1
Why are your employees making pizza without gloves, it looks absolutely disgusting.
Service: 1
The service was unfriendly, no drinking water available, no ice for drinks. Was really disappointed after hearing it was so good. We were in Katy for high school football playoffs, thought it would be close and delicious 😋. Sorry
Great service! Cheese pizza a little burnt, but service was fast and great.
Food: 3
Service: 5
There was a cockroach on the table that I asked them to remove and their response was “it probably is already dead” ?
Atmosphere: 1
Food: 2
Service: 1
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