This is the third time I go to this location and they forget items of my order. I went at a non busy time with only 1 car in drive thru it’s completely unacceptable to have to keep going through this it takes a couple of seconds to double check an order. Management really needs to address this.
Atmosphere: 1
Food: 1
Service: 1
Mike F
Honestly the worst experienceI've ever had a mcdonald's ordered four things and it took forty five minutes.We literally watched the menu change from breakfast to lunch. They messed up my order two times.
Atmosphere: 1
Food: 1
Service: 1
Dan Zamp
The employees here just don't care. The fries are never full and usually overcooked. I f you're picking up a mobile order don't wait for them cause they won't tell you that your food is done and getting cold, assuming it's hot in the first place.
Antonio Armenta
We get there to buy only two delicious apple pie and we wait around 15 minutes to leave the dinner area with our purchase.
Atmosphere: 2
Food: 3
Service: 2
Dakota Sguera
found hair in my mcchicken called them about it they said sorry about that and hung up on me. the guy on the phone was genuinely rude. they have people on drive thru who don’t know what they are doing overall horrible experience
Atmosphere: 1
Food: 1
Service: 1
Arnold Jimenez
I’ve came for the past 2 days and waited 20 min for my order. Do not come unless you got time
Atmosphere: 1
Service: 1
Raquel Moreno
These people are so nice & friendly . Food is fresh and hot . This place is clean.
Atmosphere: 5
Food: 5
Service: 5
Gerardo Herrera
It’s crazy I have been buying from here for a long time, sometimes I get the usual mistake, missing a Patty when I paid for the extra one, I usually don’t complain, but now ordering something and getting something completely different it’s a joke, they even placed the right sticker on top but inside a completely different thing, not trying to bash but it’s not rocket science….
Atmosphere: 3
Food: 3
Service: 3
Lety S
4 Hot & Spicy meals that were completely missing, and when I called to get it resolved, the manager Ryan was unbelievably rude. Instead of helping, he basically called me a liar and acted like the missing food was my fault.
This is terrible customer service and completely unacceptable. I paid for food I did NOT receive, and then I was disrespected on top of it. If this is how customers are treated, I don’t know why anyone would return. Fix your staff, fix your service, and learn how to treat paying customers with basic respect. Filled out the survey also
Atmosphere: 1
Food: 1
Service: 1
Maribell Duenas
I ordered two different times at this location both a Thursday night. It was a Dine in order. The food was not brought to us instead it was called out rudely and thrown in the table for us to pick up. It was bagged with no care and it clearly showed that the workers had no intention to be there. My experience was genuinely disappointing.
I have never reviewed mcdonalds before. This location the quality of the food is outstanding. I got a double cheeseburger that had a perfect bun, perfect patty with perfect distribution of ingredients and char. Was honestly better than their marketing photos. Wild
Atmosphere: 5
Food: 5
Service: 5
John Krippel
Very good McDonald’s
Atmosphere: 4
Food: 4
Service: 4
Sandra Lee
According to my grandmother this is the best place to get a mocha frappe in Katy Texas... icy and smooth
Atmosphere: 3
Food: 5
Service: 5
Carin Johnson
It was fairly slow. There are two speakers in the drive through but they are both in the same single lane...weird. Couldn't hear the person asking if I was using the app? And no one ever said anything again until I said hello? Then for the property there are two exit drives very close to each other and everyone is in line to go out the one closest to the feeder road which just creates this giant log jam. Awkward set up all around :/
This is the third time I go to this location and they forget items of my order. I went at a non busy time with only 1 car in drive thru it’s completely unacceptable to have to keep going through this it takes a couple of seconds to double check an order. Management really needs to address this.
Atmosphere: 1
Food: 1
Service: 1
Honestly the worst experienceI've ever had a mcdonald's ordered four things and it took forty five minutes.We literally watched the menu change from breakfast to lunch. They messed up my order two times.
Atmosphere: 1
Food: 1
Service: 1
The employees here just don't care. The fries are never full and usually overcooked. I
f you're picking up a mobile order don't wait for them cause they won't tell you that your food is done and getting cold, assuming it's hot in the first place.
We get there to buy only two delicious apple pie and we wait around 15 minutes to leave the dinner area with our purchase.
Atmosphere: 2
Food: 3
Service: 2
found hair in my mcchicken called them about it they said sorry about that and hung up on me. the guy on the phone was genuinely rude. they have people on drive thru who don’t know what they are doing overall horrible experience
Atmosphere: 1
Food: 1
Service: 1
I’ve came for the past 2 days and waited 20 min for my order. Do not come unless you got time
Atmosphere: 1
Service: 1
These people are so nice & friendly .
Food is fresh and hot . This place is clean.
Atmosphere: 5
Food: 5
Service: 5
It’s crazy I have been buying from here for a long time, sometimes I get the usual mistake, missing a Patty when I paid for the extra one, I usually don’t complain, but now ordering something and getting something completely different it’s a joke, they even placed the right sticker on top but inside a completely different thing, not trying to bash but it’s not rocket science….
Atmosphere: 3
Food: 3
Service: 3
4 Hot & Spicy meals that were completely missing, and when I called to get it resolved, the manager Ryan was unbelievably rude. Instead of helping, he basically called me a liar and acted like the missing food was my fault.
This is terrible customer service and completely unacceptable. I paid for food I did NOT receive, and then I was disrespected on top of it. If this is how customers are treated, I don’t know why anyone would return. Fix your staff, fix your service, and learn how to treat paying customers with basic respect. Filled out the survey also
Atmosphere: 1
Food: 1
Service: 1
I ordered two different times at this location both a Thursday night. It was a Dine in order. The food was not brought to us instead it was called out rudely and thrown in the table for us to pick up. It was bagged with no care and it clearly showed that the workers had no intention to be there. My experience was genuinely disappointing.
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
I have never reviewed mcdonalds before. This location the quality of the food is outstanding. I got a double cheeseburger that had a perfect bun, perfect patty with perfect distribution of ingredients and char. Was honestly better than their marketing photos. Wild
Atmosphere: 5
Food: 5
Service: 5
Very good McDonald’s
Atmosphere: 4
Food: 4
Service: 4
According to my grandmother this is the best place to get a mocha frappe in Katy Texas... icy and smooth
Atmosphere: 3
Food: 5
Service: 5
It was fairly slow. There are two speakers in the drive through but they are both in the same single lane...weird. Couldn't hear the person asking if I was using the app? And no one ever said anything again until I said hello? Then for the property there are two exit drives very close to each other and everyone is in line to go out the one closest to the feeder road which just creates this giant log jam. Awkward set up all around :/
Atmosphere: 3
Food: 4
Service: 3
Friendly staff. Excellent service 👍
Atmosphere: 5
Food: 5
Service: 5
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