Never had a problem in this pizza hut location, until today who knows what new girl they have there that doesn't want to take phone orders and told me to order online instead when I asked her about a special they had online. When I told her at the end what pizza I wanted she hanged up the phone and try calling back and they never answer! Extremely rude person, never ordering again!
Atmosphere: 1
Food: 1
Service: 1
Crystal Bucio
I don’t understand how they even have a 2.7, this place never delivers on time. This is the 3rd time we don’t get out food. Like don’t get it at all. They should close this place down it’s a joke.
Atmosphere: 1
Food: 1
Service: 1
Amanda Smith
Ordered pizza for delivery. Order was more than 30 minutes late, pizza was cold and not correct. This is not the first time this location has messed up on my order.
Food: 1
Service: 1
M J
Ordered a pizza at 730. Went to pick it up at at 930 after giving a promise time of 926 just to get there and was told it wouldn't be ready for another hour. Was nervous after reading multiple reviews dating back over 3 yrs. I highly suggest to not order from this location. I even drove 25mins out the way for this order. Now I have to find another place to get dinner. Will never come to this location again very unprofessional
Atmosphere: 1
Food: 1
Service: 1
Stephh Reynoso
Ordered a large pan pizza and this is what I got. Wheres the crust? And why so thin? Cashier tried to say it was a pan pizza if it didnt look like it...what?? Thankfully I called them and they credit my account with no issues.
Atmosphere: 2
Food: 1
Service: 3
Linda Fletcher
I am disabled and they carried order out to my car
Atmosphere: 3
Food: 5
Service: 5
Joel Turner
We ordered online and only received 2 of our 3 pizzas. We called to the store to inquire about the missing pizza and were told that they don't carry that crust option at that location. We asked for a refund of that pizza and they denied it saying that its their policy to charge for it if we don't answer the phone after three calls. We checked our call logs, no call. The manager doubled down that he personally placed the calls, and they cannot process a refund for the purchased, but not delivered, pizza. My wife hung up and after a bit told me what happened. I checked the call logs, checked the terms and conditions, which clearly state you only pay for what you receive. I called in, let them know we have no calls, and can provide the call records, and asked for a refund. While polite, the manager again said he could not do the refund. I explained that you can't just charge people for services and goods not provided, and even if we go down the road of a local store policy trumping the website documented terms and conditions, could he even prove the calls were made? The manager asked if he could call me back. The call came quick, and was full of apologies as they claimed there was a typo in the phone number that was logged in the calls the alleged to make. He agreed to refund the pizza. However, our order was not sufficient to feed all attendees, and aside from the verbal, no other compensation was offered.
We will not be ordering from a location that 1) charges you for things they know they aren't going to deliver 2) alters policy from that posted on the terms and conditions and 3) was inattentive enough to double check the phone number when attempting to reach the customer.
Hopefully the refund processes and we don't have to engage with this location any further. Mistakes happen, but to double down and not fact check before denying a refund on an undocumented policy is a bit beyond a mistake.
Food: 5
Service: 1
Bonnie Crow
Had delivery left at front door ON ground where ants bugs could get it. I’ve ordered from them A LOT… terrible service. When I called driver he said I NO speaka the English!! Hire English speakers!!
Atmosphere: 1
Food: 1
Service: 1
Laurie Rivesman
I'm done with this location. Every si them out!ngle time we have ordered they have screwed it up! Then they are flat out rude and will hang up on you! Done!
Excellent attention
Atmosphere: 5
Food: 5
Service: 5
Never had a problem in this pizza hut location, until today who knows what new girl they have there that doesn't want to take phone orders and told me to order online instead when I asked her about a special they had online. When I told her at the end what pizza I wanted she hanged up the phone and try calling back and they never answer! Extremely rude person, never ordering again!
Atmosphere: 1
Food: 1
Service: 1
I don’t understand how they even have a 2.7, this place never delivers on time. This is the 3rd time we don’t get out food. Like don’t get it at all. They should close this place down it’s a joke.
Atmosphere: 1
Food: 1
Service: 1
Ordered pizza for delivery. Order was more than 30 minutes late, pizza was cold and not correct. This is not the first time this location has messed up on my order.
Food: 1
Service: 1
Ordered a pizza at 730. Went to pick it up at at 930 after giving a promise time of 926 just to get there and was told it wouldn't be ready for another hour. Was nervous after reading multiple reviews dating back over 3 yrs. I highly suggest to not order from this location. I even drove 25mins out the way for this order. Now I have to find another place to get dinner. Will never come to this location again very unprofessional
Atmosphere: 1
Food: 1
Service: 1
Ordered a large pan pizza and this is what I got. Wheres the crust? And why so thin? Cashier tried to say it was a pan pizza if it didnt look like it...what?? Thankfully I called them and they credit my account with no issues.
Atmosphere: 2
Food: 1
Service: 3
I am disabled and they carried order out to my car
Atmosphere: 3
Food: 5
Service: 5
We ordered online and only received 2 of our 3 pizzas. We called to the store to inquire about the missing pizza and were told that they don't carry that crust option at that location. We asked for a refund of that pizza and they denied it saying that its their policy to charge for it if we don't answer the phone after three calls. We checked our call logs, no call. The manager doubled down that he personally placed the calls, and they cannot process a refund for the purchased, but not delivered, pizza. My wife hung up and after a bit told me what happened. I checked the call logs, checked the terms and conditions, which clearly state you only pay for what you receive. I called in, let them know we have no calls, and can provide the call records, and asked for a refund. While polite, the manager again said he could not do the refund. I explained that you can't just charge people for services and goods not provided, and even if we go down the road of a local store policy trumping the website documented terms and conditions, could he even prove the calls were made? The manager asked if he could call me back. The call came quick, and was full of apologies as they claimed there was a typo in the phone number that was logged in the calls the alleged to make. He agreed to refund the pizza. However, our order was not sufficient to feed all attendees, and aside from the verbal, no other compensation was offered.
We will not be ordering from a location that 1) charges you for things they know they aren't going to deliver 2) alters policy from that posted on the terms and conditions and 3) was inattentive enough to double check the phone number when attempting to reach the customer.
Hopefully the refund processes and we don't have to engage with this location any further. Mistakes happen, but to double down and not fact check before denying a refund on an undocumented policy is a bit beyond a mistake.
Food: 5
Service: 1
Had delivery left at front door ON ground where ants bugs could get it. I’ve ordered from them A LOT… terrible service. When I called driver he said I NO speaka the English!! Hire English speakers!!
Atmosphere: 1
Food: 1
Service: 1
I'm done with this location. Every si them out!ngle time we have ordered they have screwed it up! Then they are flat out rude and will hang up on you! Done!
Restaurantji Recommends
Stay away don’t use this location their English service was so bad left a bad taste with me
Atmosphere: 1
Food: 1
Service: 1
Don’t use this this pizza hut terrible service stay away
Atmosphere: 1
Food: 1
Service: 1
The was good and fresh.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Cheese Pizza
Do not get your food delivered is a waste of time if you like your food cold then go ahead 🤢🤮
Atmosphere: 1
Food: 1
Service: 1
Hopelessly overwhelmed with orders. 30 min wait after software said it's ready
Atmosphere: 1
Food: 3
Service: 1
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