Ooh La La Dessert Boutique

Great bakery .

Atmosphere: 5

Food: 5

overpriced and horrible + crazy lady followed us and workers did nothing. also horrible AC and environment, does not specify price.

We ordered cupcakes for my daughter's baby shower here and they were excellent!

Atmosphere: 5

Food: 5

Service: 5

Crème brûlée the best we have had in the recent days

First time going to this bakery. It was 9:30 but they opened up at 10. One nice lady with glasses (sorry don’t know her name) was very friendly but she was the only one. The rest of the staff were very cold and unwelcoming. Since we came in early, I asked if they needed any help putting chairs to the tables, and the reply was No! Still our kids were excited so I bought some treats for them and it came to $50! A few cupcakes? Throughout our experience, the service was even colder. I will not be coming back as there are PLENTY of great bakeries around that would treat their customers better. There was an older lady there who acted like we didn’t belong there. To the one person that was nice, thank you. The rest, why would you treat your customers so horribly? People don’t go there if you want good service.

Atmosphere: 1

Food: 3

Service: 1

Annie was amazing!! She helped me with my order and when they were all out of Cookies and Cream cupcakes, she did her best and put an Oreo on top of another cupcake. The cupcakes are always super good!

Very delicious desserts, cakes and cheesecakes and...... Oh my.

Atmosphere: 5

Food: 5

Service: 5

I love this bakery and the many treats they offer. I love that there’s a drive thru, and the inside is also so cute! I really miss the Party In A Cup Hot Cocoa - it was a yummy treat and perfect to sip while driving around looking at Christmas lights! I hope they bring it back! Of course the lattes are absolutely delicious as well, but hard for me to drink at night!

Kid-friendliness: Kid friendly

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bakery, Italian Cream Cake, The Ultimate Chocolate Cupcake

Today is National Cookie Day, and to celebrate I placed an order for four cookies this morning. What I did not expect to happen was for my car battery to die after getting off work. I called to let them know I was probably going to be late, they said it was all good. But what made this visit beyond special was the kind note they left on one of the cookies. This note made my heart smile, and I will definitely be trying to make an effort to get most of my sweet treats from Ooh La La.

Atmosphere: 5

Food: 5

Service: 5

ANTS IN THE COOKIES. On or about November 1, I picked up a mix of 18 cookies. In the past I've had great experiences but this time, I called ahead and, when I arrived the cookies were already boxed and waiting on the counter at Ooh La La. I paid, took them out to the car, and drove straight from Ooh La La to my client's office, dropped off the cookies, and left. 5 minutes later the client called and said there were tiny sugar ants in the cookies and she sent me a video which I have, but I can't figure out how to upload it on this review. I couldn't go back as I was already in a Zoom meeting in my car, so I had to abandon the cookies. I knew, because I abandoned the cookies, I wouldn't get a refund. No problem, it wasn't about money but about health and embarrassment. The next day I called Ooh La La to tell them there were ants in the cookies so they would know there was a problem. The person who answered, Maze, said she was the one who boxed them and it was impossible. Well, they didn't crawl from my lap into the box over a 45 minute drive. She was rude, jumped to the conclusion I wanted money (I NEVER mentioned money), said they weren't giving me my money back, and did NOT care AT ALL that I was humiliated and embarrassed in front of my client. There was ZERO consideration for me. I was ONLY calling to let them know they had a problem and may want to keep an eye out but I was treated so badly it was unbelievable; I did not want money back nor did I EVER bring up the subject of money; Maze made it all about money. I have been a regular customer to Ooh La La and I have spent hundreds of dollars, likely in the low thousands of dollars, with them buying desserts for my clients and business socials, yet no one cared that they had given me cookies with sugar ants crawling in the box. Also, Maze basically said I could chase the owner down, but no one was going to call me. The owner, Vanessa O'Donnell, did NOT reach out at all. I am a business owner and if something like this happened to one of my clients, I would have been ALL OVER IT. This was a nothing order to me in terms of money, but for ANTS to be in the cookies, it was a HUGE embarrassment for me with my client AND a health issue regarding the food. I expected them to care. They did not. I will never use them again. I have promised my client I will never use them again. All my client's employees shared the video they took of the ants and said to one another "Never go to Ooh La La". I have waited over two weeks and Vanessa O'Donnell has completely disregarded this matter so she is NOT an owner who cares about her clients. Apparently, a $48 sale was more important than my repeat business, more important than her reputation, and more important than the health issues of having ants in the cookies. I think this is the first negative post I have ever made because I don't roll that way. I take it up with management and management typically makes things right. Not this time. And NO, it is NOT my job to chase down Vanessa, it is HER job to chase me down and apologize. That did not happen. Buyer Beware when it comes to food from Ooh La La.

Service: 1

Superb baked goods, with good service, in a welcoming atmosphere.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Red Velvet Cake

They did an awesome job with our son’s birthday cake.

Atmosphere: 5

Food: 5

Service: 5

The pumpkin pie cup cakes are delicious this year (2024)!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Bakery, Macaroons

Been going for years! Love the owner! Great desserts!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bakery, Strawberry

It became a weekly tradition for me to have their banana pudding, never had any banana pudding better than at Oh La La? my boyfriend always gets a peanut butter cookie ?
We also love the carrot cake and Oreo cheesecake ??
The staff is always so welcoming and sweet too.

Atmosphere: 5

Food: 5

Service: 5