Marco's Pizza
23730 Westheimer Pkwy, Katy
(281) 395-2900
Recent Reviews
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Great venue, clean,and employees are very courteous. RJ the 1st guy that took my order and Mr. Diego took care of me on a mix up on my pizza with no questions asked. Pizza was delivered hot n fresh,and of course the pizzas were delicious. I definitely recommend this location and this Marco's location. I went last night 11/24/24 and my guy David took care of me with the same great service as always!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Build Your Own
These Marcos pizza is the best !! Higher standards on Quality and service !
Atmosphere: 5
Food: 5
Service: 5
I normally order from Franz Rd and never had a complaint. I decided to do doordash and my food from the site was over cook, I am not happy. I would have imagined all Marcos Pizza would cook similar to each other
Food: 1
I love macos they up there with quality and we always ask for a deal if you don't have coupons
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Dippers, Build Your Own, Deluxe, Pepperoni Magnifico, Cheezybread, Meat Pizza
My grandkids n I satisfied thank you David n delivery guy ❣️
Food: 5
Service: 5
This location takes your money and will make you dispute it with your bank if anything needs to be cancelled / refunded. If they ask you to DM or fill out forms, they still don’t process anything… I love the franchise as a whole, but this one has too many issues.
Atmosphere: 1
Service: 1
Food is decent, but if you’re mischarged they will lie and say you’ve been refunded all while never reversing the charges. Ive tried to be patient, but it’s been over a week and I still haven’t received an apology or a fix, though I’ve called twice... Used to be one of my favorite locations.
Edit: I filled out that form 3/4 days after the day I ordered, then the same day you responded telling me to reach out I did it again, and I still haven’t heard back from anyone or been refunded. I always recommend Marcos for pizza and have bought from this location many times, but I’m definitely disappointed with how this location has failed to handle my situation.
Food: 4
Service: 1
Our order for deliver ran really late. I ended up going to the store explaining to them why it took so long for my order. Edwin explained and remade my order with quickness and precision for me and my wife. He explained they didn’t have anyone at all but two people and a delivery driver. But he took care of it! Great man
Atmosphere: 4
Food: 5
Service: 5
Excellent place and quality of food is recommended.
Atmosphere: 5
Food: 5
Service: 5
Excellent place and quality of food is recommended.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Excellent place and quality of food is recommended.
Atmosphere: 5
Food: 5
Service: 5
Excellent place and quality of food is recommended.
Atmosphere: 5
Food: 5
Service: 5
I will not ever order from this location again, nor will I recommend them to anyone. I ordered two XL pizzas. I live a few minutes away from the location less than 10 mins. When I got home and tried the pizza it tastes old and dry as if it had been sitting for days The other had a thicker crust, but was okay. I called asking to have them remade and was told they could not do a remake, because from what I was told they make their pizza daily from fresh dough. I asked why one pizza dough looked thin and the other thicker. I was told it was due to the type of dough. If the pizza was fresh and not dry bread tasting lime it had been sitting, to be resoled from a canceled order I would not have called. I am very disappointed as I spent $31 on pizza that has to go to the garbage. And not given a valid reason why they could not remake the pizza from a customer complaint. I also told them I would bring both pizzas back. This was so that they would see that my complaint was valid. They still refused to remake the pizzas. I will also be sending third complaint to their corporate office.
This location is cheating their customers. Their posted sign offers an XL cheese pizza for $15.99 and three toppings for $2.50 each. When I tried to purchase a pizza for $23.49, the cashier tried to charge me over $28 before taxes, and he would not adjust the price when I showed him the math error. Tomorrow I will report them to the authorities. Don't support these crooks!
Service: 1
Place an order and paid for it online , Order was accepted Then I received a message saying that my order is ready for pick up, when I drove over there to pick it up, I was surprised that the store is closed !!
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